Customer service chat was excellent. Some confusion with booking a truck with a tail lift, but they sorted it. I booked the pallet service and someone showed up to pick up my boxes and take it away to palletise them. It was a little unnerving that the driver did not confirm who he was, or explain why my things were being taken away (until I asked about both of these things). This meant I had no control over how things were stacked together and at least half of my plastic storage boxes were shattered in the shipping process. As far as I know nothing inside was damaged. The local company chosen to deliver my pallet was amazing, friendly and helpful and pulled the pallet up a long driveway to the front door. I would use them again now that I know how everything works, but it was a bit confusing at the time.