PalletOnline Reviews

Name: PalletOnline
Address: Distribution House, Chemical Lane East, Stoke-on-Trent, Staffordshire
Rating: 4.71

4.7 Rating 1,975 Reviews

92 %

of reviewers recommend PalletOnline

Questions

About PalletOnline:

We are PalletOnline: The UK's top choice for pallet collection and delivery, to and from any destination in the UK and Ireland.

Proven to be the most reliable pallet delivery service in the UK, we are proud to be trusted by so many businesses and individuals to deliver a HUGE variety of goods across the UK and beyond.

✔️ Get an instant quote
✔️ Enjoy same day collection
✔️ Detailed tracking available
✔️ Insure your goods for up to £6,000!
✔️ Dedicated customer support team

If you're looking for a reliable and cost-effective pallet delivery, you've come to the right place! Ship your pallets anywhere in the UK, including mainland, highlands and islands, quickly and safely, with PalletOnline!

But don't just take our word for it - see what our customers have to say!

Visit Website

Phone:

01782525332

Email:

support@palletonline.co.uk

Location:

Distribution House,
Chemical Lane East,
Stoke-on-Trent
Staffordshire
ST6 4FB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to order online, this was my first time. I decided to pay extra for a pallet and shrinkwrap. This was not done by the collection driver, but at delivery point it was delivered on a pallet and shrinkwraped.”

Helpful Report

Posted 9 months ago

Thanks, Carol! We're glad your first experience ordering online was easy. Just to clarify - when you select pallet and shrink wrap, the goods may be palletised and wrapped back at the depot rather than at the collection point, depending on the driver's route and vehicle. Great to hear it arrived properly palletised and wrapped at the delivery point as expected. Thanks again for choosing us! 🚛👍

Posted 8 months ago

“I booked a colection and delivery for an engine part repair followed byt the collection and return to the garage. The first one i had paid for next day, am, delivery but sadly it was collected a day late. The return order was collected and delivered as it should have been but the tracker was useless! Spent all day checking it just to get an email late in the evening to say it was delivered at lunch time. Not sure that i would use this company again”

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Posted 9 months ago

Hi Susan, Thanks for your feedback, and sorry for the frustration caused. Just to clarify a couple of points: If goods haven’t moved forward in the network, we’re unable to provide tracking updates - this is why the tracker may have appeared inactive until later in the day. Also, we offer AM delivery slots, not AM collections- if there was any confusion there, we’re happy to explain further. Glad the return leg went smoothly, and we do appreciate you giving us a go. If you decide to try us again, we’ll aim to give you a much better experience throughout. 🚛👍

Posted 9 months ago

“The driver rang about 20 minutes ahead of arrival, to let me know he was getting near. He knew the area, and was able to find our lane without difficulty. He manouvered the (7.5t) truck very well, and was loaded up and gone within a few minutes. He was pleasant and helpful. The pallet arrived 400 miles away within the time slot I'd booked, as you'd hope. All good, really. Improvements? I guess if Palletline could give some indication of when in the day the collection was going to happen, that would be helpful, but I'd certainly use them again even if not.”

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Posted 9 months ago

Thanks, Colin! Great to hear the driver was proactive, polite, and skilled - and that everything went smoothly right through to delivery 400 miles away, right on time. We appreciate the feedback on collection timing; while we don’t currently offer time slots for collections, it’s something we know would be helpful and we’re always reviewing ways to improve. Glad to hear you’d use us again! 🚛👍

Posted 9 months ago

“Great service and reasonable cost . Did collect later than expected but driver rang to arrange ,”

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Posted 9 months ago

Thanks, Emma! Glad you were happy with the service and pricing. Just to clarify - we didn’t receive any message from the depot or yourself regarding a late collection, and collections are booked as open slots up until 5pm. That said, great to hear the driver kept you informed. Appreciate the feedback! 🚛👍

Posted 9 months ago

“I always used pallet online for delivery but the only problem is that they don't give specific time for collection.”

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Posted 10 months ago

Thanks, Patrice! We really appreciate your continued support. Just to clarify - timed collections or ETAs for collections aren’t part of the service we offer, and this is made clear at the point of booking. That said, we understand the feedback and always aim to improve where we can. 🚛👍

Posted 10 months ago

“There was a slight inconvenience for being asked to prepare straps only the day before the collection date, which wasn't mentioned in the pallet and wrap service. Otherwise, the online correspondance was prompt and helpful, the driver was professional, and it was definetely value for money.”

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Posted 10 months ago

Thanks Ayako. Straps only apply to heavier pallet and wrap jobs, but we’ll make that clearer going forward. Glad everything else went smoothly.

Posted 10 months ago

“We were pleased with almost all of the service. It was let down by a late collection. We had understood that collection would be in the afternoon before 5.00pm but it was delayed until 5.45. We were kept informed but had to ask an employee to stay late to make the handover.”

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Posted 11 months ago

Thanks Charles, and sorry for the late collection. Depots were stretched to capacity just before Easter, but we appreciate your patience and understanding. Glad the rest of the service met expectations.

Posted 10 months ago

“Very easy to arrange a collection, everything that you need is on the website. Quick collection and delivery. Only negative was the driver arrived to collect parcel unaware that we'd paid for the pallet and wrap service but this was sorted very quickly”

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Posted 11 months ago

Thanks, Arthur! Great to hear the collection and delivery were quick and the website made things easy. Apologies for the confusion at collection - sometimes drivers are routed without full details if the pallet and wrap is due to be done back at the depot, but glad it was sorted quickly. Appreciate your feedback! 🚛👍

Posted 11 months ago

“We paid for the pallet & wrap service, yet the pallet was not wrapped on site. We saw this might happen and asked the driver and he assured us they would wrap it. Lo and behold, 2 days later it arrives unwrapped. We were a little worried watching it wobble since it wasn't wrapped. That being said, everything turned out fine and both collection and delivery were timely.”

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Posted 11 months ago

Hi Sean, Thanks for your review, and I’m sorry to hear the pallet wasn’t wrapped as requested. If we’d known at the time, we could’ve raised it with the depot and arranged a credit for the missed service - always feel free to flag any issues with us directly and we’ll do everything we can to make sure the service runs as advertised. That said, I’m glad everything arrived safely and the timings went to plan.

Posted 11 months ago

“A better more up to date and informative tracking system could be implemented. It wasn’t very helpful in showing my client that the pallet was collected when it only gets updated 24 hours after collection. E mail updates would also help as I don’t want to have to keep logging in.”

Helpful Report

Posted 11 months ago

Thanks for your feedback, Michael. The current tracking system operates this way across all networks, as there is no scan until the goods leave the depot for their onward journey. We've raised the idea of a scan upon collection to improve tracking, and it's being considered for the next system update later this year. Tracking has always been web-based and doesn't require a login - just your order number. However, if you're logged in, you'll see more detailed information. We’ve aimed to avoid excessive emails since tracking is available online, but we've had multiple requests for email updates, so we’ll now look to implement this. Appreciate your input! 🚛👍

Posted 11 months ago

“Delivery of a 2.8ltr v6 engine. Delivery driver was brilliant. Unloaded exactly where i wanted the engine. Polite and friendly. Only criticism is lack of updates. Once booked there is no communication until the engine turns up on your doorstep. A quick email notification to confirm pick up would be good. Would definitely use the service again.”

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Posted 11 months ago

Thanks, Colin! Great to hear the driver was brilliant and delivered exactly as you wanted. We do have online tracking available so you can follow your booking throughout its journey - just visit our website for updates. Appreciate your feedback, and we’d be happy to help again! 🚛👍

Posted 11 months ago

“Collected on time and delivered on time helpful driver who collected it would recommend”

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Posted 1 year ago

Thank you for your feedback! Glad everything went smoothly. 🚛👍

Posted 1 year ago

“Paid extra for pre 3pm collection, pallet wasn’t picked up till 4pm !! Not good ! Arrived ok and in good time, more choice on delivery and collection times would be better.”

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Posted 1 year ago

Hi Alan, apologies for the late collection. The depot struggled that day, but we’re glad it was still collected rather than delayed further. We’ve refunded the pre-3pm charge and added a little extra as an apology. Appreciate your feedback!

Posted 1 year ago

“Delivery was on time, and driver was helpful. However, with the Pallet & Wrap service, the pallet was on the small side, and was quite lightly wrapped. Online tracking was mediocre, but support by WhatsApp was very good.”

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Posted 1 year ago

Hi Kieran, Thank you for your feedback! We're glad to hear that your delivery was on time and that our WhatsApp support met your expectations. Regarding the Pallet & Wrap service, the wrap is intentionally light as it is not a full wrap service. We always advise customers to prepare their goods appropriately for onward travel, including protection against the elements if required. We also appreciate your comments on tracking. While the pallet industry is currently behind the parcel sector in terms of technology and infrastructure, we actually offer the most advanced pallet tracking system available at the moment. That said, we are still awaiting further network upgrades that will improve tracking visibility even more, and we’re actively working to enhance this for our customers. We appreciate your business and look forward to assisting you again in the future!

Posted 1 year ago

“We used PalletOnline for the first time last week. The collection went smoothly and the goods were delivered on time. Sadly, the tracking number we were given didn't work, but this was the only slight hiccup. We will use the company again”

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Posted 1 year ago

Hi Katrina, Thank you for choosing PalletOnline and for your feedback! We're glad to hear that your collection and delivery went smoothly. Regarding the tracking, we’ve checked and can confirm that it was working throughout, with a POD and delivery photo available. If you ever have any issues in the future, our team is always happy to assist in retrieving tracking updates. We appreciate your business and look forward to assisting you again!

Posted 1 year ago

“All good, delivery on time and hassle free”

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Posted 1 year ago

Thanks, Wayne! Glad to hear the delivery was smooth and on time. We’d love to know what we could do to make it a full 5-star experience next time!

Posted 1 year ago

“I can only presume my delivery arrived at it's destination as I've not had any confirmation to the contrary clearly this is a n improvement you could make.”

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Posted 1 year ago

Thank you for your feedback, Andrew. Your delivery was collected and delivered on time, and we’re pleased to confirm that everything went as scheduled. We offer full online tracking, which allows you to check delivery progress. While email confirmations haven’t been widely requested due to this tracking feature, we will certainly consider adding them in the future. Your input is appreciated!

Posted 1 year ago

“A very reliable service was collected and delvered on the days stated and arrived palletised and strapped. This is my first time using Palletonline and from this recent experience I I can recommend this courier service.”

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Posted 1 year ago

Hi Stephen, Thank you for your review! We're really pleased to hear that your first experience with PalletOnline was a positive one. It’s great to know everything went smoothly, from collection to delivery, and that you’d recommend our service. We look forward to helping you again in the future!

Posted 1 year ago

“All positive, Customer happer.”

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Posted 1 year ago

Hi John, Great to hear! We’re glad everything went smoothly and that your customer is happy. Thanks for your feedback - we look forward to helping you again!

Posted 1 year ago

“Helpful driver.”

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Posted 1 year ago

Hi Eric, Thanks for your feedback! We're glad to hear the driver was helpful. If you ever need anything in the future, we’ll be happy to assist!

Posted 1 year ago

PalletOnline is rated 4.7 based on 1,975 reviews