PalletOnline Reviews

Name: PalletOnline
Address: Distribution House, Chemical Lane East, Stoke-on-Trent, Staffordshire
Rating: 4.72

4.7 Rating 1,883 Reviews

92 %

of reviewers recommend PalletOnline

Questions

About PalletOnline:

We are PalletOnline: The UK's top choice for pallet collection and delivery, to and from any destination in the UK and Ireland.

Proven to be the most reliable pallet delivery service in the UK, we are proud to be trusted by so many businesses and individuals to deliver a HUGE variety of goods across the UK and beyond.

✔️ Get an instant quote
✔️ Enjoy same day collection
✔️ Detailed tracking available
✔️ Insure your goods for up to £6,000!
✔️ Dedicated customer support team

If you're looking for a reliable and cost-effective pallet delivery, you've come to the right place! Ship your pallets anywhere in the UK, including mainland, highlands and islands, quickly and safely, with PalletOnline!

But don't just take our word for it - see what our customers have to say!

Visit Website

Phone:

01782525332

Email:

support@palletonline.co.uk

Location:

Distribution House,
Chemical Lane East,
Stoke-on-Trent
Staffordshire
ST6 4FB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service apart from you have to understand the choices correctly but excellent service recommended”

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Posted 1 year ago

Thank you for the recommendation and your feedback Walter! We’re glad you found our service excellent. We’ll work on making the choices clearer, so it’s even easier next time. Thanks again for your support!

Posted 1 year ago

“Pallet lefter far from the address we’re I booked”

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Posted 1 year ago

Hi Zacharias, I'm sorry to hear that the pallet wasn't delivered to the correct location. This shouldn't have happened. Could you please send us further information to support@palletonline.co.uk? I'll make sure we investigate what went wrong and do better next time. Thank you for bringing this to our attention. Craig

Posted 1 year ago

“Office staff were amazingly helpful”

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Posted 1 year ago

Thank you for your kind words Josie! I'll be sure to pass on your appreciation to the team.

Posted 1 year ago

“Excellent service as always”

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Posted 1 year ago

Thank you so much Mark! We're thrilled to hear that you're consistently pleased with our service. We really appreciate your support!

Posted 1 year ago

“Pallet collected and dropped off in perfect condition and online, the gentleman that delivered it was curtious, perfect service! Keep up the good work.”

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Posted 1 year ago

Thanks so much for the kind words Paul! We're really pleased to hear your pallet arrived in perfect condition and that our driver provided such courteous service. We’ll definitely keep up the good work—looking forward to assisting you again soon!

Posted 1 year ago

“Disappointed: booked a 7.5T as access was an issue. 18T truck turned up and the driver told me it was an 18T truck! Called customer service to be told that the truck was 7.5T!!!! The depot only has 18T trucks and it’s the smallest they run. Don’t offer services you can’t deliver.”

Helpful Report

Posted 1 year ago

Hi Scott, I’m really sorry to hear about the mix-up with your recent booking. I can understand how frustrating it must have been to expect a 7.5T truck and have a 18T truck arrive instead. Unfortunately, the local depot in your area of Scotland does not operate with a 7.5T. This discrepancy is entirely our responsibility, and I apologise for any stress and disruption this may have caused. We have now removed this service as an option in your area. Thank you for bringing this to our attention and we have refunded you in full. If you have any other concerns or need further assistance, please feel free to get in touch. Best regards, Craig Customer Service Manager

Posted 1 year ago

“The guy who came was great although his small machine that heps put it on the waggon was defective poor guy really struggled.”

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Posted 1 year ago

Thanks for letting us know Jean! We’re glad to hear the driver was great, even with the equipment hiccup. We appreciate your understanding, and we’re here if you need anything else!

Posted 1 year ago

“one call did it all. great service from start to finish,”

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Posted 1 year ago

Thanks for the fantastic feedback James! We’re thrilled to hear that is all it took and that you had a great experience from start to finish. Looking forward to helping you out again!

Posted 1 year ago

“Driver wad a pleasure to deal with and I would like my thanks passed onto him. Whole service was great”

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Posted 1 year ago

Thanks so much for the lovely feedback Peter! We’re delighted to hear you had a great experience and enjoyed dealing with our driver. I’ll make sure your thanks are passed on. We look forward to assisting you again!

Posted 1 year ago

“My goods were poorly handled and damaged some where along the line. couldn't fault collection and delivery. Niki the guy in the office was very helpful and kept me up to date with what was going on.”

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Posted 1 year ago

Thank you for the update Robert. I'm glad to hear the collection and delivery went well and that we kept you informed. It seems there may have been an issue with the palletisation prior to the depot receiving the goods, which we’ll definitely review. Thanks for your feedback.

Posted 1 year ago

“Excellent service at a great price. Will certainly recommend and use again in the future.”

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Posted 1 year ago

Thank you, Raymond! We're so happy you enjoyed using our service and found our prices great. We really appreciate the recommendation and look forward to moving more pallets for you in the future!

Posted 1 year ago

“We did have some issues but the customer service to resolve the issues was first class.”

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Posted 1 year ago

We appreciate your honesty, Elizabeth. It's great to know that our customer service team could help resolve the issues for you. Thanks for giving us the chance to make things right.

Posted 1 year ago

“Excellent”

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Posted 1 year ago

Thanks for your review, Anne! We're really glad to hear you had an excellent experience with us.

Posted 1 year ago

“Booked a pallet to return unused tiles. The website wasn’t clear that the tiles need to be wrapped when being sent back as they have an option on paying extra for the company to do it for you. I thought it was another ruse to get to pay more. However upon arrival the driver told us that unless the pallet was secure she couldn’t take it. Luckily my husband wrapped the tiles and the driver waited for a few minutes. The driver really helped us and was an absolute star. Thanks Meghan- you made a nightmare week with our renovations more bearable. I really thank Meghan as we were under a lot of stress with the return of 19boxes.”

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Posted 1 year ago

Thank you so much for taking the time to share your experience, Nasrine! We're glad to hear that everything worked out in the end. We're sorry for any confusion regarding the wrapping of the pallet on our website. It's great to know that Meghan was able to assist you and make the process smoother. We'll make sure she receives your kind words. Best of luck with the rest of your renovations!

Posted 1 year ago

“excellent service and reliable”

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Posted 1 year ago

Hi Tejit, this is great to hear! Thank you for your review.

Posted 1 year ago

“very easy process”

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Posted 1 year ago

Thanks for your kind words, Stuart!

Posted 1 year ago

“Great service, no problems whatsoever, will be looking forward to working with you again very soon.”

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Posted 1 year ago

Thanks for your kind words, Steven! We're so pleased that everything went smoothly with your delivery. We're looking forward to delivering more pallets for you in the near future.

Posted 1 year ago

“Excellent service and very helpful driver”

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Posted 1 year ago

Thanks for your review, Nick! We're so pleased you had an excellent service and that the driver was helpful. Thank you for choosing PalletOnline.

Posted 1 year ago

“Great service. Thank you.”

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Posted 1 year ago

This is great to read, Esham. Thank you for your 5 star review! We're so pleased you received great service from us.

Posted 1 year ago

“Items arrived broken. When I contacted customer service they said my insurance didn't cover the damage because it hadn't been reported within 24 hours (which was not within my control, sending tiles back to a tile company). 0/10 would not recommend. Cost me over £120 in damages and the insurance didn't insure. Save your money and go with ANY OTHER COMPANY”

Helpful Report

Posted 1 year ago

Thanks for getting in touch, Katie. I'm really sorry to hear about the frustrations with our claim process. I've had a look into your booking, and it looks as though we were notified of the damage 7 days after the goods were signed for as clean (no damage), therefore, it's highly unlikely the insurance company will accept the claim. However, if you have any evidence from the tile company showing the goods being unloaded and clearly damaged, or if you have photos of the broken goods timestamped within 48 hours of delivery, we'd be more than happy to raise a claim for you. I truly apologise for the stress and frustration this situation has caused. If you can provide any evidence of the damage within that 48-hour period - like CCTV footage or timestamped photographs - we'd be happy to open a claim for you. Please send any evidence of damage to support@palletonline.co.uk, or get in touch with us via LiveChat. Best wishes, The PalletOnline Team

Posted 1 year ago

PalletOnline is rated 4.7 based on 1,883 reviews