PalletOnline Reviews

Name: PalletOnline
Address: Distribution House, Chemical Lane East, Stoke-on-Trent, Staffordshire
Rating: 4.72

4.7 Rating 1,885 Reviews

92 %

of reviewers recommend PalletOnline

Questions

About PalletOnline:

We are PalletOnline: The UK's top choice for pallet collection and delivery, to and from any destination in the UK and Ireland.

Proven to be the most reliable pallet delivery service in the UK, we are proud to be trusted by so many businesses and individuals to deliver a HUGE variety of goods across the UK and beyond.

✔️ Get an instant quote
✔️ Enjoy same day collection
✔️ Detailed tracking available
✔️ Insure your goods for up to £6,000!
✔️ Dedicated customer support team

If you're looking for a reliable and cost-effective pallet delivery, you've come to the right place! Ship your pallets anywhere in the UK, including mainland, highlands and islands, quickly and safely, with PalletOnline!

But don't just take our word for it - see what our customers have to say!

Visit Website

Phone:

01782525332

Email:

support@palletonline.co.uk

Location:

Distribution House,
Chemical Lane East,
Stoke-on-Trent
Staffordshire
ST6 4FB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I keep asking for a delivery report but can’t get one. It is holding up £800.00 of refunds ☹️not happy”

Helpful Report

Posted 1 year ago

Hi Michael, Thanks for reaching out and letting us know about your concern. We completely understand how frustrating it can be when things don’t go as planned, especially when it’s holding up your refund. I’ve taken a look at your booking, and it seems the delivery note – signed by the receiver and serving as proof of delivery – was sent to you via LiveChat a few days ago. You can also find it by entering your booking ID on the tracking page: https://palletonline.co.uk/track. I noticed that the chat ended after my colleague sent the delivery note. If you had let us know why it wasn’t sufficient, we might have been able to help right then and there. If there’s something specific you need that isn’t in the delivery note, please let us know as soon as possible. We’re here to help and want to make sure you get everything you need. Best wishes, PalletOnline

Posted 1 year ago

“driver was so helpful and friendly, a really excellent service and was super great value!”

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Posted 1 year ago

We really appreciate your positive feedback, William! It’s fantastic to know that our driver was helpful and friendly, and that you found our service excellent and great value. Thank you for choosing PalletOnline!

Posted 1 year ago

“Rubbish. Said I needed 3 pallets and a forklift to load 5 packs of wooden flooring. Awful Website. Completely confusing. I had to cancel and get a refund.”

Helpful Report

Posted 1 year ago

Hi Janet, Thank you for your review. I'm truly sorry to hear about the issues you experienced with the booking process. After looking into this, the issue with the length of the wooden flooring (2.2m) wasn't about needing three separate pallets; it was about the total space the items would take up on the vehicle. Our oversized pallet options account for 2 pallet spaces (up to 2m in length or width), but anything beyond this has to be booked space by space as full pallets. To ensure safe and efficient handling, a forklift is needed as the pallet would simply be too wide for a tail-lift, and a lift assist would not have the mobility to manoeuvre the goods on or off the vehicle safely. We completely understand that this was not what you were expecting, and we respect your decision to cancel the booking. Your refund should be back with you already. We really appreciate your feedback and we're already looking at how we can make our guidelines as clear as possible to avoid any simialr situations in the future. Thank you again for reaching out to us, Janet. We hope you managed to get your wooden flooring returned in the end. Please let us know if there's anything we can do to assist you further. Best wishes, PalletOnline

Posted 1 year ago

“Great service , very easy booking system”

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Posted 1 year ago

Thank you so much for your kind words! We're thrilled to hear that our booking system made your experience smooth and easy.

Posted 1 year ago

“Signed,Sealed,Delivered”

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Posted 1 year ago

Thank you for the 5 stars, Sandy! Your review is hitting all the right notes 😉🎶 - it's great to hear that everything went smoothly with your collection and delivery. We appreciate your support and look forward to moving more pallets for you in the future.

Posted 1 year ago

“First time user to send something heavy. Great prices and very easy to use. Definitely a cheaper option for larger goods. All along the whole process from booking to collection went really well. Very impressed. Thank you.”

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Posted 1 year ago

Hi Dalvir, thank you so much for the kind words and 5 stars! We're over the moon to hear that you had a great service for a great price, and that everything went smoothly with your collection and delivery. Thank you for choosing PalletOnline!

Posted 1 year ago

“Easy to book, and track, cheap and great service”

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Posted 1 year ago

Thanks for the 5-star rating, Mark! We're over the moon that you found booking easy, trackable, and our prices affordable. We look forward to delivering more pallets for you in the future!

Posted 1 year ago

“Nice service, nice people”

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Posted 1 year ago

Thank you for your kind review, Candan! We're so pleased you enjoyed our service. We'd love to know how we could earn that extra star - your feedback is greatly appreciated!

Posted 1 year ago

“Price was reasonable. Booking process easy. Driver called before to confirm time on the day. Loading was straightforward. Goods were delivered undamaged.”

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Posted 1 year ago

Emiliano, thank you for the 5-star review! We're glad you found our prices reasonable and the booking process easy. Happy to hear everything went smoothly. Thank you for choosing PalletOnline.

Posted 1 year ago

“Excellent”

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Posted 1 year ago

Thanks for the 5 stars, Martin!

Posted 1 year ago

“Palletline were lifesavers! We desperately needed to get a pallet to Central London for an exhibition. Not only were they half the price of FedEx but they got there at the agreed time and called ahead to make sure we were there and ready”

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Posted 1 year ago

Thank you for your review, Josh! It's great to know that we delivered your pallet to the exhibition on time, and for a great price too. Thanks for choosing PalletOnline!

Posted 1 year ago

“Picked up on time but delivered to the wrong address should have been there Friday got there on Tuesday”

Helpful Report

Posted 1 year ago

Hi Craig, I’m so sorry to hear about the trouble with your recent delivery. I can only imagine how frustrating this must have been for you, especially as this was your first time using our service. I've taken a look at the booking, and it looks like the delay was due to a cross-labelling error on our end. We take full responsibility for this mistake; we've refunded your booking in full for the inconvenience and frustration you've experienced. We are also putting in measures, right now, to rectify this problem within our network to make sure this doesn't happen again. Thank you for your patience and understanding. Your feedback is valued, and will help us work towards improving our service. If there’s anything else we can do to assist you or if you have any further concerns, please don’t hesitate to reach out. We genuinely appreciate your business and hope to serve you better in the future. Best wishes, PalletOnline

Posted 1 year ago

“It was simple to order and implemented in time.”

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Posted 1 year ago

Hi Siarhei, thank you for your positive feedback! We're really pleased to know that you found the ordering process simple and timely. Thank you for choosing PalletOnline.

Posted 1 year ago

“A really good experience from start to finish. I have never used this type of service before and was really impressed. It was really easy to organise and keep track of the pallet in transit. A really fast collection and delivery thanks.”

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Posted 1 year ago

Thank you for your kind words, Amanda! We're thrilled to hear that your first experience using our service was a positive one. Our goal is to make the process as easy and efficient as possible, and we're glad to know we achieved that for you. We look forward to assisting you again in the future!

Posted 1 year ago

“Had a pallet picked up and delievered to a client with no fuss. Communications was greta and the price reasonable. Many thanks”

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Posted 1 year ago

Thank you so much for your kind words, Pasco! We're happy to hear that the process was smooth and our communication met your expectations. Thanks for choosing PalletOnline.

Posted 1 year ago

“Item was collected and delivered as agreed but it would have been nice to have been kept informed along the way that collection had taken place and be given an approximate delivery time. We were not kept informed along the way at all.”

Helpful Report

Posted 1 year ago

Hi Karen, Thank you for your feedback! We're glad your item was delivered as agreed, but we're sorry to hear that we didn't meet your expectations when it came to communication. We do offer detailed online tracking for every step of your pallet's journey, including collection times and delivery ETAs, along with a link to the POD, when available. While we always ask drivers to give a 30-minute heads-up call before delivery, some depots restrict their cab phones to emergencies only. Our customer service team is here to help via LiveChat from 9am - 5.15pm, Monday to Friday, and can provide delivery ETAs and support. Due to the high volume of bookings, personal updates for every step aren't feasible, but we are very proactive in notifying customers of, and quickly resolving, any issues that may occur. We're also working on implementing SMS updates to keep you better informed about collection, delivery, and POD availability. Despite the communication issues, we're pleased to know that your items were collected and delivered as agreed, and that overall you were happy with the service we provided. Thank you for choosing PalletOnline, and thanks again for your feedback. Best wishes, PalletOnline

Posted 1 year ago

“Great Service, prompt and efficient. Would use again!”

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Posted 1 year ago

We're delighted to hear that you had a great experience with our service. Thank you for the recommendation, and we can't wait to deliver more pallets for you again in the future!

Posted 1 year ago

“Excellent service and very friendly driver, highly recommend”

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Posted 1 year ago

Thank you so much for your kind words! We're thrilled to hear you enjoyed our service and the friendliness of our driver. We look forward to moving more pallets for you again soon!

Posted 1 year ago

“Found the booking very easy, was picked up on specifed date and deliverd on the requed date no problem. thanks paletline”

Helpful Report

Posted 1 year ago

Thank you for your review, Lewis! We're so pleased you found it easy to book, and that everything went to plan with your delivery. Thanks for choosing PalletOnline!

Posted 1 year ago

“Great service and lads were great who collected my pallet but could be improvement if you had a timeline on your collection spot”

Helpful Report

Posted 1 year ago

Thank you for your review, Graham! We're thrilled to hear that your booking went smoothly and that you received excellent service from us. We fully acknowledge your suggestion regarding collection windows; we understand how not having an expected time of arrival for collections can be inconvenient. Implementing this change across all 100 depots in the network would indeed be a significant undertaking, but we are actively discussing the possibility of this with our network partners. Thanks again for your feedback, and thank you for choosing PalletOnline!

Posted 1 year ago

PalletOnline is rated 4.7 based on 1,885 reviews