PalletOnline Reviews

Name: PalletOnline
Address: Distribution House, Chemical Lane East, Stoke-on-Trent, Staffordshire
Rating: 4.72

4.7 Rating 1,875 Reviews

92 %

of reviewers recommend PalletOnline

Questions

About PalletOnline:

We are PalletOnline: The UK's top choice for pallet collection and delivery, to and from any destination in the UK and Ireland.

Proven to be the most reliable pallet delivery service in the UK, we are proud to be trusted by so many businesses and individuals to deliver a HUGE variety of goods across the UK and beyond.

✔️ Get an instant quote
✔️ Enjoy same day collection
✔️ Detailed tracking available
✔️ Insure your goods for up to £6,000!
✔️ Dedicated customer support team

If you're looking for a reliable and cost-effective pallet delivery, you've come to the right place! Ship your pallets anywhere in the UK, including mainland, highlands and islands, quickly and safely, with PalletOnline!

But don't just take our word for it - see what our customers have to say!

Visit Website

Phone:

01782525332

Email:

support@palletonline.co.uk

Location:

Distribution House,
Chemical Lane East,
Stoke-on-Trent
Staffordshire
ST6 4FB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Highly recommend using this company, we ordered tiles from Tile mountain then was told we had to arrange our own return at our cost. Unsure how to do this I came across pallet online and found the website very clear & easy to use. My tiles got collected on my requested day & dropped off at the tile warehouse 2 days later. I cost me around £52”

Helpful Report

Posted 1 year ago

Hi Gregg, Thank you for your recommendation! We're glad you found our website easy to use and that we could help with your tile return. It’s great to hear everything went smoothly from collection to delivery. If you ever need our services again, we’ll be happy to help!

Posted 1 year ago

“Cannot fault the pallet service, picked up my engine in bath at 2pm , Monday at 10am it was dropped off in Norfolk and the driver also got the engine right in front of my garage 50m away ! Thanks for the brilliant service. Den.”

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Posted 1 year ago

Hi Den, Thank you for your fantastic feedback! We're really pleased to hear that your engine was collected and delivered so quickly, and that the driver went the extra mile to get it right in front of your garage. We appreciate your support and look forward to helping you again in the future!

Posted 1 year ago

“On time, helpful driver. Spot on”

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Posted 1 year ago

Hi Iain, Great to hear! We're glad everything was on time and that the driver was helpful. Thanks for your feedback - we appreciate it and look forward to helping you again!

Posted 1 year ago

“This is the 4th time I’ve used pallets online. Always reliable service”

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Posted 1 year ago

Hi Stephen, Thank you for your continued trust in us! It's great to hear that you've had a reliable experience every time. We truly appreciate your support and look forward to helping you again in the future!

Posted 1 year ago

“great service”

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Posted 1 year ago

Hi Hugo, Thanks for your feedback! We're glad you had a great experience and look forward to helping you again in the future.

Posted 1 year ago

“On the website it stated that you pallet and wrap. This was to be carried out at the pickup. Driver knew nothing about it and even after contacting the office he was still none the wiser! The driver was a gentleman and agreed to take the item on a spare pallet he had. It was then agreed that it would be wrapped at the yard. If this is not a service that is offered then it should not be on the website. The plus side of the delivery was it arrived on the scheduled date which the recipient was pleased about.”

Helpful Report

Posted 1 year ago

Hi Martin, Thank you for your feedback. We’re sorry for the confusion regarding the pallet and wrap service. As we work within a pallet network, this service is available in most areas, but some depots don’t always have full visibility of the booking details in their traffic management systems. While we clearly state this requirement on the consignment, the high volume of pallets being processed each day means it can sometimes be overlooked. That said, we do mention on our website that in such cases, drivers may take the goods back to the depot to be wrapped before onward delivery. We're glad to hear the driver was helpful and that your delivery arrived on schedule. We appreciate your understanding and your feedback, as it helps us continue improving our service.

Posted 1 year ago

“Excellent service from start to finish, I will definitely use again”

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Posted 1 year ago

Hi Paul, Thank you for your feedback! We're delighted to hear you had an excellent experience from start to finish. We appreciate your support and look forward to helping you again!

Posted 1 year ago

“Perfect pick up and delivery”

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Posted 1 year ago

Hi John, Thanks for your feedback! We're pleased to hear that both pickup and delivery went perfectly. We appreciate your support and look forward to helping you again!

Posted 1 year ago

“Good service delivery and very responsive to queries! Making payment easy for big organisations like the NHS could be a thing to consider.”

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Posted 1 year ago

Hi, Thank you for your feedback! We're glad to hear you were happy with our service and responsiveness. We appreciate your suggestion regarding payment options for large organisations like the NHS, and we will certainly take that into consideration. If there's anything else we can do to assist, please let us know.

Posted 1 year ago

“Order arrived on time desptite of being picked up one day later. I got free upgrade to premium service to accomodate that. Very good service. We'll be using them again in future.”

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Posted 1 year ago

Hi Wojciech, Thank you for your feedback! We're glad to hear that, despite the delayed pickup, your order still arrived on time and that you were happy with the free upgrade to our premium service. We appreciate your support and look forward to assisting you again in the future!

Posted 1 year ago

“Best deal online which made me nervous, but so good.”

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Posted 1 year ago

Thank you, Jemma! We're glad you found the best deal with us - your kind words mean a lot! 😊

Posted 1 year ago

“Picked up on time, delivered on time. No hassle no problems. Good price”

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Posted 1 year ago

Thanks, Steven! Pleased to hear everything went smoothly and at a great price - exactly what we aim for! 🚛

Posted 1 year ago

“Job when well had a small delay with customs was delivered on time the only thing l can complaine about is that l got no email to say it had been delivered..”

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Posted 1 year ago

Thanks, Peter! Glad the job went well and was delivered on time. We appreciate your feedback, that's actually a good one! We notify the delivery point with a text when the driver is on the way, but we'll work on adding a delivery confirmation email in future updates. 😊

Posted 1 year ago

“Excellent always”

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Posted 1 year ago

Thank you, Lee! Always a pleasure - your support means a lot! 😊

Posted 1 year ago

“Very simple procdess, excellent service - wouldn't hesitate to use the servce again.”

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Posted 1 year ago

Thank you, Graham! Glad you had an excellent experience - hope to work with you again soon! 😊

Posted 1 year ago

“WILL USE AGAIN.!!, WOULD BE NICE IF TRACKING WAS AUTO UPDATED ON YOUR PHONE, RATHER THEN LOGING IN, BUT NOT BIG ISSUE.. ETA, WAS GIVEN A 3HR WINDOW SLOT,, GOOD”

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Posted 1 year ago

Thank you, Mr Ali! We're glad you’ll use us again. 😊 Text alerts for tracking are on our radar - appreciate the suggestion! 🚛

Posted 1 year ago

“Good hassle free service, fairly priced in my opinion, collection and delivery were on dates given. I can't fault the service I was given and will definitely use again when required. 5 stars”

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Posted 1 year ago

Thank you, Scott! Hassle-free and reliable is what we aim for - glad we hit the mark! ⭐⭐⭐⭐⭐ Looking forward to helping you again. 😊

Posted 1 year ago

“Great service, very helpful.”

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Posted 1 year ago

Thank you, Sue! We're glad you found the service helpful - happy to assist anytime! 😊

Posted 1 year ago

“Collected and delivered ontime Exellent service”

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Posted 1 year ago

Thank you, Lee! Pleased to hear everything went smoothly - excellent feedback! 😊

Posted 1 year ago

“Quick, easy, and good value.”

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Posted 1 year ago

Thanks, Mark! Glad you found it quick, easy, and great value! 😊

Posted 1 year ago

PalletOnline is rated 4.7 based on 1,875 reviews