PalletOnline Reviews

Name: PalletOnline
Address: Distribution House, Chemical Lane East, Stoke-on-Trent, Staffordshire
Rating: 4.72

4.7 Rating 1,882 Reviews

92 %

of reviewers recommend PalletOnline

Questions

About PalletOnline:

We are PalletOnline: The UK's top choice for pallet collection and delivery, to and from any destination in the UK and Ireland.

Proven to be the most reliable pallet delivery service in the UK, we are proud to be trusted by so many businesses and individuals to deliver a HUGE variety of goods across the UK and beyond.

✔️ Get an instant quote
✔️ Enjoy same day collection
✔️ Detailed tracking available
✔️ Insure your goods for up to £6,000!
✔️ Dedicated customer support team

If you're looking for a reliable and cost-effective pallet delivery, you've come to the right place! Ship your pallets anywhere in the UK, including mainland, highlands and islands, quickly and safely, with PalletOnline!

But don't just take our word for it - see what our customers have to say!

Visit Website

Phone:

01782525332

Email:

support@palletonline.co.uk

Location:

Distribution House,
Chemical Lane East,
Stoke-on-Trent
Staffordshire
ST6 4FB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got the service i paid for, very good experience”

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Posted 1 year ago

Hi Finlay, Thanks for sharing! Happy to hear you had a great experience and got exactly what you were looking for.

Posted 1 year ago

“excellent both pick up & delivery.”

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Posted 1 year ago

Hi Philip, Thanks for the great feedback! Glad to hear both pickup and delivery were spot on.

Posted 1 year ago

“Good service and fast will use again”

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Posted 1 year ago

Hi Diane, Thanks for the feedback! Happy to hear you enjoyed the fast service. Looking forward to helping you again!

Posted 1 year ago

“Fantastic service very reasonable prices. Well done”

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Posted 1 year ago

Hi there, Thank you for the kind words! We’re glad you found our service fantastic and prices reasonable. Appreciate the shout-out!

Posted 1 year ago

“Pallet was ordered on Thursday -- Collected down South on Friday -- and delivered to me in Scotland on the Monday. Service like this is definatly a winner for me and i will use again.”

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Posted 1 year ago

Hi Terry, Thanks for sharing your experience! We're so glad to hear the speedy service hit the mark for you. Looking forward to helping you out again!

Posted 1 year ago

“PalletOnline provided a quick easy to use service. Whilst there was a delay of a day due to the bad weather and flooding they were able to deliver our pallet back to the suppliers' depot intact. Great service!”

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Posted 1 year ago

Hi Richard, Thank you for your patience and understanding! We’re glad to hear that despite the weather delays, your experience was positive and your pallet arrived safely. You're a star for sticking with us!

Posted 1 year ago

“Excellent service. Turned up as agreed and delivered on time.”

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Posted 1 year ago

Hi Mathew, Thank you for your feedback! We're delighted to hear everything went smoothly with your delivery. Appreciate having great customers like you!

Posted 1 year ago

“First class service. Thank you.”

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Posted 1 year ago

Hi Mark, Thank you! We’re pleased you found our service first class.

Posted 1 year ago

“Great service thanks 👍🏼”

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Posted 1 year ago

Hi Lynne, Thanks so much! Glad you had a great experience 👍🏼

Posted 1 year ago

“Couple of collection issues but great communication & really helpful. The driver was lovely”

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Posted 1 year ago

Hi Rachel, Thanks for your feedback! A couple of hiccups happen, but we're glad the communication and support made up for it. Plus, it’s great to hear the driver left a positive impression! 😊

Posted 1 year ago

“excellent service, will definitley use your services again”

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Posted 1 year ago

Thanks, Bev! We're glad you had a great experience and look forward to helping you again soon!

Posted 1 year ago

“Collection was great and item arrived safely. The driver collecting (Wayne) was brilliant and really helped as it was very difficult to load. The only problem was being unable prior to collection to speak to anyone as I haven’t done this before. The online chat got there in the end but took 75 minutes whereas a call would have sorted things in under ten and been more reassuring.”

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Posted 1 year ago

Hi Judy, Thank you for your feedback and kind words about Wayne's service! We're delighted to hear the collection went smoothly and that Wayne’s assistance made a difference. I’ve taken a closer look at your chat experience. While the entire interaction lasted 47 minutes, our team was consistently responding within about a minute or two for each query, with a maximum response wait time of only three minutes. We understand that a phone call may feel quicker, especially for reassurance, but having a dedicated online chat allows us to support multiple customers simultaneously. This setup helps us keep our service costs manageable, which benefits everyone in keeping prices fair. We’re always looking for ways to improve the speed and flow of our chat service to make it feel even more seamless. Thank you again for helping us understand your experience better, and please don’t hesitate to reach out if there’s anything more we can do. Best regards, David

Posted 1 year ago

“Fantastic service”

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Posted 1 year ago

Hi Chris, Thank you for your kind words! We're delighted to hear you had a fantastic experience with us. If there’s anything more we can do for you, just let us know!

Posted 1 year ago

“Palletonline did everything as required Thank you”

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Posted 1 year ago

Thanks, Martin! Happy to hear we delivered just as expected. We’re here whenever you need us! 🚛😊

Posted 1 year ago

“Excellent service. Very easy to use website, collected when they said, driver rang 30 mins before collection, can't fault them would defiantely use again.”

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Posted 1 year ago

Thanks, Hayley! Great to know everything went smoothly from start to finish. We’ll be here whenever you need us again! 😊👍

Posted 1 year ago

“Very happy with the service. The package was collected early on the pick up date and delivered on time. I paid extra for the company to supply the pallet and wrap the item. The only issue was the driver had not been told the order included this server, however, he took the item away and wrapped it no problem. I would happily recommend the service to others.”

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Posted 1 year ago

Thanks, Grant! Glad to hear everything arrived on time and that the driver stepped up with the wrapping. We’ll work on keeping everyone in the loop next time - thanks for the recommendation! 😊🚚

Posted 1 year ago

“tracking could be better but does what ist says and the driver was a pleasent chap”

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Posted 1 year ago

Thanks for the feedback, Jon! We'll work on the tracking, and it's great to hear the driver made a good impression. We’ll keep aiming to make it even smoother next time! 🚚😊

Posted 1 year ago

“very happy with the great service you supplied and how easy your website is to use.”

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Posted 1 year ago

Thanks, Dan! Great to hear you enjoyed the service and found the website a breeze to use. We’re here anytime you need us! 🌟😊

Posted 1 year ago

“💯 % customer satisfaction did the job in no time will use again”

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Posted 1 year ago

Cheers, Christian! Glad we could hit the mark for you 💯 We’ll be here whenever you need us again! 🚛😊

Posted 1 year ago

“Excellent service”

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Posted 1 year ago

Thank you, Robert! Delighted to hear you enjoyed the service - we’ll keep it up! 😊

Posted 1 year ago

PalletOnline is rated 4.7 based on 1,882 reviews