PalletOnline Reviews

Name: PalletOnline
Address: Distribution House, Chemical Lane East, Stoke-on-Trent, Staffordshire
Rating: 4.72

4.7 Rating 1,882 Reviews

92 %

of reviewers recommend PalletOnline

Questions

About PalletOnline:

We are PalletOnline: The UK's top choice for pallet collection and delivery, to and from any destination in the UK and Ireland.

Proven to be the most reliable pallet delivery service in the UK, we are proud to be trusted by so many businesses and individuals to deliver a HUGE variety of goods across the UK and beyond.

✔️ Get an instant quote
✔️ Enjoy same day collection
✔️ Detailed tracking available
✔️ Insure your goods for up to £6,000!
✔️ Dedicated customer support team

If you're looking for a reliable and cost-effective pallet delivery, you've come to the right place! Ship your pallets anywhere in the UK, including mainland, highlands and islands, quickly and safely, with PalletOnline!

But don't just take our word for it - see what our customers have to say!

Visit Website

Phone:

01782525332

Email:

support@palletonline.co.uk

Location:

Distribution House,
Chemical Lane East,
Stoke-on-Trent
Staffordshire
ST6 4FB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great service got here when they were supposed to driver very pleasant excellent thankyou”

Helpful Report

Posted 1 year ago

Thanks, Richard! Glad everything went smoothly. Appreciate your kind words! 😊

Posted 1 year ago

“S79684104 - booked two pallets and paid extra for a pre 3pm collection - driver was late and refused entry. The following day the driver also didn't make the collection even though the reference was quoted on the booking and confirmed to Nikki. We were then charged a surcharge for the driver failing to collect. I have emailed Nikki and Sue three times to be reimbursed for the early charge we paid (driver was late) however haven't had a response. Very quick to send a surcharge invoice though! I think that confirms we won't be using this service again”

Helpful Report

Posted 1 year ago

Hi Hannah, I’m very sorry your last three emails didn’t reach the team. I’ve located them in our spam filter and released them now. Are you using an online platform to send emails? Sometimes these can trigger spam filters. We aim to reply to all emails as quickly as possible, so if you ever feel we haven’t responded, please jump on live chat to confirm we’ve received it. I apologise for any inconvenience this caused. Looking into your booking, it appears there was an initial misunderstanding. You booked a morning delivery slot but intended to book a morning collection. To accommodate this, we switched the booking to a pre-3pm collection service, which is a separate offering. On 12/11, the driver arrived at 11:20 am, but the collection point required an RMA reference, which was not provided with the booking. When we contacted you, you gave us a name instead of the reference, and the collection point refused to release the goods. This resulted in a failed collection surcharge being applied. Because we retrospectively updated the booking to a pre-3pm collection, the depot did not have this change reflected in their internal systems. This caused the driver to arrive just after 3 pm on the second attempt. While this was a system issue beyond our control, we take full responsibility for the delay. The goods were successfully collected the following day without further issues. To make up for the inconvenience, we upgraded the delivery to a next-day service at no extra cost. I will also refund the pre-3pm collection charge now as a gesture of goodwill. Again, I apologise for the email issue and any frustration caused. Our support team is committed to timely responses, and we understand how vital our service is to you. I appreciate your patience, and we’ll do everything we can to ensure a smoother experience in the future. KInd regards, David Mollart Head of Ecommerce

Posted 1 year ago

“Superb. Collected and delivered 2 pallets on time with no problems.”

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Posted 1 year ago

Thanks, Mohammad! Delighted to hear everything went smoothly. 👍

Posted 1 year ago

“Large, unexpected surcharge spoiled the experience. Because the shipment was unfortunately collected on its side, I was charged an over-size pallet excess of almost £90 which doubled the original shipment fee! After several emails with Nicki, she kindly asked management to halve the surcharge (but we still paid £44.40, which was an additional 50% on top of the original shipping cost, for a mistake that was beyond our control. Whilst I appreciate the gesture of reducing the surcharge, it has still left our "not for profit" nature volunteering group, out of pocket.”

Helpful Report

Posted 1 year ago

Hi Russell, Thank you for sharing your detailed experience; I understand the frustration over the surcharge, especially given the unique nature of your pallet delivery. Here are a few key points to consider: The surcharge was applied because the goods were collected wider than the booked pallet size, which required additional costs as it took up extra space on our vehicles within the pallet network, preventing other pallets from being loaded into that space. To support your not-for-profit group, we arranged a 50% reduction on this surcharge, recognising the circumstances you were in and aiming to lessen the financial impact. We were happy to operate at a loss to help with the situation as much as possible. The initial booking selected an incorrect pallet size for the items (logs without a structural base). We didn’t palletise the goods ourselves; this was done at the collection point, over which we had no control, but we still did our best to assist. While this was an unfortunate situation, we value your feedback and appreciate your understanding of the steps we took to help reduce the expense for your group.

Posted 1 year ago

“Easy booking , collected as arranged , delivered on time . Effortless and excellent service”

Helpful Report

Posted 1 year ago

Thanks, Simon! We’re glad everything went smoothly for you. Appreciate the feedback! 👍

Posted 1 year ago

“Excellent service and really good price . Will definitely use them again”

Helpful Report

Posted 1 year ago

Thanks, Nicholas! We're pleased to hear you enjoyed our service and pricing. Looking forward to helping you again! 😊

Posted 1 year ago

“very fast and relaible service! collected and delivered my pallet within 48 hours of me booking it in. would defenitly reccomend”

Helpful Report

Posted 1 year ago

Thank you, Bay-Louise! We’re glad we could get your pallet delivered quickly and reliably. Appreciate the recommendation! 😊

Posted 1 year ago

“picked up and delivered as promised”

Helpful Report

Posted 1 year ago

Hi Malcolm, Thanks for the feedback! Glad we could meet expectations on timing.

Posted 1 year ago

“Exceptionally good service”

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Posted 1 year ago

Hi Raymond, Thanks very much for the kind words! Happy to hear you had a great experience with us.

Posted 1 year ago

“Excellent throughout from online booking to pick up and delivery. Drivers extremely patient and helpful. Prices are also competitive and email with relevant forms was instant. Keep up the excellent service.”

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Posted 1 year ago

Hi Kam, Thanks for the fantastic feedback! I’m pleased to hear that everything went smoothly and that our team was helpful throughout. We’ll keep aiming to deliver the same level of service.

Posted 1 year ago

“Easy system to use and no isseus with either the collection or the delivery. Happy with the price and will definately use them again.”

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Posted 1 year ago

Thanks, Lesley! Glad to hear everything went smoothly and that you're happy with the price. We look forward to working with you again!

Posted 1 year ago

“very good service but have been told that it was rather over priced compared to items l have bought from others + postage”

Helpful Report

Posted 1 year ago

Thank you, Peter! We're glad you found the service very good. We operate within the UK's most reliable pallet network, backed by a full support team and dedicated in-house developers who continuously improve our systems for a smoother, more efficient process. Our focus on quality means that while we might not always be the lowest-cost option, we prioritise reliability and transparency. After all, saving a couple of pounds doesn’t mean much if it compromises trust or impacts your delivery experience. We’re committed to competitive pricing without sacrificing the dependability you can count on. Looking forward to supporting you on your next booking!

Posted 1 year ago

“I was not completely happy with the service i received.The driver was not a permanent one and not very happy on arrival itself and really struggled to load the pallets properly, And had several bags were damaged on delivery and we lost price for it”

Helpful Report

Posted 1 year ago

Hi Sony, Thank you for choosing to work with us. We appreciate your feedback and the opportunity to address the challenges that arose with your recent booking. We understand there was some confusion around the pallet weight entered at checkout, which was initially noted as 1,000kg, beyond the capacity of our tail-lift services. We highlight this limitation in bold during the booking process for clarity, and we're always here to assist with any questions you might have when entering these details. The depot also observed that the goods required additional preparation for safe travel. Proper packaging helps ensure items arrive in the best condition, and our team is happy to provide guidance on secure preparation for the network. Thank you again for working with us, and please let us know if there's anything we can do to support a smooth experience in the future.

Posted 1 year ago

“Excellent service it ontime. Friendly driver too. 👍🏻”

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Posted 1 year ago

Thanks, Ben! Great to hear everything arrived on time and that you had a positive experience with our driver. 👍🏻

Posted 1 year ago

“booed on lne did not understand sizeiing of palletts but they picked up on time and delivered on time credit it too you richard”

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Posted 1 year ago

Hi Richard, Thanks for the feedback! Great to hear everything was on time. Let us know if you need any assistance with pallet sizing in the future.

Posted 1 year ago

“simple, fast and the tracking informtion was great too.”

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Posted 1 year ago

Thanks, Patrick! Glad to hear you enjoyed the service and tracking.

Posted 1 year ago

“This was the first time I'd booked a pallet courier. My delivery ended up arriving damaged with the result I lost £1300. I'm sure the reply to this review will explain that it was my fault for booking the wrong pallet, but I wonder why the driver who collected my items instructed the builders on site to load them onto the wrong pallet, if he knew they wouldn't fit and it would ruin them. I'd have expected him to advise that the wrong size had been booked so I could have rebooked the delivery. Also paid for 2 pallets, 1 not used. Short version - Pallet Online wrecked my delivery and took no responsibility whatsoever. I've just moved into a new house so the money I've lost has had a huge impact.”

Helpful Report

Posted 1 year ago

Hi Toby, I’m genuinely sorry for the experience you’ve had, and I understand how disappointing this has been, especially given the costs involved. We aim to make our services as straightforward as possible, with guidance on our website to help prepare goods properly for transport. In this case, the damage occurred because the items overhung from the pallet, causing them to bend under their own weight, which is unfortunately beyond our control and arises from the loading setup at the collection point. While our drivers focus on safe transport, they rely on correctly loaded pallets to ensure secure handling throughout. I do feel that a 1-star rating may not reflect the situation accurately, as the issue wasn’t due to our actions. I hope you can understand our perspective here, and I believe you know the fault didn’t originate with us. Thank you for sharing your feedback, and if you need guidance on safe loading for any future needs, we’re here to help. Best regards, David Mollart Head of PalletOnline

Posted 1 year ago

“Extreme simple to arrange, decent price, recommended”

Helpful Report

Posted 1 year ago

Hi Edward, Thank you for your recommendation! We’re pleased to hear you found the service easy to arrange and at a fair price. Best regards, David Mollart Head of PalletOnline

Posted 1 year ago

“Fantastic service 1st time I’ve used and will be using again thanks again”

Helpful Report

Posted 1 year ago

Hi Alex, Thank you for your fantastic feedback! We’re glad to hear your first experience went well and look forward to helping you again soon. Best regards, David Mollart Head of PalletOnline

Posted 1 year ago

“The driver asigned to the collection decided that he didn't want to do the collection At the end of the day I was advised that there were too many car so he couldn't make the collection. Had he had the courtesey to phone me I could have easily moved the item to a to a more suitable part of the road as the item was on my trailer. The second driver of a 'smaller vehicle' (the following day) was extremely helpful and told me that both vehicles are the same width, the vehicle from the first day just being longer. It meant that I had to stay home for two full days to accomodate the collection, when I had other important things to be getting on with!”

Helpful Report

Posted 1 year ago

Hi Philip, Thank you for bringing this to our attention. You’re absolutely right - the driver is responsible for declining a collection if they believe it’s unsafe to proceed. Clear communication about any access challenges, such as parked cars, is essential in helping us plan effectively and avoid unnecessary delays. When booking, please consider including any specific access details as requested; this helps us ensure we send the appropriate vehicle for your location. Longer vehicles, like articulated lorries, are naturally more challenging to navigate through streets with limited space, so knowing in advance allows us to make the necessary adjustments. Thank you again for choosing PalletOnline. We appreciate your patience and look forward to providing a smoother experience in the future. Best regards, David Mollart Head of PalletOnline

Posted 1 year ago

PalletOnline is rated 4.7 based on 1,882 reviews