PalletOnline Reviews

Name: PalletOnline
Address: Distribution House, Chemical Lane East, Stoke-on-Trent, Staffordshire
Rating: 4.72

4.7 Rating 1,882 Reviews

92 %

of reviewers recommend PalletOnline

Questions

About PalletOnline:

We are PalletOnline: The UK's top choice for pallet collection and delivery, to and from any destination in the UK and Ireland.

Proven to be the most reliable pallet delivery service in the UK, we are proud to be trusted by so many businesses and individuals to deliver a HUGE variety of goods across the UK and beyond.

✔️ Get an instant quote
✔️ Enjoy same day collection
✔️ Detailed tracking available
✔️ Insure your goods for up to £6,000!
✔️ Dedicated customer support team

If you're looking for a reliable and cost-effective pallet delivery, you've come to the right place! Ship your pallets anywhere in the UK, including mainland, highlands and islands, quickly and safely, with PalletOnline!

But don't just take our word for it - see what our customers have to say!

Visit Website

Phone:

01782525332

Email:

support@palletonline.co.uk

Location:

Distribution House,
Chemical Lane East,
Stoke-on-Trent
Staffordshire
ST6 4FB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“it's always showing wrong collection dates and delivery dates, when you booking the pallet it's actually a day later”

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Posted 1 year ago

Hello Peter, Thanks for sharing your feedback. I understand the frustration when collection and delivery dates don't line up as expected. Coastal areas are classed as outer regions for us, and pre-3pm collections can be a bit more challenging to arrange with precision. I can see we upgraded the missed collection and ensure your pallet was delivered on time. We’ll keep working on improving our service in these areas, thank you for your input and for choosing us.

Posted 1 year ago

“I am reliably informed by all parties involved that everything went as expected with no issues arising whatsoever. Many thanks.”

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Posted 1 year ago

Hi Graham, Glad to hear everything went just as expected - that’s what we like to hear! Thanks for the feedback! Best, David

Posted 1 year ago

“Always efficient and easy to book. Simple interface and collection as expected with no dramas. Exactly what you need.”

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Posted 1 year ago

Hi Oliver, Thanks for the feedback! Great to hear the process was smooth and hassle-free - just what we aim for. Best, David

Posted 1 year ago

“Great service and value. Good website tells you everything you need to know”

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Posted 1 year ago

Hi Steve, Thanks for the kind words! Happy to hear you found the service and website spot on. Best, David

Posted 1 year ago

“A very easy booking process and quick delivery. With the items arriving as dispatched. Thank you.”

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Posted 1 year ago

Hi Antony, Thanks for the great feedback! Glad to hear the booking was easy and the delivery was quick - just how it should be! Cheers, David

Posted 1 year ago

“Things started to go badly wrong when you negligently sent out Gregory Transport with a 250kg tail lift vehicle to collect my fully declared 500kg pallet load of quarry tiles. That scuppered the next day delivery I'd paid for and the goods were left sitting outside my premises for another twenty six hours until you got a second suitable vehicle to collect them. I'm sure you'll post some smart alec reponse that falsely makes you look like you sorted this out better than was the case, but you only get once chance to make a first impression.”

Helpful Report

Posted 1 year ago

Dear Frank, We apologise for the disruption and delay in your delivery. Unfortunately, the depot mistakenly sent a vehicle with a 250kg tail lift, even though we provided the correct booking information for a 500kg load. In most cases, tail lifts in our network handle up to 750kg without issue, but regrettably, this error resulted in your goods sitting outside your premises longer than expected. For context, we have a 97% on-time delivery rate (as you will know), though in the 3% where delays can occur, we advise having means to store goods temporarily. Thousands of collections and deliveries proceed smoothly each week, and while we strive to prevent such incidents, we do not guarantee specific delivery dates for these reasons. The depot did arrange a suitable vehicle the following day, and the goods arrived safely, albeit a day later than planned. This response isn’t intended to be dismissive but simply to present the facts. Your goods arrived undamaged, and we are genuinely sorry for the inconvenience the delay caused. Your letter has been received and is with our Customer Service Manager for review and any necessary action. Thank you for your feedback, and apologies again for any frustration caused. Best regards, David Mollart Head of Ecommerce

Posted 1 year ago

“I work with PalletOnline for moving my stock. I cannot praise them highly enough. Their service has never let me down and they've always delivered an excellent service - which for me is always a next day express service. Give them a try - I'm confident you'll be glad you did. Keep up the excellent work. Best wishes Adam Director Embracing Nature Ltd.”

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Posted 1 year ago

Hi Adam, What a fantastic review - thank you so much! It’s always a pleasure working with you and helping keep Embracing Nature’s stock moving smoothly. We’re absolutely delighted to be your trusted choice for next-day deliveries, and your confidence means a lot to us as always! Here’s to many more deliveries together! Best wishes, David

Posted 1 year ago

“Fantastic service. I was nervous about sending a pallet of valuable goods however pallet online made this process seamless and they were very efficient. Thank you all.”

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Posted 1 year ago

“Very good service , pallet was delivered ahead of originally scheduled . Will definitely use again 👍”

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Posted 1 year ago

Hi Alan, Thanks for the feedback! Glad we could get your pallet there ahead of schedule - we’ll be ready for next time! 👍 Best, David

Posted 1 year ago

“Fantastic service!, went above and beyond .”

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Posted 1 year ago

Hi Rachel, Thanks a lot! Great to hear we could go above and beyond for you - that's what we aim for! Best, David

Posted 1 year ago

“Excellent service from start to finish. I have used this company on a number of occasions and have had nothing but first class service. Goods were collected and delivered as agreed every time. Thank You”

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Posted 1 year ago

Hi Steve, Thanks so much for the kind words and for choosing us time and again! It’s great to hear everything has gone smoothly on each occasion. Cheers, David

Posted 1 year ago

“Easy to book and same day collection”

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Posted 1 year ago

Hi Daniel, Great to hear the booking was easy and the collection was sorted the same day! Thanks for the feedback. Best, David

Posted 1 year ago

“Absolutley amazing. Even delivered a day early. No problems at all.”

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Posted 1 year ago

Hi Rosie, Thanks for the fantastic feedback! Glad to hear everything went smoothly - and a day early, too! Best regards, David

Posted 1 year ago

“A Prompt & effieceint service”

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Posted 1 year ago

Hi Anthony, Thanks for the great feedback - glad we could deliver a prompt and efficient service! All the Best, David

Posted 1 year ago

“Spot on great service price ok two.”

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Posted 1 year ago

Hi Peter, Thank you for the positive feedback! We’re glad to hear you had a great experience with our service and found the price to be reasonable. If you need anything else in the future, just let us know!

Posted 1 year ago

“Excellent service. for FBA stock”

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Posted 1 year ago

Hi Tim, Thank you for the excellent feedback! We’re delighted to hear you had a great experience with us for your FBA stock. As an Amazon Inbound Preferred Carrier, we make your deliveries to Amazon fulfilment centres as seamless as possible, and we’re always here to support you if any issues arise. Looking forward to assisting you again in the future!

Posted 1 year ago

“first time we have used them, it wont be the last..”

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Posted 1 year ago

Hi Tim, Thank you for choosing us for your first delivery! We’re glad to hear you had a positive experience and look forward to working with you again. If you need anything in the future, just let us know!

Posted 1 year ago

“Excellent service and communication from Palletline as always. Unbelievable low prices and helpful drivers who go the extra mile for their customers, many thanks from John Hatchard.”

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Posted 1 year ago

Hi John, Thank you for the wonderful feedback! We’re pleased to hear that you’ve consistently received excellent service and communication from us. Our team always strives to go the extra mile for our customers, and it’s great to know you’ve experienced that firsthand. We appreciate your support and look forward to serving you again soon!

Posted 1 year ago

“All ok Thanks”

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Posted 1 year ago

Hi Marcin, Thanks for your feedback! We’re glad everything is okay. If you need anything else or have questions in the future, just let us know!

Posted 1 year ago

“excellent service, even when incorrectly doubling our pallets order, refund immmediately sorted”

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Posted 1 year ago

Hi Neil, Thank you for the great feedback! We’re glad to hear you had an excellent experience, even with the mix-up on your pallet order. It’s good to know our team sorted out the refund quickly! We appreciate your understanding and look forward to helping you again in the future!

Posted 1 year ago

PalletOnline is rated 4.7 based on 1,882 reviews