PalletOnline Reviews

Name: PalletOnline
Address: Distribution House, Chemical Lane East, Stoke-on-Trent, Staffordshire
Rating: 4.72

4.7 Rating 1,882 Reviews

92 %

of reviewers recommend PalletOnline

Questions

About PalletOnline:

We are PalletOnline: The UK's top choice for pallet collection and delivery, to and from any destination in the UK and Ireland.

Proven to be the most reliable pallet delivery service in the UK, we are proud to be trusted by so many businesses and individuals to deliver a HUGE variety of goods across the UK and beyond.

✔️ Get an instant quote
✔️ Enjoy same day collection
✔️ Detailed tracking available
✔️ Insure your goods for up to £6,000!
✔️ Dedicated customer support team

If you're looking for a reliable and cost-effective pallet delivery, you've come to the right place! Ship your pallets anywhere in the UK, including mainland, highlands and islands, quickly and safely, with PalletOnline!

But don't just take our word for it - see what our customers have to say!

Visit Website

Phone:

01782525332

Email:

support@palletonline.co.uk

Location:

Distribution House,
Chemical Lane East,
Stoke-on-Trent
Staffordshire
ST6 4FB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic Delivery - Collection of delivery of Mosaic Tiles from China to the UK. Was more cost effective to get delivered to mainland UK and then ise Pallet Online to transport them across to final destination in Belfast (rather than direct from China to Belfast - we saved overall around £600). Fantastic service - booked on Tuesday, collected Wednesday, delivered Monday. Exceptionally reasonable cost and very easy process, will most defiantely be using again for future deliveries.”

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Posted 1 year ago

Hi William, Thanks for the fantastic review! We're glad to hear that our service helped you save £600 on your mosaic tiles. Who knew tiles could travel so well? It’s great that you found our process easy and efficient! We’re always here to help with your future deliveries and look forward to assisting you again. Safe travels to your beautiful tiles in Belfast!

Posted 1 year ago

“Absolutely appalling service. Booked the delivery for the 16th, then they changed it to the 17th, then the 18th and then changed it for a 4th time to the 21st. This cost our company money and hindered the completion of works. Avoid!! Absolutely terrible "service".”

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Posted 1 year ago

Hi Lynsey, Thank you for your feedback, and I’m sorry to hear about the issues you experienced with your delivery. I understand that you are located in a remote area in the Highlands near the northern coast of Scotland. Unfortunately, this location presents unique challenges. We’ve since made the decision to prevent same-day collections from this area, as the depot typically arrives earlier in the day, which can lead to missing the same-day cut-off. Due to the remoteness of this region, the depot does not return for second runs, making timely collections more difficult. I apologise for offering the same-day collection option on your first order with us; we have now removed this option to allow for better planning and improved service levels in the future. Additionally, your goods were delayed while moving through our network due to overcapacity at the Northern hub, which is smaller compared to our other hubs. While we are the only network that has multi-hub capability, which is designed for maximum efficiency, it regrettably did not work in our favour this time. I appreciate that our team kept in touch with you throughout this process, and as you know the goods have now been delivered. I sincerely apologise for any knock-on effect this has caused to your business. Thank you for your understanding, and if you have any further concerns, please don’t hesitate to reach out.

Posted 1 year ago

“Collection was intended for Monday . Collection did not happen , I was not contacted to say it was delayed. Delivery was re-arranged for Tuesday , this was only arranged after I contacted them . Tuesday by 5pm still not collected . I contacted them several times , collection was eventually approx 5.45 pm . Very poor service , very poor communication . I will not recommend or use this company again .”

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Posted 1 year ago

Hi Peter, Thank you for taking the time to share your experience with us. I’m sorry to hear that your collection did not go as planned and that you felt there was a lack of communication. On Monday, we notified you within 30 minutes of learning from the depot that the collection would not happen as scheduled. We also arranged for an upgrade to next-day delivery at no extra cost, ensuring that your goods were delivered on time for Wednesday as originally planned. While we strive for the best possible service and proudly maintain the industry’s best on-time record, we do state that we cannot guarantee specific collection dates. We understand that this can be frustrating, especially when delays occur. Unfortunately, due to factors such as traffic and delivery schedules, our collection times can be unpredictable in some circumstances. All pallet depots and networks face this issue. We appreciate your understanding in this matter. We genuinely value your feedback, as it helps us improve our services. I’m sorry that we didn’t meet your expectations this time. If you have any further questions or concerns, please don’t hesitate to reach out. Thank you again for your feedback.

Posted 1 year ago

“Have just had an excellent service from PalletOnline, who have moved a Pallet from Weymouth to Beverley for me. Great online booking system, friendly and helpful driver arrived to collect as booked, delivered to final destination on time , very easy system to use and good pricing to! 5⭐️Thank You PalletOnline!”

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Posted 1 year ago

Hi Gary, Thank you so much for your fantastic feedback! We’re so happy to hear you had an excellent experience with our service, from the online booking to the delivery. Our team always strives to make the process as smooth as possible, and it’s wonderful to know that our driver made a positive impression. We truly appreciate your support and are grateful for your 5-star rating! If you need anything in the future, don’t hesitate to reach out. Thanks again for choosing PalletOnline!

Posted 1 year ago

“The service was excellent the pallet was picked on time and was delivered on time as well.”

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Posted 1 year ago

Hi Vengai, Thanks for the great feedback! Glad to hear everything went smoothly with your pallet. We’ll keep aiming for on-time perfection!

Posted 1 year ago

“Able to place our order with ease and also when i needed assistance with an amendment, i was helped by Fran on an online chat, which was grand and all sorted without any fuss. thankyou”

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Posted 1 year ago

Hi Zara, Great to hear everything went smoothly, and Fran was able to assist you so efficiently! We’re always here to help when needed.

Posted 1 year ago

“Unfortunately one pallet got damaged in transit and goods were broken on delivery”

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Posted 1 year ago

Hi Jessica, Thank you for your review, and I apologise for the issue you experienced. We pride ourselves on a 99.93% damage-free rate, so it’s disappointing to hear about this incident. It appears one of the bottles on your pallet was damaged during transit. I see you contacted us via email overnight, and our team is now investigating the matter. We will update you promptly once we have more information.

Posted 1 year ago

“Great service”

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Posted 1 year ago

Thank you for sharing that, Laura! Much appreciated.

Posted 1 year ago

“Great and easy to use, hihly recommend”

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Posted 1 year ago

Hi Mark, Thanks for the recommendation! Glad to hear you found it easy to use. We appreciate your support!

Posted 1 year ago

“Booking was straight forward, collected on time but delivery was a day late. I would be very useful to have an online tracking for customers. Wood definitely use again.”

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Posted 1 year ago

Hi Michael, Thanks for your feedback! I'm glad the booking and collection went smoothly, but I apologise for the delay in delivery. We're always working on improving our services. We do actually have online tracking, you just click the link on the header of the site or in your email, we are looking to improve this feature in the future.

Posted 1 year ago

“All good A+ Delivered on time.”

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Posted 1 year ago

Thanks for the great feedback Santa! We're happy to hear everything was delivered on time. A+ customer as well!

Posted 1 year ago

“The driver was incredibly helpful, far more than a lot of drivers, he was very patient and went out of his way to put my delivery in a suitable place so that I didn’t have to move it on my own later on. He was pleasant and friendly and a credit to the company.”

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Posted 1 year ago

Hi, Thanks for the kind words! We’ll make sure to pass your compliments on to the driver - sounds like he’s set a new high bar for helpfulness! Glad to hear everything went smoothly.

Posted 1 year ago

“Really great thanks!”

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Posted 1 year ago

You're very welcome, Christopher! Glad you liked it. Let me know if you need help with anything else.

Posted 1 year ago

“Could not fault the system so easy and efficient”

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Posted 1 year ago

Thanks, Jim! Glad the system made things easy for you - that's exactly what we aim for!

Posted 1 year ago

“Cracking Hasslefree service.. Highly recommend”

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Posted 1 year ago

Cheers, Steven! Great to hear it was hassle-free for you. Appreciate the recommendation!

Posted 1 year ago

“I can't comment on the collection but, I can on the delivery. An extremely personable young man executed the delivery. He asked where to put the item which he did without hesitation. I have no complaints.”

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Posted 1 year ago

Thanks, Paul! Glad to hear the delivery went smoothly and that our driver made a good impression. We'll keep up the good work!

Posted 1 year ago

“Pretty painless service. Collected and delivered when it was supposed to be - and much cheaper than going through my local courier. Would use again.”

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Posted 1 year ago

Thanks, Lee! Glad to hear it was smooth and saved you some cash. Look forward to helping you out again!

Posted 1 year ago

“Did what they said when the said, arrived on time with no fuss”

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Posted 1 year ago

Appreciate it, John! Glad everything went as promised - no fuss, just straightforward service!

Posted 1 year ago

“Excellent service, can't recommend enough!”

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Posted 1 year ago

Thanks a lot, Jim! Really appreciate the recommendation - glad the service hit the mark for you!

Posted 1 year ago

“Excellent service, website was very easy to use with options to palletise & wrap & tail lift delivery van. Will definitely use again if I need to. Thank you”

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Posted 1 year ago

Thanks, Elaine! We're thrilled you found the service and website easy to use. We'll be ready and waiting if you need us again! 😊🚛

Posted 1 year ago

PalletOnline is rated 4.7 based on 1,882 reviews