Name: Paisley Freight
Address: 2 Airlink Industrial EstateInchinnan Road, Paisley
Rating: 3.88

“Terrible service and customer service is slower than the courier! If you’re not going to turn up, it would be nice if you to advise your customers!”

Helpful Report

Hello, We appreciate you taking the time to review our services. We are working hard to ensure all customers receive the best service possible and we apologise for any issues you have had regarding Paisley Freight. We do hope this has now been resolved to your satisfaction. Kind Regards Paisley Freight

“They delivered my bike to wrong recipient with no information or contact. Bike is currently unaccounted for and not located. Zero information offered about the location and currently ongoing a gruelling task of phoning various third parties that are affiliated sub distributors for the company. The onus should be on me to phone various companies to locate an item contracted with Paisley Freight. First ever experience with this company. Watch this space.”

Helpful Report

Hello, We appreciate you taking the time to review our services. We are working hard to ensure all customers receive the best service possible and we apologise for any issues you have had regarding Paisley Freight. We do hope this has now been resolved to your satisfaction. Kind Regards Paisley Freight

“We're a bike shop. We sent an expensive bike. It arrived at the customers in the back of an estate, badly damaged. Courier also bashed it off the floor when removing it from the boot. Nobody answering the phone to talk to. No reply from emails. Use a different courier.”

Helpful Report

Hello, We appreciate you taking the time to review our services. We are working hard to ensure all customers receive the best service possible and we apologise for any issues you have had regarding Paisley Freight. We do hope this has now been resolved to your satisfaction. Kind Regards Paisley Freight

“My bike arrived damage even though it was safely wrapped in bubble wrap & boxed securely Big holes in the box were the courier has not taken care of a delicate package. This has resulted in a big dent in my frame down to the bare metal and damage to the back of the frame. I Have previously sent a bike via a well known airline to Spain that arrived in the condition it was sent. Can’t even speak with anyone. Clearly they are not at all careful with packages that they know should be handles with care. I now have is a very expensive bike that is damaged and leaves me very upset. Thanks very much Paisley Freight.”

Helpful Report

Hello, We appreciate you taking the time to review our services. We are working hard to ensure all customers receive the best service possible and we apologise for any issues you have had regarding Paisley Freight. We do hope this has now been resolved to your satisfaction. Kind Regards Paisley Freight

“Horrendous service!! We used them for the first time to ship a freshly powder coated set of alloy wheels to a customer. All were bubble wrapped and in boxes and extra insurance paid. When the wheels arrived one box was badly damaged and a wheel badly chipped. Rang Paisley Freight who said to email when I had received all the photos (no mention I only had three days to do this). When I emailed with the photos attachedI I was told I hadn’t opened a complaint via email within three days (even though I’d rung them on the day of delivery once the customer had told me) so there was nothing they would do and refused to discuss this further. Even with insurance they refused to reimburse anything whatsoever as well as refunding the customer. Having then looked online, social media, etc it’s clear others have had the same issues with their wheels. TERRIBLE SERVICE, WORSE ATTITUDE...having sent car parts all over the world previously without issues it’s a shame I’ve had to resort to a review like this for the first time... AVOID THEM”

Helpful Report

Hello, We appreciate you taking the time to review our services. We are working hard to ensure all customers receive the best service possible and we apologise for any issues you have had regarding Paisley Freight. We do hope this has now been resolved to your satisfaction. Kind Regards Paisley Freight

“I wouldn't even give a star! The item I sent via this company is still missing and they just don't care!!! Nobody answering the calls neither responding to emails! Left to sort the things out by myself! Just takes the money and disappears!”

Helpful Report

Hello, We appreciate you taking the time to review our services. Please email delivery@paisleyfreight.com and we would be happy to discuss your missing item. We will do everything in our power to locate your bike. Kind Regards Paisley Freight

“AVOID AT ALL COSTS !!!!! I and my company had used this service many times without an issue until there was , I sent my own carbon fibre mountain bike with them and it was damaged in transit . You could clearly see where the bike specific transit box had been damaged , I had taken many pics when I packed it , the frame and all parts were individually wrapped in bubble wrap before boxing and they dismissed my fully insured claim because they claimed I hadnt packed it well enough . This was an outrageous lie but I had no recourse . I have no doubt this was there default position , AVOID AT ALL COSTS .. £1800 out of pocket disgusting all these ever do is reply with a generic message which is as empty as pointless as there insurance”

Helpful Report

Hello Stuart, We apologise your bike was damaged in transit. Our customer service department works hard to ensure all problems are resolved to the customer satisfaction. If you wish to discuss this further please email delivery@paisleyfreight.com. Kind Regards Paisley Freight

“Due to corona I had to make a bike box up instead of getting one from halfords I was charged an extra £25 so £50 in total to post a kids bike, I complained and basically they said hard luck. I post approx 50 bikes a year but will only use trusted couriers,Thanks for nothing paisley freight”

Helpful Report

Hello Terry, We appreciate you taking the time to review our services. All shipments are subject to volumetric checks throughout the delivery process and your box was over the maximum dimension and therefore additional charges occurred. We do not advise building your own boxes and using a structured box. In the future, if you cannot get Halfords you can purchase packaging on our website. Thank you, Paisley Freight

“extra charge for any reasons”

Helpful Report

Hi Agnis, Thank you for rating Paisley Freight. We apologise you incurred additional charges. Please email delivery@paisleyfreight.com if you need further information regarding these charges. Thank you, Paisley Freight

“Very poor experience. Held my item as they said it was over size, I disputed this. Wouldn’t send or return my item until I paid a disproportionate fee. Basically conned me. Do not use!”

Helpful Report

Hello, We appreciate you taking the time to review our services. We are sorry your parcel has been volumed and charged accordingly. Unfortunately, these charges are unavoidable if your item is measured over the maximum dimensions. Thank you, Paisley Freight

“Wish i could give a 0 damaged my wheels parcels and refuse to pay out dispite the item been insured and exceeding your "packaging criteria" Nothing but scammers avoid at all costs”

Helpful Report

Hello, We appreciate you taking the time to review our service. We apologise your claim was not processed we would be happy to discuss this further please email delivery@paisleyfreight.com. Thank you, Paisley Freight

“booked courier paid £46.99 to have 4 alloy wheels delivered was not a mark on the wheels when they left my home and arrived damaged to the purchaser called paisley was told to email eveidence so i did as instructed and sent on the days instructed to be told they will not pay out for the damage there staff have caused during delivery AVIOD DO NOT USE this is not the first time this has happened to me twice now and i wont be using again i am now £500 out of pocket and got one anger buyer”

Helpful Report

Hello, Thank you for taking the time to review Paisley Freight. We apologise your alloys were damaged during transit and we understand your frustration your claim has not proceeded. Again, we apologise. Thank you, Paisley Freight

“Don’t use Paisley Freight they take your money then tell lies and don’t pick up your parcel. They say I have a porch on my house oh no I don’t terrible service and they are in no hurry to help the customers out.”

Helpful Report

Hi Colin. We are sorry to hear the service you received was not up to par. Our customer service team do their best to answer any questions and solve any problems you are having as quickly as possible. Apologises for the inconvenience. Paisley Freight

“I have an on going issue with my item as it was delivered to the wrong address and person. Talked to their rep on the phone but cant make a complaint since I am not the sender. How can they mistakenly handed it over to different person when they got my number to confirm and complete address with postcode to make sure they got the right recipient of the item. Absolutely bad service!”

Helpful Report

Hello, We appreciate you taking the time to review Paisley Freight. Our policy is official complaints or claims must be made by the person who made the booking to avoid duplicate claims. We can only apologise for the inconvenience but we have rectified this situation. Thank you, Paisley Freight

“I have an on going issue with my item as it was delivered to the wrong address and person. Talked to their rep on the phone but cant make a complaint since I am not the sender. How can they mistakenly handed it over to different person when they got my number to confirm and complete address with postcode to make sure they got the right recipient of the item. Absolutely bad service!”

Helpful Report

Hello, We appreciate you taking the time to review Paisley Freight. Our policy is official complaints or claims must be made by the person who made the booking to avoid duplicate claims. We can only apologise for the inconvenience but we have rectified this situation. Thank you, Paisley Freight

“Terrible attitudes towards their customers”

Helpful Report

Hello, We appreciate taking the time to review our services. We are sorry you were not happy with the service you received. Please email delivery@paisleyfreight.com if you wish to discuss this further. Thank you, Paisley Freight

Hello, We apologise you thought our customer service was not up to scratch. We have taken your comment on board. Thank you, Paisley Freight

“Absolutely shocking, do not use, they should be shut down, scam”

Helpful Report

Hi Smits, We appreciate you taking the time to review Paisley Freight. We apologise you have had a bad experience. We aim to address and sort any problems our customers are having, please contact delivery@paisleyfreight.com and we would be happy to help. Kind Regards Paisley Freight

“I used to use them all the time for big carp parts, prices have gone up and up and service has gone down and down. My most recent disaster, I sent a bike with them by selecting "bike" as my item. It incurred £30 charges and put on hold because it was 20cm too big. It was a small ladies bike! Completely misleading and much more expensive than other sites. I recommend ipostparcels.”

Helpful Report

Hi Tom, We appreciate you taking the time to review our services. On our bike services, the fully packed item must not be greater than 1.6m x combined dimensions 1.2m. If your bike is above this when measured then it will be charged accordingly. In future, why not try our quote calculator for a more appropriate service option. Thank you, Paisley Freight

“Sent a bike with them, incurred £30 charges because it was 20cm too big. It was a small ladies bike! Completely misleading and much more expensive than other sites. Try ipostparcels.”

Helpful Report

Hi Tom, We appreciate you taking the time to review our services. On our bike services, the fully packed item must not be greater than 1.6m x combined dimensions 1.2m. If your bike is above this when measured then it will be charged accordingly. In future, why not try our quote calculator for a more appropriate service option. Thank you, Paisley Freight

“Sent a bike with them, incurred £30 charges because it was 20cm too big. It was a small ladies bike! Completely misleading and much more expensive than other sites. Try ipostparcels.”

Helpful Report

Hi Tom, We appreciate you taking the time to review our services. On our bike services, the fully packed item must not be greater than 1.6m x combined dimensions 1.2m. If your bike is above this when measured then it will be charged accordingly. In future, why not try our quote calculator for a more appropriate service option. Thank you, Paisley Freight

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

Paisley Freight Reviews