Name: Paisley Freight
Address: 2 Airlink Industrial EstateInchinnan Road, Paisley
Rating: 3.90

“Very poor experience. Held my item as they said it was over size, I disputed this. Wouldn’t send or return my item until I paid a disproportionate fee. Basically conned me. Do not use!”

Helpful Report

Hello, We appreciate you taking the time to review our services. We are sorry your parcel has been volumed and charged accordingly. Unfortunately, these charges are unavoidable if your item is measured over the maximum dimensions. Thank you, Paisley Freight

“Wish i could give a 0 damaged my wheels parcels and refuse to pay out dispite the item been insured and exceeding your "packaging criteria" Nothing but scammers avoid at all costs”

Helpful Report

Hello, We appreciate you taking the time to review our service. We apologise your claim was not processed we would be happy to discuss this further please email delivery@paisleyfreight.com. Thank you, Paisley Freight

“booked courier paid £46.99 to have 4 alloy wheels delivered was not a mark on the wheels when they left my home and arrived damaged to the purchaser called paisley was told to email eveidence so i did as instructed and sent on the days instructed to be told they will not pay out for the damage there staff have caused during delivery AVIOD DO NOT USE this is not the first time this has happened to me twice now and i wont be using again i am now £500 out of pocket and got one anger buyer”

Helpful Report

Hello, Thank you for taking the time to review Paisley Freight. We apologise your alloys were damaged during transit and we understand your frustration your claim has not proceeded. Again, we apologise. Thank you, Paisley Freight

“Don’t use Paisley Freight they take your money then tell lies and don’t pick up your parcel. They say I have a porch on my house oh no I don’t terrible service and they are in no hurry to help the customers out.”

Helpful Report

Hi Colin. We are sorry to hear the service you received was not up to par. Our customer service team do their best to answer any questions and solve any problems you are having as quickly as possible. Apologises for the inconvenience. Paisley Freight

“I have an on going issue with my item as it was delivered to the wrong address and person. Talked to their rep on the phone but cant make a complaint since I am not the sender. How can they mistakenly handed it over to different person when they got my number to confirm and complete address with postcode to make sure they got the right recipient of the item. Absolutely bad service!”

Helpful Report

Hello, We appreciate you taking the time to review Paisley Freight. Our policy is official complaints or claims must be made by the person who made the booking to avoid duplicate claims. We can only apologise for the inconvenience but we have rectified this situation. Thank you, Paisley Freight

“I have an on going issue with my item as it was delivered to the wrong address and person. Talked to their rep on the phone but cant make a complaint since I am not the sender. How can they mistakenly handed it over to different person when they got my number to confirm and complete address with postcode to make sure they got the right recipient of the item. Absolutely bad service!”

Helpful Report

Hello, We appreciate you taking the time to review Paisley Freight. Our policy is official complaints or claims must be made by the person who made the booking to avoid duplicate claims. We can only apologise for the inconvenience but we have rectified this situation. Thank you, Paisley Freight

“Terrible attitudes towards their customers”

Helpful Report

Hello, We appreciate taking the time to review our services. We are sorry you were not happy with the service you received. Please email delivery@paisleyfreight.com if you wish to discuss this further. Thank you, Paisley Freight

Hello, We apologise you thought our customer service was not up to scratch. We have taken your comment on board. Thank you, Paisley Freight

“Absolutely shocking, do not use, they should be shut down, scam”

Helpful Report

Hi Smits, We appreciate you taking the time to review Paisley Freight. We apologise you have had a bad experience. We aim to address and sort any problems our customers are having, please contact delivery@paisleyfreight.com and we would be happy to help. Kind Regards Paisley Freight

“I used to use them all the time for big carp parts, prices have gone up and up and service has gone down and down. My most recent disaster, I sent a bike with them by selecting "bike" as my item. It incurred £30 charges and put on hold because it was 20cm too big. It was a small ladies bike! Completely misleading and much more expensive than other sites. I recommend ipostparcels.”

Helpful Report

Hi Tom, We appreciate you taking the time to review our services. On our bike services, the fully packed item must not be greater than 1.6m x combined dimensions 1.2m. If your bike is above this when measured then it will be charged accordingly. In future, why not try our quote calculator for a more appropriate service option. Thank you, Paisley Freight

“Sent a bike with them, incurred £30 charges because it was 20cm too big. It was a small ladies bike! Completely misleading and much more expensive than other sites. Try ipostparcels.”

Helpful Report

Hi Tom, We appreciate you taking the time to review our services. On our bike services, the fully packed item must not be greater than 1.6m x combined dimensions 1.2m. If your bike is above this when measured then it will be charged accordingly. In future, why not try our quote calculator for a more appropriate service option. Thank you, Paisley Freight

“Sent a bike with them, incurred £30 charges because it was 20cm too big. It was a small ladies bike! Completely misleading and much more expensive than other sites. Try ipostparcels.”

Helpful Report

Hi Tom, We appreciate you taking the time to review our services. On our bike services, the fully packed item must not be greater than 1.6m x combined dimensions 1.2m. If your bike is above this when measured then it will be charged accordingly. In future, why not try our quote calculator for a more appropriate service option. Thank you, Paisley Freight

“My parcel was held at the depot after collection and refused to deliver to driver.i called customer service to ask and the lady was very rude on the phone .she had to hang up on my at first because I read their terms and condition out to her on the site. they had asked me to pay extra 15pounds to the actual 26pounds I paid for bike delivery saying my box was slightly bigger than the required size. also now they are saying I might have to pay double this amount due to the time its being held back without any notice. The customer I sold the bike to has not yet received the item. this is very fraustrating.”

Helpful Report

Hi Francis, Thank you for taking the time to review our services. We apologise the customer service you received was not up to your expectations. We do not accept boxes bigger than the stated dimensions on the bike service. In future, you can use the quote calculator to book larger items and declare the dimensions. This way you will be charged the correct amount. I hope this helps, Paisley Freight

“Packaged my precious TT bike carefully with pillows and towels for protection. Paid £45 for delivery. Marked the box 'fragile' and 'this way up'. I can only describe the condition the box arrived in as disgraceful. Would not recommend using this company.”

Helpful Report

Hi Conal, We appreciate you taking the time to review our services. We can only apologise your package was damaged in transit, this can happen on occasion. If you have taken additional liability then you can make a claim within 3 working days through customer services (delivery@paisleyfreight.com). Again we apologise for the inconvenience this has caused. Regards Paisley Freight

“TERRIBLE SERVICE !!!! DO NOT USE THESE THIS COMPANY!! THEY ARE ARRIVED TO DELIVER MY PARCEL WITHOUT THE PARCEL DRIVERS WORDS "FORGOTTEN IT IN THE DEPOT!!!!! BAD SERVICE CONTACT CENTRE IS RUDE AND NOT WILLING TO HELP AVOID AT ALL COSTS”

Helpful Report

Hi Nadim, We appreciate you taking the time to review our services. As advised by our customer service team, your parcels were not delivered on time as your parcels were separated at the hub and our policy is to wait until all parcels are received at the local depot then they are delivered. We apologise if you found our team were not up to standard and we take this on board. Kind Regards Paisley Freight

“We have used Paisley Freight in the past to ship expensive bikes but this was the last time! We used a standard bike box to post a £1,000 bike. They collected it no problem. 3 days later and the bike still has not been posted and the tracking doesn't work. The next day we get an email to say we owe them another £25 or they won't deliver the bike! It's now 4 days after we already paid £49 for next day delivery and they want another £25. Turns out the box was 5cm too big! Paid £75 and they delivered 5 days late. Will never use this company again- total rip off. You have been warned!”

Helpful Report

Hi Terra, For items bigger than our stated dimensions (1.6m with the sum of the width and height not exceeding 1.2m) we are charged an excess which we then ask the customer to pay if they want to proceed with the booking. Until we receive payment for the excess we cannot continue to ship the product, hence why your bike was late to be delivered. Kind Regards Paisley Freight

“Would never use again! Damaged goods I paid them to transport and accepted no liability. Even took out insurance through then and they still refusing not to pay out. Joke of a company!”

Helpful Report

Hello, I am very sorry to hear your goods have been damaged on delivery. Our packing requirements are in place to ensure when complied with, the safe delivery of your parcel without damage. It is important to us that we resolve any issues our customers are having. If you wish to discuss your claim please call 0141 244 0148 or email delivery@paisleyfreight.co.uk. Kind Regards Paisley Freight

“If they don’t collect thru no fault of your own, you pay an extra £10? Shocking, will never use again”

Helpful Report

Hi Michael, Unfortunately, if the collection is failed, for example, nobody was in to hand over the goods, then it is our policy to charge for recollection. However, we do apologize for the inconvenience. Kind Regards Paisley Freight

“Never again ! Booked on 19th Oct for a courier to collect a small child’s trike ! Spoke to the advisors online to tell me how to package it and the measurements were fine ! Booked all online to have it collected fine ! Then no delivery !!! Contacted paisley to be informed it’s 19cm too big ! What !!! I now have a disabled little girls birthday Monday to which will now cost me £300 to purchase another one to get it ontime for her ! Disgusting service not a happy customer and would not use again !!!”

Helpful Report

Hello, We are sorry to hear your parcel was not delivered. As we work with a network of couriers we have to adhere to strict packaging, dimension and weight requirements. Our customer service team would have advised the parcel would be fine for delivery if measurements are within 1.6m (length), with the sum of the width and height not exceeding 1.2m. If the parcel exceeds these dimensions when at the depot then it cannot be sent. We are sorry for the inconvenience this has caused. We advise double checking the dimensions before shipping. Kind Regards Paisley Freight

“Very poor service. Charged me £9.99 for a missed collection when i was in all day waiting for them. Even tried telling me the tried to ring me but i didnt have any missed calls. Was unwilling to check with the driver if he was at the right house. Totally unwilling to help”

Helpful Report

Hi, We are sorry our driver missed you for the collection. We want to get to the bottom of any issue you are having. If you wish us to investigate this further please email us on delivery@paisleyfreight.com (including your reference number). Kind Regards Paisley Freight

“Worst courier ever, their drivers and warehouse staff will not take care of your parcels, even if you label goods as FRAGILE. Their "restricted items" and "send at your own risk" list is a page long. Basically almost anything you send with them will be a restricted item of some sort. They will not take ANY responsibility for the damage and will use their terms and conditions to get out of paying for any claims. Stay clear and use someone else if you want your goods to arrive in one piece.”

Helpful Report

Hi Sev, We apologise your parcel was damaged during delivery. Our packing requirements are in place to ensure, the safe delivery of your parcel but in this case, yours was unfortunately damaged. We safely deliver hundreds of parcels and therefore disappointed to hear about the damages. If you wish to discuss any problems you are having further please contact us directly at delivery@paisleyfreight.com or call 0141 244 0148. Kind Regards Paisley Freight


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

Paisley Freight Reviews