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Paisley Freight Reviews

3.9 Rating 381 Reviews

72 %

of reviewers recommend Paisley Freight

Company Reviews

3.9

Based on 381 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Paisley Freight:

Paisley Freight offers national and European delivery services for alloy wheels, tyres, bikes, car parts and pallets. We currently offer next working day delivery within the UK and express European delivery services.

We understand that the cost of delivery is important to all, from businesses to individuals. Therefore, we work with our network of couriers to provide low prices for a selection of services.

Visit Website

Phone:

0141 244 0148

Email:

delivery@paisleyfreight.com

Location:

2 Airlink Industrial EstateInchinnan Road
Paisley
PA3 2RS

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute Rubbish , Used their next day delivery service which was outsourced to APC Item collected on 07/03/2024 and advised it would be delivered on the 08/03/2024 it is not the 12/03/2024 and still no delivery , what a joke Look elsewhere if you want a reliable service.”

“I've used Paisley approx 10 times over recent years, but no more. + Delivery is fast - 24hrs via APC. - Customer Service is poor - Service offered is not fit for purpose Once before they tried to charge me for a missed collection, despite me being in all day. Thankfully refunded. This time, they charged an extra £20 for oversize package - despite having booked a push bike service, and shipped a push bike in a standard push bike box. Customer service not interested. Apparently the item was 'considerably too large for our network' - don't advertise a push bike service then! Needless to say, they've lost a customer. I won't be going back, or recommending.”

“Terrible! Do not use this service if you are in a hurry. Do not pay for next day delivery as it won’t arrive next day it’ll be more like a week despite being fairly close by. Totally useless bunch. I’m on day 4 this time and still waiting”

“This company smashed my Tailgate Window and broken all Corner's,when I asked them to compassion or fixing it. They are ignore me said we don’t have any responsibility. And the manager contact me with aggressive behaviour .”

“Complete lack of customer support and no means to receive compensation when they completely fail to deliver the service you paid for. My advice would be to literally use anyone else. 1 star because 0 isn't an option”

“Paid for next day delivery. Still undelivered a week later. Paid over £90 for a bike ro be delivered. Shambles service, if im paying almost £100 to get something delivered i expect it to be delivered without any drama First and last time using these vegetables”

“Horrible service! They give you an estimated time of arrival but instead arrive on site way before the time stated then leave! Afterwards it's your problem that they came before the time they've given you thereafter you need to rebook any pay because of their incompetence! The company which Paisley uses they aren't any better they just don't care!!!!!”

“Easy to use website & booking forms, collected and delivered promptly would definitely use again 👍🏻👍🏻”

“Absolutely excellent service. I booked delivery of my bike online at 3.15pm on Thursday, had the bike dropped at the depot in Scotland at 5.30pm. I didn't expect my bike to move from the depot until Friday as that's what was booked and be delivered to me in the East Midlands on Monday at earliest. My bike arrived today, Friday at 9.59am. That's about 12hrs delivery, fantastic. Fully recommend them, easy booking service on the website, I emailed them a question and got a reply back in minutes. Great price. Delivery driver was very polite and friendly”

“Worst company. Ever read there terms they charge over the odd for everything expect a £30 charge on top of all your deliveries”

“Absolutely appalling customer service. They mixed up 2 boxes and then refused to rectify their mistake with me then having to pay a further £90 to put things right. They deliberately have have no phone line’s so that you cannot speak to someone in person. Very rude and defiant email responses to the valid points I raised. Absolutely never again!!!”

“Booked online for collection of alloy wheels, delivered to my home address the next day, so the delivery service was brilliant. However, trying to speak to someone was a nightmare, so communication with these people isn't great if you have a problem, which is frustrating.”

“Shoddy and Very Poor Customer Service I eventually received a courier delivery of 4 auto wheels that I had arranged for Paisley to collect and deliver to me. Their system said it had been delivererd and signed for but they had not been delivered. Some 2.5 hrs later they were delivered and I complained that their systems were inaccurate and fraudulant showing delivery without my signature. Having complained to Carol at Paisley, they said it was an error on their system and would not consider my complaint as the items had been delivered. Pretty poor show and a complete lack of any customer care. The driver that evetually delivered said the previous driver had signed them as delivererd before passing them over to another driver !!! I'll let you make your mind up if these are the actions of a reputable courier company !!”

“I used bikedelivery.co.uk which apparently is just another name for paisleyfreight to ship my bike. They state that if the parcel is too large the driver would not pick it up. I measured the bicycle box (made for bicycles so you'd think the size would be adequate for BIKEdelivery...). Anyway, I measured the length to be 160cm, thei claimed it was 161cm (i.e. 1cm too long!) they charged me £20 for 1 cm... My guess is the box expanded due to moisture of mishandling, but whatever. Will never use again.”

“I paid for this courier (Paisley Freight) to collect car seats purchased on eBay (separately) and deliver to me. I paid online on 28th August and arranged collection for Weds 2nd September 2020. I was not provided with any tracking information and the courier never arrived. The sender waited in all day on the specified delivery day, and I was only informed that the seats were not arriving when I called up - so no one told me until after the collection window of 8am-6pm. The following day (Thurs 3rd September), same again. No arrival by 5pm, so when I got in touch they said collection can happen anywhere up til 6pm. Still no collection by 6pm, so I contacted them again, and was informed that the ‘truck broke down’ and collection was now delayed another day. 2 days late (Fri 4th September), the seats were eventually collected and the shipment did not have a pallet, even though I specified and paid this service. I also ordered a tail lift, and the senders son had to help carry the package to the lorry. The sender was very frustrated with me / the fact they had to stay in for 3 days, and the only updates when I contacted paisley freight was that the delivery was scheduled, then delayed again and again.. On Monday 7th September, I was told the seats were ‘out for delivery’. Due to work, I had to make last minute plans for my grandfather to receive the delivery. He waited all day and the seats were not delivered, I could not get in touch with Paisley Freight at this point. The next day , they informed me that the seats would be delivered around 45 minutes before they turned up (so it was lucky that someone was still in). As people generally have work and other things to do, the sender gave me a lot of grief for this, and it has also caused me a lot of inconvenience. For the duration of this order, I have had no tracking info at all (even through the link provided), and all my updates have been from me having to contact the company. This courier was not cheap at £97. The item value of £500 meant it could not be left outside without someone to receive it. It arrived a total of 5 days later than expected and I was told when I made the order. This was NOT the service that I payed for. To top it off, the box arrived damaged. Although the seats were ok (due to the senders careful packing), I don’t think the package was handled particularly well. As such, I summarised this and requested a full or partial refund for the lack for service, namely: extreme delays without sufficient update, taking up senders and receivers time, causing change to plans / waiting around for days, no pallet on collection. However, paisley freight refused.”

“Warning ⚠️ the most dishonest people ever ,they will sell a box knowing it won’t fit (scam)🤔 by then your committed so you add a bit of cardboard that’s fine everything covered and sealed, na next they steal £65 (scam) For oversized fee , ok well at least Soon you will have Your expensive ebike , how wrong was I the driver left the box on the floor and shot off. The bike was scraped, rear built in led light smashed completely and all the bits and bobs that’s needed to run the bike was nicked they were contained in a pannier secured with cable ties . If you remember at the start the box was not quiet big enough 🤔 Yep you have no case , even paying top dollar for insurance to them ( scam) can’t get to speak to a manager just a supervisor by the name Carol who has the most disrespectful manner my lose is£450 and no chance seeing that 🤬🤬”

“Don’t bother it’s a scam charge £20 for a box that don’t fit you bike ,but wait they will still your bike up and then charge you an extra £65 on top of the money you probably paid for insurance ( not worth the money just another scam because it will be void your claim due to The bike not fitting in the box in the first place ) and if anything goes missing still not covered fact , read the reviews don’t make the same mistake.”

“Honestly, pay a bit more and use another courier.”

Hello, We appreciate your frustrations. Our customer service advisors have been in touch since to discuss this further. We hope a satisfactory conclusion has been reached. Kind Regards Paisley Freight

“this company will wreck your Items in transit, dump it and run before you can check the damage....... then there office will deny any liability even when you have the proof. An immoral and unprofessional company.”

Hello, We appreciate you taking the time to review our services. We are working hard to ensure all customers receive the best service possible and we apologise for any issues you have had regarding Paisley Freight. We do hope this has now been resolved to your satisfaction. Kind Regards Paisley Freight

“Terrible service and customer service is slower than the courier! If you’re not going to turn up, it would be nice if you to advise your customers!”

Hello, We appreciate you taking the time to review our services. We are working hard to ensure all customers receive the best service possible and we apologise for any issues you have had regarding Paisley Freight. We do hope this has now been resolved to your satisfaction. Kind Regards Paisley Freight

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Paisley Freight is rated 3.9 based on 381 reviews