Paisley Freight Reviews

Name: Paisley Freight
Address: 2 Airlink Industrial EstateInchinnan Road, Paisley
Rating: 3.88

3.9 Rating 411 Reviews

72 %

of reviewers recommend Paisley Freight

Company Reviews

Metrics

Info

3.9

Based on 411 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Paisley Freight:

Paisley Freight offers national and European delivery services for alloy wheels, tyres, bikes, car parts and pallets. We currently offer next working day delivery within the UK and express European delivery services.

We understand that the cost of delivery is important to all, from businesses to individuals. Therefore, we work with our network of couriers to provide low prices for a selection of services.

Visit Website

Phone:

0141 244 0148

Email:

delivery@paisleyfreight.com

Location:

2 Airlink Industrial EstateInchinnan Road
Paisley
PA3 2RS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor service they blame APC then charge you extra for extra charges well APC don’t charge extra it’s paisley that con u out extra , don’t leave calling cards then say u have to pay extra charges because no one home so have to pay again for re delivery or return can’t phone them when problem all email poor service customer services joke just message going pay pay”

Helpful Report

“The worst company I have had the displeasure to work with for a long time. The lost my £1,200 bike in transit, don't answer their phone, email correspondence is sporadic. They have now offered me £100. But not yet paid it. Avoid at all costs!”

Helpful Report

“The worst courier company around ..would never use these again .absolutely useless”

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“We bought a new set of alloy wheels for our Audi, had them sprayed black, had new winter tyres fitted and arranged with this company to collect and deliver them. BIG mistake!!! They delivered 3 and denied the theft. £50 compensation is an absolute joke we’re left with 3 useless alloys and hugely out of pocket! Diabolical company stay well away!”

Helpful Report

“Worst customer service ever. Phonelines do not work, sent over 15 emails. Parcel was due to be collected on 17/12/21, Eventually collected 12 days late due to Paisley Freight’s own fault.”

Helpful Report

“Terrible Company. The wheels were well packaged with protection to the faces. by the time they arrived all of the packaging was removed and the wheels had been placed on their faces. All wheels needed refurbishment at a cost of £300. despite being very well packaged Paisley would not pay compensation as they were not in a box. I would not recommend this company.”

Helpful Report

“They lost my bike. No further tracking after collection. They don't answer the phone. Very poor customer service. Stronly advise against using”

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“Sent some diamond cut Alloy wheels from Liverpool to South end on sea. Wheels were pallet wrapped, but ble wrapped and in Alloy wheel boxes with alot of black tape. My buyer gets the wheels and 2 have been damaged, 1 very badly. Only described as being hit with an axe on the edge. Send a claim email with photos, inside packaging also and external. Fobbed off by them saying they wernt packaged correctly. DO NOT USE”

Helpful Report

“Appalling!”

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“Shocking service, booked a pick up on a Monday and by Wednesday still not done. Claimed they tried twice to pick up which is hogwash as there was somebody home everyday. I cancelled the booking and then only got a part refund! Also can't call them, what kind of company doesn't have a phoneline? Avoid this company and pay the extra for Parcelforce.”

Helpful Report

“What went wrong you ask ,easier asking what went rite ,total crooks firstly told bike box was to big ( only got told that when it was 100 odd miles away so had to pay extra £40only to be told ( the bikes in wales now from originally Fort William Scotland ) it’s only going as far as their depot and some one will have to collect it the guy I sold the bike had to make an hour round trip and luckily have a van to put bike in so I’ve paid for my bike to be delivered get charged extra for being so called over sized in the box ( which it wasn’t ) and my bike didn’t get delivered to the address which I paid for …advoid this shower of crooks at all cost and no Point taking out insurance as it’s worthless ..they won’t pay out under any circumstances”

Helpful Report

“Joke of a company. Can't get hold of them and the never collect on promised days! Still have uncollected parcels and haven't heard back from them for days”

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“Delivered a seat for me and totally wrecked it, they do not care one bit, did not want to know, AVOID !”

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“Lost my goods. No customer service. Total loss. Just don't care.”

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“Collected item late , bad attitude when you call spoke to a couple of women there that both have an issue with helping out customers and talk to you like your some sort of criminal , will never waste my money with these again,”

Helpful Report

“Really appalling service. My husband used Paisley Freight to have a bike delivered. The bike was 2 days late & turned up in a damaged state, even a foot print on the box! My husband couldn't go on his planned trip, as the bike was so delayed and when a complaint was opened up, he was told the case was closed and that was final! He even had insurance. We have never witnessed such disgraceful customer service and disregard for people's things. Never, ever would we use this company again.”

Helpful Report

“Booked for collection and delivery of 4 alloy wheels. Didn't collect the wheels when they said they would, instead leaving me to call them everyday to which they "guaranteed" it would be collected the next day. Recheduled delivery every day for one and a half weeks and finally received them 2 weeks late. Very poor and unhelpful customer service, don't give them your money.”

Helpful Report

“Did not get email on collection time and when item was collected I had a email to say I had to pay a extra £40 or would not be delivered. I wouldn’t of minded if I had to pay a extra £10 / £15 but felt ripped of”

Helpful Report

“Shoddy and Very Poor Customer Service I eventually received a courier delivery of 4 auto wheels that I had arranged for Paisley to collect and deliver to me. Their system said it had been delivererd and signed for but they had not been delivered. Some 2.5 hrs later they were delivered and I complained that their systems were inaccurate and fraudulant showing delivery without my signature. Having complained to Carol at Paisley, they said it was an error on their system and would not consider my complaint as the items had been delivered. Pretty poor show and a complete lack of any customer care. The driver that evetually delivered said the previous driver had signed them as delivererd before passing them over to another driver !!! I'll let you make your mind up if these are the actions of a reputable courier company !!”

Helpful Report

“Simply didn't turn up on the day organised. Customer stayed at home all day. No communication from Paisley freight to either party. No refund, or compensation. Very poor”

Helpful Report

Paisley Freight is rated 3.9 based on 411 reviews