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Paisley Freight Reviews

3.9 Rating 381 Reviews

72 %

of reviewers recommend Paisley Freight

Company Reviews

3.9

Based on 381 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Paisley Freight:

Paisley Freight offers national and European delivery services for alloy wheels, tyres, bikes, car parts and pallets. We currently offer next working day delivery within the UK and express European delivery services.

We understand that the cost of delivery is important to all, from businesses to individuals. Therefore, we work with our network of couriers to provide low prices for a selection of services.

Visit Website

Phone:

0141 244 0148

Email:

delivery@paisleyfreight.com

Location:

2 Airlink Industrial EstateInchinnan Road
Paisley
PA3 2RS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible! Do not use this service if you are in a hurry. Do not pay for next day delivery as it won’t arrive next day it’ll be more like a week despite being fairly close by. Totally useless bunch. I’m on day 4 this time and still waiting”

“Paid for next day delivery. Still undelivered a week later. Paid over £90 for a bike ro be delivered. Shambles service, if im paying almost £100 to get something delivered i expect it to be delivered without any drama First and last time using these vegetables”

“For the past three times parsley freight did not make next day delivery despite saying the chance of next day delivery is 98.7% as the website claimed. For it to happen three times in a roll the chance is 0.2% in real life.”

“Horrible service! They give you an estimated time of arrival but instead arrive on site way before the time stated then leave! Afterwards it's your problem that they came before the time they've given you thereafter you need to rebook any pay because of their incompetence! The company which Paisley uses they aren't any better they just don't care!!!!!”

“Absolute Rubbish , Used their next day delivery service which was outsourced to APC Item collected on 07/03/2024 and advised it would be delivered on the 08/03/2024 it is not the 12/03/2024 and still no delivery , what a joke Look elsewhere if you want a reliable service.”

“This company smashed my Tailgate Window and broken all Corner's,when I asked them to compassion or fixing it. They are ignore me said we don’t have any responsibility. And the manager contact me with aggressive behaviour .”

“I've used Paisley approx 10 times over recent years, but no more. + Delivery is fast - 24hrs via APC. - Customer Service is poor - Service offered is not fit for purpose Once before they tried to charge me for a missed collection, despite me being in all day. Thankfully refunded. This time, they charged an extra £20 for oversize package - despite having booked a push bike service, and shipped a push bike in a standard push bike box. Customer service not interested. Apparently the item was 'considerably too large for our network' - don't advertise a push bike service then! Needless to say, they've lost a customer. I won't be going back, or recommending.”

“Complete lack of customer support and no means to receive compensation when they completely fail to deliver the service you paid for. My advice would be to literally use anyone else. 1 star because 0 isn't an option”

“Worst company. Ever read there terms they charge over the odd for everything expect a £30 charge on top of all your deliveries”

“terrible customer service out source delivery's so you cant take it up with courier direct and they don't care lost my item told not there problem”

“Absolutely appalling customer service. They mixed up 2 boxes and then refused to rectify their mistake with me then having to pay a further £90 to put things right. They deliberately have have no phone line’s so that you cannot speak to someone in person. Very rude and defiant email responses to the valid points I raised. Absolutely never again!!!”

“Outsource collection to a local firm, who arrives, looks at a closed door and leaves with no attempt to contact the shipper. Paisley Freight then want to charge you £10 for arranging a new collection! Extremely poor and their customer service after boiled down to "tough".”

“I waited in all day for a failed pick up and then had to pay an extra £9.99 to arrange another day. You try and phone to find out what is going on but they don't do calls so you mail and then they come back uninterested with a belligerent 'you pay' before pick up.”

“AVOID AT ALL COSTS Or prepare to pay the "extra" charges they request before they will actually deliver your parcel.”

“Disgrace of a company please check online to see what a sham of a Company this is damaged returned wheels and despite supplying enough images of external damaged packaging and wheel and quotes and email of seller stating damage refused to pay out due to not keeping a single insert that went inside box .. also think very cocky in responses”

“DISGUSTING & DISHONEST, take payment for delivery’s they know are not available and can’t furfil !”

“Absolute scam. They apply fake holds and then charge you extra to release. Avoid and check Facebook I’m not the only one to be scammed by these. Stay clear. They only use APC anyway so go direct.”

“Absolute rip off, I was charged an extra £30 for not correctly wrapping the wheels but they were wrapped in bubble wrap and boxed. I appealed the issue with Paisley but they were not interested. It's basically the scam of giving you a cheap price and then charging you double for a bogus reason which you can do nothing about because they already have your item. I'll definitely go elsewhere in future. Very very poor customer service.”

“Hopeless service . They just keep posting messages on my phone saying they were there but could nt deliver it. There is a A4 sign on the front door ,with clear directions . Perhaps the driver is colour blind and cannot read. Then i have sent messages to their office , but they don t reply either. Perhaps all paisley staff can t read !!! Or fon t want to. Do not use this freight service absolutely attrocious.”

“HORRIBLE COMPANY. THEY DAMAGED MY ALLOY WHEELS AND REFUSED TO PAY FOR DAMAGE. BEWARE OF USING THIS COMPANY. YOU WILL REGRET IT. THEY NEVER ANSWER THE PHONE AND CLAIM ITS DUE TO COVID. I WILL NOW BE TAKING LEGAL ACTION AGAINST THESE FRAUDS.”

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Paisley Freight is rated 3.9 based on 381 reviews