Paisley Freight Reviews

Name: Paisley Freight
Address: 2 Airlink Industrial EstateInchinnan Road, Paisley
Rating: 3.88

3.9 Rating 411 Reviews

72 %

of reviewers recommend Paisley Freight

Company Reviews

Metrics

Info

3.9

Based on 411 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Paisley Freight:

Paisley Freight offers national and European delivery services for alloy wheels, tyres, bikes, car parts and pallets. We currently offer next working day delivery within the UK and express European delivery services.

We understand that the cost of delivery is important to all, from businesses to individuals. Therefore, we work with our network of couriers to provide low prices for a selection of services.

Visit Website

Phone:

0141 244 0148

Email:

delivery@paisleyfreight.com

Location:

2 Airlink Industrial EstateInchinnan Road
Paisley
PA3 2RS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wish I could give no stars but one appears to be minimum. Rude and unhelpful staff when there was an issue with one of my 4 parcels. Apparently the last one breached their packaging guidelines but the other 3 were fine?! Refused to give me details of complaint procedure after asking 3 times and said they would no longer take any bookings from me! Don’t worry, wouldn’t dream of using such a shambolic company again. Appears the previous reviews are along the same lines…”

Helpful Report

“Worst parcel company I have ever used, I will not be a returning customer. Poor customer service, generally rude and unhelpful. Unless use of the specific packaging they sell they will hit you with additional charges. Poor tracking, only estimated collection times then don't adhere to these. Generally poor service.”

Helpful Report

“KNOW YOUR PACKAGE SIZE. Ensure you know the exact size of the box you are shipping and know that if it is 1cm oversize, Paisley Freight will sting you with an oversize charge. I'm sure the response will be "we told you about this during booking" but surely 1cm on 160cm is acceptable? Clearly not. I won't be disturbing Paisley with my business in future, not considering how unreasonable my experience was.”

Helpful Report

“Absolutely disgusting service,and they don’t care”

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“Sorry to say driver failed to pick up the wheels the first time he had the phone number of the person ho was sending the wheels to me had to pay £9.99 for new collection day was so hard to try and speak to them no phone number to call them”

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“Avoid !!!! They getting you with cheap price than refusing collection ( means you losing your money and no parcel!!! ) Joke!!!”

Helpful Report

“Awful service. Bike damaged beyond repair - photos I shared showed how badly package was handled by the courier - got nowhere with them. Avoid.”

Helpful Report

“I would give no stars if I could. This is THE worst delivery service ever! Booked a bike which didn’t state box size so got extra charged for that at 20% extra. Poor tracking information. Failed first collection where driver didn’t see garage open with parcel in and didn’t knock on door. Tried to charge me for that. Was supposed to be next day but they took 2 extra days. When they delivered the parcel they left box flat on its side. The second driver had such a poor attitude and was rude. AVOID!!!”

Helpful Report

“I bought a bike on eBay. Box, delivery and liability cover purchased from Paisley. The bike box was left on my drive with no signature by APC. Box damaged and bike ruined inside despite foam and bubble wrap. Very rough treatment. Paisley then declined the claim as they said no evidence of bubble wrap. PLEASE AVOID.”

Helpful Report

“Terrible! Do not use this service if you are in a hurry. Do not pay for next day delivery as it won’t arrive next day it’ll be more like a week despite being fairly close by. Totally useless bunch. I’m on day 4 this time and still waiting”

Helpful Report

“Paid for next day delivery. Still undelivered a week later. Paid over £90 for a bike ro be delivered. Shambles service, if im paying almost £100 to get something delivered i expect it to be delivered without any drama First and last time using these vegetables”

Helpful Report

“For the past three times parsley freight did not make next day delivery despite saying the chance of next day delivery is 98.7% as the website claimed. For it to happen three times in a roll the chance is 0.2% in real life.”

Helpful Report

“Horrible service! They give you an estimated time of arrival but instead arrive on site way before the time stated then leave! Afterwards it's your problem that they came before the time they've given you thereafter you need to rebook any pay because of their incompetence! The company which Paisley uses they aren't any better they just don't care!!!!!”

Helpful Report

“Absolute Rubbish , Used their next day delivery service which was outsourced to APC Item collected on 07/03/2024 and advised it would be delivered on the 08/03/2024 it is not the 12/03/2024 and still no delivery , what a joke Look elsewhere if you want a reliable service.”

Helpful Report

“This company smashed my Tailgate Window and broken all Corner's,when I asked them to compassion or fixing it. They are ignore me said we don’t have any responsibility. And the manager contact me with aggressive behaviour .”

Helpful Report

“I've used Paisley approx 10 times over recent years, but no more. + Delivery is fast - 24hrs via APC. - Customer Service is poor - Service offered is not fit for purpose Once before they tried to charge me for a missed collection, despite me being in all day. Thankfully refunded. This time, they charged an extra £20 for oversize package - despite having booked a push bike service, and shipped a push bike in a standard push bike box. Customer service not interested. Apparently the item was 'considerably too large for our network' - don't advertise a push bike service then! Needless to say, they've lost a customer. I won't be going back, or recommending.”

Helpful Report

“Complete lack of customer support and no means to receive compensation when they completely fail to deliver the service you paid for. My advice would be to literally use anyone else. 1 star because 0 isn't an option”

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“Worst company. Ever read there terms they charge over the odd for everything expect a £30 charge on top of all your deliveries”

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“terrible customer service out source delivery's so you cant take it up with courier direct and they don't care lost my item told not there problem”

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“Absolutely appalling customer service. They mixed up 2 boxes and then refused to rectify their mistake with me then having to pay a further £90 to put things right. They deliberately have have no phone line’s so that you cannot speak to someone in person. Very rude and defiant email responses to the valid points I raised. Absolutely never again!!!”

Helpful Report

Paisley Freight is rated 3.9 based on 411 reviews