Paisley Freight Reviews

Name: Paisley Freight
Address: 2 Airlink Industrial EstateInchinnan Road, Paisley
Rating: 3.88

3.9 Rating 411 Reviews

72 %

of reviewers recommend Paisley Freight

Company Reviews

Metrics

Info

3.9

Based on 411 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Paisley Freight:

Paisley Freight offers national and European delivery services for alloy wheels, tyres, bikes, car parts and pallets. We currently offer next working day delivery within the UK and express European delivery services.

We understand that the cost of delivery is important to all, from businesses to individuals. Therefore, we work with our network of couriers to provide low prices for a selection of services.

Visit Website

Phone:

0141 244 0148

Email:

delivery@paisleyfreight.com

Location:

2 Airlink Industrial EstateInchinnan Road
Paisley
PA3 2RS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Outstanding service yet again! I have used Paisley Freight six times and have always found them to be professional and on time. Keep up the 1st class service **********”

Helpful Report

“Wish I could give no stars but one appears to be minimum. Rude and unhelpful staff when there was an issue with one of my 4 parcels. Apparently the last one breached their packaging guidelines but the other 3 were fine?! Refused to give me details of complaint procedure after asking 3 times and said they would no longer take any bookings from me! Don’t worry, wouldn’t dream of using such a shambolic company again. Appears the previous reviews are along the same lines…”

Helpful Report

“Worst parcel company I have ever used, I will not be a returning customer. Poor customer service, generally rude and unhelpful. Unless use of the specific packaging they sell they will hit you with additional charges. Poor tracking, only estimated collection times then don't adhere to these. Generally poor service.”

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“KNOW YOUR PACKAGE SIZE. Ensure you know the exact size of the box you are shipping and know that if it is 1cm oversize, Paisley Freight will sting you with an oversize charge. I'm sure the response will be "we told you about this during booking" but surely 1cm on 160cm is acceptable? Clearly not. I won't be disturbing Paisley with my business in future, not considering how unreasonable my experience was.”

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“Absolutely disgusting service,and they don’t care”

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“Sorry to say driver failed to pick up the wheels the first time he had the phone number of the person ho was sending the wheels to me had to pay £9.99 for new collection day was so hard to try and speak to them no phone number to call them”

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“Ive used Paisley Freight a few times for alloy wheels etc and lve always been very impressed. All l would say is maybe notifications by text to say collected etc.”

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“First time I've used Paisley Freight and APC, straightforward and easily booked. Two hour collection window offered and successfully collected then delivered with 24 hours. Would highly recommend.”

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“Picked up at time advised. Kept me informed each stage of journey. Delivery was quick 25 hours after collecting Very good service”

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“Great service would recommend 5star service 👍”

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“Amazing service from start to finish, Bike box was dropped off on Thursday and collected yesterday and I recieved my bike today. Cant believe it can from midlands to scotland that quick thanks guys”

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“Avoid !!!! They getting you with cheap price than refusing collection ( means you losing your money and no parcel!!! ) Joke!!!”

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“Easy to use to send a heavy parcel, having it picked up. A lot cheaper than other courier firms. Delivery was within 24 hrs of collection.”

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“Great. On time and great price .”

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“Fantastic service at Very reasonable price - will definitely use again - 5 star”

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“A fantastic service: picked up yesterday, delivered from Scotland to East Sussex today, and all at an amazing price. I can't recommend Paisley Freight highly enough.”

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“First time I have used this company,very impressed Would use them again”

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“Great service 1st time used would use again great service a++++++”

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“Awful service. Bike damaged beyond repair - photos I shared showed how badly package was handled by the courier - got nowhere with them. Avoid.”

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“Additional charges for taping together two tyres. Hidden in the packaging guide it said they should be separate. The driver collecting did not say anything and I got a £25 extra charge. Other couriers have tyres in pairs”

Helpful Report

Paisley Freight is rated 3.9 based on 411 reviews