Paisley Freight Reviews - Read 188 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Paisley Freight:

Paisley Freight offers national and European delivery services for alloy wheels, tyres, bikes, car parts and pallets. We currently offer next working day delivery within the UK and express European delivery services.

We understand that the cost of delivery is important to all, from businesses to individuals. Therefore, we work with our network of couriers to provide low prices for a selection of services.

Visit Website

Phone:

0141 244 0148

Email:

delivery@paisleyfreight.com

Location:

2 Airlink Industrial EstateInchinnan Road

Write Your review

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have posted several bicycles with Paisley freight in recent years and just sent a large package with some delicate contents from Scotland to England, which arrived intact and within 24 hours, as always. They have been 100% reliable, from collection to delivery, and there has never been any damage. A very good value door to door service.”

Hello,

Thank you for taking the time to share your experience with us.

We hope to deal with you again in the near future.

Thank you,
Paisley Freight

Hello,

Thank you for taking the time to share your experience using Paisley Freight. We work hard to ensure the quick and safe delivery of your parcels.
We hope you think of us next time you have a requirement!

Kind Regards,
Paisley Freight

“Fantastic service once again would recommend to anyone thanks”

“Package delivered on time,very pleasant delivery driver,would use your service again.”

“Very fast service”

“Top Quality service, Am very impressed with the speed of the delivery of the bicycle I sent, You will now get all my bicycle deliveries as you are the specialist in bicycle deliveries, thank you very much, from Pukker Bikes”

“AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID”

“Very helpful on phone and very efficient transport links.
Good information. Shipped bicycle”

“Outstanding service!
Never heard of these guys before, asked an eBay seller about arranging 4x17" wheels delivery as was listed collect only. Was advised to use Paisley and the seller (a garage) assured me they were great.
I'd had wheels collected and delivered to me previously via courier and was charged £26 per wheel. Paisley website was clear and upfront with published prices, the 4 wheels collected from Midlands and delivered to me in South East for £36 all in - almost to good to be true!
I booked just before 2 PM on 15th Sept.
Collection was offered for next day 16th Sept so took that option.
Delivered to my door 10 AM 17th Sept.
Couldn't be happier and would recommend to anyone! Next day delivery for an amazing price!”

“One of the most dishonest companies I have ever used. Say they have tried to collect to get you to pay rebooking fee. Proved they had not attempted collection as had CCTV footage still keep on lying. Would not use again scammers.”

“Absolutley disgusting behaviour from this company, my son ordered a spoiler for his new car he insured the part and paid extra for the privilege of making sure it arrived in perfect order, but it didnt! after daily calls to the company to see why it never arrived, they admitted they had lost it (it is the width of a car) for him to call again after the weekend and more excuses finally they found it, when it arrived box ripped open, all scratched and bolts missing, the driver marked it as damaged, so my son calls to say he needs it respaying as its all damaged they say "oh sorry its not covered!!!" so my question is why would you take my sons hard earnt money to insure something you dont insure then refuse to give him the money for even the insurance back? Let alone the money its costing to repair and order new bolts, and the cancelation of the fitter. we have no option but to take this to trading stands! be warned dont let this happen to you, use a reputable company!”

“I paid for this courier (Paisley Freight) to collect car seats purchased on eBay (separately) and deliver to me. I paid online on 28th August and arranged collection for Weds 2nd September 2020.
I was not provided with any tracking information and the courier never arrived. The sender waited in all day on the specified delivery day, and I was only informed that the seats were not arriving when I called up - so no one told me until after the collection window of 8am-6pm. The following day (Thurs 3rd September), same again. No arrival by 5pm, so when I got in touch they said collection can happen anywhere up til 6pm. Still no collection by 6pm, so I contacted them again, and was informed that the ‘truck broke down’ and collection was now delayed another day. 2 days late (Fri 4th September), the seats were eventually collected and the shipment did not have a pallet, even though I specified and paid this service. I also ordered a tail lift, and the senders son had to help carry the package to the lorry. The sender was very frustrated with me / the fact they had to stay in for 3 days, and the only updates when I contacted paisley freight was that the delivery was scheduled, then delayed again and again..

On Monday 7th September, I was told the seats were ‘out for delivery’. Due to work, I had to make last minute plans for my grandfather to receive the delivery. He waited all day and the seats were not delivered, I could not get in touch with Paisley Freight at this point. The next day , they informed me that the seats would be delivered around 45 minutes before they turned up (so it was lucky that someone was still in).
As people generally have work and other things to do, the sender gave me a lot of grief for this, and it has also caused me a lot of inconvenience. For the duration of this order, I have had no tracking info at all (even through the link provided), and all my updates have been from me having to contact the company. This courier was not cheap at £97. The item value of £500 meant it could not be left outside without someone to receive it. It arrived a total of 5 days later than expected and I was told when I made the order. This was NOT the service that I payed for.

To top it off, the box arrived damaged. Although the seats were ok (due to the senders careful packing), I don’t think the package was handled particularly well.
As such, I summarised this and requested a full or partial refund for the lack for service, namely: extreme delays without sufficient update, taking up senders and receivers time, causing change to plans / waiting around for days, no pallet on collection. However, paisley freight refused.”

“Used plenty of times allways a good service, cheers 👌👌👍👍”

“If you want your stuff damaged in transit by a company who will deny liability use these clowns! Otherwise AVOID”

“Firstly - the price. Super cheap.
Secondly the booking process - very easy to book and pay for.
Thirdly - my 4 individually boxed alloy wheels were delivered within 24 hours! I was expecting 2-3 days.

Fantastic service and i will use this service again.

Highly recommended- 5 ⭐️”

“Paisley freight
3rd time I've used them
Great service
Super fast
Very helpful
Great value
Andy”

“no nonsense , fast very cheap , totally efficient , never failed to get there the next day , well impressed ,”

“First time useing ,wheels picked up monday 8.30 delivered next day no issues”

“Scammers keep well away, they will rip you off , the drivers don’t care, will smash whatever your sending, and take whatever they want ,absolutely disgusting and dishonest.”

“No option for no stars , if you want you bike. Damaged or nicked you come to the right place, and get get scammed at every stage, no customer service at all very rude, by the time you need them it’s too late 😡”

“Great service arrived spot on time as promised great job all

Many Thanks
Paul”

Paisley Freight is rated 4.04 based on 188 reviews