Paisley Freight Reviews

Name: Paisley Freight
Address: 2 Airlink Industrial EstateInchinnan Road, Paisley
Rating: 3.88

3.9 Rating 411 Reviews

72 %

of reviewers recommend Paisley Freight

Company Reviews

Metrics

Info

3.9

Based on 411 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Paisley Freight:

Paisley Freight offers national and European delivery services for alloy wheels, tyres, bikes, car parts and pallets. We currently offer next working day delivery within the UK and express European delivery services.

We understand that the cost of delivery is important to all, from businesses to individuals. Therefore, we work with our network of couriers to provide low prices for a selection of services.

Visit Website

Phone:

0141 244 0148

Email:

delivery@paisleyfreight.com

Location:

2 Airlink Industrial EstateInchinnan Road
Paisley
PA3 2RS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Outsource collection to a local firm, who arrives, looks at a closed door and leaves with no attempt to contact the shipper. Paisley Freight then want to charge you £10 for arranging a new collection! Extremely poor and their customer service after boiled down to "tough".”

Helpful Report

“I waited in all day for a failed pick up and then had to pay an extra £9.99 to arrange another day. You try and phone to find out what is going on but they don't do calls so you mail and then they come back uninterested with a belligerent 'you pay' before pick up.”

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“AVOID AT ALL COSTS Or prepare to pay the "extra" charges they request before they will actually deliver your parcel.”

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“Disgrace of a company please check online to see what a sham of a Company this is damaged returned wheels and despite supplying enough images of external damaged packaging and wheel and quotes and email of seller stating damage refused to pay out due to not keeping a single insert that went inside box .. also think very cocky in responses”

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“DISGUSTING & DISHONEST, take payment for delivery’s they know are not available and can’t furfil !”

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“Absolute scam. They apply fake holds and then charge you extra to release. Avoid and check Facebook I’m not the only one to be scammed by these. Stay clear. They only use APC anyway so go direct.”

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“Absolute rip off, I was charged an extra £30 for not correctly wrapping the wheels but they were wrapped in bubble wrap and boxed. I appealed the issue with Paisley but they were not interested. It's basically the scam of giving you a cheap price and then charging you double for a bogus reason which you can do nothing about because they already have your item. I'll definitely go elsewhere in future. Very very poor customer service.”

Helpful Report

“Hopeless service . They just keep posting messages on my phone saying they were there but could nt deliver it. There is a A4 sign on the front door ,with clear directions . Perhaps the driver is colour blind and cannot read. Then i have sent messages to their office , but they don t reply either. Perhaps all paisley staff can t read !!! Or fon t want to. Do not use this freight service absolutely attrocious.”

Helpful Report

“HORRIBLE COMPANY. THEY DAMAGED MY ALLOY WHEELS AND REFUSED TO PAY FOR DAMAGE. BEWARE OF USING THIS COMPANY. YOU WILL REGRET IT. THEY NEVER ANSWER THE PHONE AND CLAIM ITS DUE TO COVID. I WILL NOW BE TAKING LEGAL ACTION AGAINST THESE FRAUDS.”

Helpful Report

“Didn’t collect when booked! Waited in for collection - didn’t even notify me that my parcel wasn’t been collected”

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“Avoid. Failed to deliver my parcel despite claiming to do so. No customer service . Not fit to operate”

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“Rubbish company very bad customer service took 2 weeks to deliver my parcel to sender and I paid for next working day wold not use again and would NOT recommend would not give me a refund”

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“Have used Paisley Freight a few times in the past with no issues. This most recent occasion they missed the collection date but I gave them the benefit of the doubt as it was after a Bank Holiday so contacted customer services rearrange collection for another day. This collection was missed AGAIN, so I contacted CS again to complain and ask for an explanation, their response was 'We apologise for the inconvenience caused, however, we do advise delays are likely prior to booking.' Shocking customer service with no real resolution offered and no attempt to restore my faith in the company. Will not be using them again due to this poor experience.”

Helpful Report

“I have waited in since 8am this morning with the front door open with the good weather and a dog that rushes to the front door barking when someone even walks past the end of the drive. At just past 5pm I received a message from Paisley Freight alleging a missed collection because no-one was home. No mention of time when the alleged missed pick up happened. It is impossible for their driver to have come to the house I not know about it. The parcel is large and in the hallway and today has been in full view of anyone coming to the house. When delivering the same parcel, Paisley texted the day before to advise / remind me of the delivery, but I received no such communication for the pick up suggesting to me, being a Friday, and the other end of the country from where the driver will be returning tonight, there was, in fact, never any intention to pick up today.”

Helpful Report

“I would give Paisley Frieght zero stars if I could but unfortunately this is not an option here. I booked a collection for a set of van wheels but the driver missed them completely despite being given precise instructions as to their location. Paisley refused to return to the address saying "We do not recommend leaving goods safe, the service you paid for is to hand the goods to the driver." They wanted to charge an additional fee to arrange another collection. This feels very much like a ploy to maximise revenues to me. Also, the company's phones are all out of action and the only method of contact is by email. Questions posed by email are missed and the responses you do receive are rude and curt. I have asked repeatedly for a call back but nobody in the company seemingly has a telephone (personal or otherwise). I would never entrust Paisley again and I would encourage everyone to use a different company. Truly terrible customer service.”

Helpful Report

“If I could leave minus stars, I would. A month later and still no delivery... Attempted delivery but no 'attempted delivery card left' the tracking on their website doesn't make sense so I had no idea the status of the bike. Customer service rude and unhelpful - after assuring my bike would be delivered on a certain day (I stayed home to wait) when I chased for an update I was met with a rude response telling me it would be a different day and that they were actually doing me a favour... (me, a paying customer who still doesn't have the bike a month later...) Fingers crossed it will one day arrive ...”

Helpful Report

“If you value your property don't use *Paisley Freight* they damaged 4x 17" alloys and the so-called insurance is a load of rubbish! It took paisley freight 9 days to come up with an excuse not to pay anything with a picture of an item (Black bag) and doesn't even look like 4x alloys in someone's doorway to refuse any contribution to damage they had done disgusting services!.”

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“Shocking service, never showed up to collect parcel, no response from office, they’ve even disabled their phone number so you can’t ring anyone. Beyond useless”

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“Car door must have been thrown on to the van and thrown off the van without stopping door is now scrap. Ohh yeah most items are not covered for damages. Useless company I can't even replace my item due to it being rare.”

Helpful Report

“WHAT A DISGRACEFUL COMPANY….. DO NOT USE Absolute the worst customer service ever, 16 emails and they still didn’t provide a service. They wouldn’t pick up the phone to speak to me, gave the wrong day to uplift my goods ,never turned up, eventually another courier arrived x3 days later with no paperwork but took the items for us, he never heard of Paisley Freight was collecting on behalf of DPD. Emailed PF to say that there was a driver at my door to collect and was this genuine, they wrote back and was told to tell the driver to “go away” Paisley Freight kept hiding behind GDPR but were happy to take my details including address etc etc, basically just abusing the Data Protection Regs to suit their own garbage service. Sub contracted the delivery, then sub contracted again no wonder their service levels were hopeless, they just didn’t get the concept of Customer Service. NO FEEDBACK ON DELIVERY….NOTHING….AND THEY WERE NOT THE CHEAPEST EITHER.”

Helpful Report

Paisley Freight is rated 3.9 based on 411 reviews