AVOID AT ALL COSTS !!!!! I and my company had used this service many times without an issue until there was , I sent my own carbon fibre mountain bike with them and it was damaged in transit . You could clearly see where the bike specific transit box had been damaged , I had taken many pics when I packed it , the frame and all parts were individually wrapped in bubble wrap before boxing and they dismissed my fully insured claim because they claimed I hadnt packed it well enough . This was an outrageous lie but I had no recourse . I have no doubt this was there default position , AVOID AT ALL COSTS .. £1800 out of pocket disgusting all these ever do is reply with a generic message which is as empty as pointless as there insurance