What went wrong you ask ,easier asking what went rite ,total crooks firstly told bike box was to big ( only got told that when it was 100 odd miles away so had to pay extra £40only to be told ( the bikes in wales now from originally Fort William Scotland ) it’s only going as far as their depot and some one will have to collect it the guy I sold the bike had to make an hour round trip and luckily have a van to put bike in so I’ve paid for my bike to be delivered get charged extra for being so called over sized in the box ( which it wasn’t ) and my bike didn’t get delivered to the address which I paid for …advoid this shower of crooks at all cost and no Point taking out insurance as it’s worthless ..they won’t pay out under any circumstances