Pact Coffee Reviews

Name: Pact Coffee
Address: The Biscuit Factory - A.403100 Drummond Road, London
Rating: 4.72

4.7 Rating 2,149 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

Metrics

Info

4.7

Based on 2,149 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

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Pact Coffee 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Seriously? I had to cancel subscription because I never received any coffee, even after reviewing shipping information with your customer service. Now you are asking me to review this...so there it is, "very poor".”

Helpful Report

Posted 6 years ago

Hi Andrea, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you were still sent a review request after you had cancelled. We're looking into this right away in case this was a tech error as we wouldn't have wanted to bother you with any further emails. We are again very sorry for the trouble you had with your first delivery when you contacted us - just to let you know we are always happy to send out replacements free of charge if you have encountered an issue. But if you would like to contact us to discuss this further please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 6 years ago

“Sorry but I didn't really enjoy the coffee I was sent. It didnt suit my tastes”

Helpful Report

Posted 6 years ago

Hi Katrina, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you didn't enjoy the coffee you received in your first order - we hope to always be able to send you a delicious coffee but we do have quite the range, so we hope we can help to recommend something better for next time? We’ll be reaching out shortly to get this resolved for you, but if you would like to contact us sooner please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 6 years ago

“Tried to order with a promo code twice but the website doesn’t work.”

Helpful Report

Posted 6 years ago

Hi, thank you for leaving a review although we’re sorry to hear you've had trouble with using one of our offer codes! Please do contact us by emailing ahoy@pactcoffee.com or you can call us on 0203 095 3975 where we can put things right and make sure you don't miss out!

Posted 6 years ago

“I didn't receive my coffee purchased in house as promised. But I was charged already”

Helpful Report

Posted 7 years ago

Hi Gustavo, we're really sorry to hear this! We want you to receive your order every time so let's put this right. We'll be in touch soon to sort this out.

Posted 7 years ago

“Tried to claim my coffee gift from Pact that my son treated me to at Christmas. You are saying it is invalid?”

Helpful Report

Posted 7 years ago

Hi Frank, we're sorry to hear about this - please send us a message at ahoy@pactcoffee.com so that we can help you to claim your gift and get started with Pact!

Posted 7 years ago

Pact Coffee is rated 4.7 based on 2,149 reviews