Pact Coffee Reviews

Name: Pact Coffee
Address: The Biscuit Factory - A.403100 Drummond Road, London
Rating: 4.72

4.7 Rating 2,151 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

Metrics

Info

4.7

Based on 2,151 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

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Pact Coffee 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing company lovely coffee. Very impressed with quality of the service.”

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Posted 7 years ago

“Great coffee, great customer service, highly recommended”

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Posted 7 years ago

“Love love love!!! By far my favourite coffee! Had to up my subscription from 1 to 2 bags a month and it’s still not enough 🤣”

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Posted 7 years ago

“Lovely coffee and very convenient!”

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Posted 7 years ago

“Great service and a lovely selection of interesting coffees from around the world !”

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Posted 7 years ago

“Aside from one damaged bag, everything has been perfect and reasonably priced, love the option of bringing forward the delivery or shopping, all at the press of a button Tasty coffee, no over roasting :-)”

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Posted 7 years ago

“Great service”

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Posted 7 years ago

“Amazing selections of coffee, particularly the micro lots, and second to none customer service. I was away on an extended holiday and had no problem whatsoever pausing my plan. Great!”

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Posted 7 years ago

“Great quality coffee, always freshly roasted and consistent. I’ve tried other companies and they’re never as good. Good range of prices and extras and nice freebie when i joined. Haven’t hiked prices for loyal customers either.”

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Posted 7 years ago

“The perfect way to receive coffee. I love the flexibility available and the ease of ‘skipping’ if I’m not ready for the next delivery keeps my coffee fresh - this is one of the best features IMO. Love Pact!”

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Posted 7 years ago

“Good variation of tasty coffees with reliable delivery.”

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Posted 7 years ago

“Really great service. I like having the reminder to see if I want my coffee earlier or to postpone. Excellent coffee.”

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Posted 7 years ago

“I cannot praise Pact Coffee highly enough. I no longer buy coffee from supermarkets or coffee shops! The V60 dripper is easy to use, and I have great tasting coffee on hand whenever I want it. Shipping is fast, coffee is varied and great tasting. Pact keep up the excellent work!!”

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Posted 7 years ago

“Great service and easy to use. It's really easy to customise your order to make sure you're getting what you want. I especially like the way you can postpone or fast track an order with a single click, no fuss at all!”

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Posted 7 years ago

“Excellent coffee and brilliant customer service.”

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Posted 7 years ago

“Pact is awesome. ..Reasonably priced coffee that is sourced to your door: Sublime quality and a rich variety of coffee to consistently take your breath away. Oh, and I did mention they are also improving the world we live in?”

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Posted 7 years ago

“Not only are the coffees delicious but the service is excellent, if you have any queries then the staff are responsive and have fantastic knowledge on what they are supplying. Love the fact each delivery comes with an info card on the coffee itself, from what to expect it to taste like to the region, farm and even farmer(!) it came from. Always excited to receive my next delivery and try out a new coffee (even within one plan, the coffees vary through time so you cannot run out of new ones to try). Excellent product and service.”

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Posted 7 years ago

“Always good quality. No issues with service, best but no contracts.”

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Posted 7 years ago

“Very nice great flavor lov it”

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Posted 7 years ago

“Great quality coffee, freshly roasted and delivered when you want it. It’s probably not the cheapest around but the quality of product and quality of service definitely makes it worthwhile.”

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Posted 7 years ago

Pact Coffee is rated 4.7 based on 2,151 reviews