Pact Coffee Reviews

Name: Pact Coffee
Address: The Biscuit Factory - A.403100 Drummond Road, London
Rating: 4.72

4.7 Rating 2,151 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

Metrics

Info

4.7

Based on 2,151 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

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Pact Coffee 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great coffee . Great price”

Helpful Report

Posted 7 years ago

“The best coffee I’ve had for a long time. For the price of two coffees at a popular retail franchise you can buy a bag of high quality coffee from Pact. Worth every penny and changed my coffee and drinking habits for the better with ethical brilliance at the source of production. Thoroughly recommend!”

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Posted 7 years ago

“I've had trouble getting good coffee in England but Pact means that every morning I feel like I'm home.”

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Posted 7 years ago

Hi Amira, thank you for your review of Pact Coffee! We're thrilled to hear that you love our coffee so much and that it's just like what you enjoy at home. Thank you for your kind feedback and we wish you many happy brews in future!

Posted 7 years ago

“Really fresh and good strong coffee delivery was super quick.”

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Posted 7 years ago

“Loving fresh ground coffee every morning..Quality start to my day.”

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Posted 7 years ago

“Great coffee with a great service. you can choose your delivery schedule based on your drinking habits, therefore enquiring you never run out of coffee. Going forward perhaps more blends could be available.”

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Posted 7 years ago

“Really tasty coffee, swiftly delivered!”

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Posted 7 years ago

“Nice blend from Pact Coffee although would prefer a stronger one for future deliveries.”

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Posted 7 years ago

“Best coffee out there!!!”

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Posted 7 years ago

“The coffee tastes great and it’s a lovely treat to find on your doormat! The account is really user friendly and you can easily adapt the frequency of your delivery.”

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Posted 7 years ago

“Delicious coffee. And perfect customer service. Although, I don't feel like a customer, if that mzkes sense”

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Posted 7 years ago

“The coffee is great, fresh, and ground however I need it. The best thing being that you can keep track of what you like and what you don’t, dark roast or light roast. Keep it coming!”

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Posted 7 years ago

“The coffee is great, I've enjoyed every single one so far, and the Nespresso pods are truly amazing compared to the actual Nespresso brand. The only thing I would say is that I think the variety of Nespresso beans could be updated more frequently, but that's just my preference.”

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Posted 7 years ago

“Really nice way to buy coffee! Makes it very individual since you can choose when you want your coffee and can stop an order if you not ready for it yet. All in all great selection of coffee!”

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Posted 7 years ago

“Best quality”

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Posted 7 years ago

“I got given the wrong type of coffee, and they sent me a new pack free of charge. Delicious coffee and great customer service.”

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Posted 7 years ago

Hi Ben, we hope you’re loving the coffee and our service! We’re sorry to hear about the issue you’ve had with Pact and hope we can get this resolved for you. We aim for 5-star service every time, so we will be contacting you to put things right, but if there is anything else that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 7 years ago

“Delicious coffee, so easy to order as and when you want. Excellent information on types and flavours, production and origin and brewing tips. We really look forward to each delivery and only wish we could order the coffees in more bulk perhaps for better prices.”

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Posted 7 years ago

“So far everything is perfect, would like to see an app where I can easily change subscriptions/orders on the phone in the future”

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Posted 7 years ago

“Lovely coffee, super quick delivery, and some amazing prices too”

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Posted 7 years ago

“Good price, fast delivery, no problems at all.”

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Posted 7 years ago

Pact Coffee is rated 4.7 based on 2,151 reviews