Pact Coffee Reviews

Name: Pact Coffee
Address: The Biscuit Factory - A.403100 Drummond Road, London
Rating: 4.72

4.7 Rating 2,151 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

Metrics

Info

4.7

Based on 2,151 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

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Pact Coffee 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great coffee great price and reliable delivery. That’s a winning combo for me.”

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Posted 4 years ago

“Great coffee, speedy delivery. 5/5”

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Posted 4 years ago

“Its not always about when it goes right, sometimes it's about how you deal with it when it goes wrong. My first order got some unlucky treatment on its' journey and arrived soaking wet and rather squashed. I sent a couple of photos to Pact and followed up with a call the next day, replacements were sorted within 5 minutes (and even sent to my brother's house in case they arrived at mine too late to take as Christmas presents). That's how customer service should be!”

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Posted 4 years ago

Thank you for the kind words Andy, and for being a part of Pact - you've made us who we are today!

Posted 4 years ago

“Decent coffee at a sensible price. You get what you pay for, and this doesn’t leave a bitter taste in your mouth.”

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Posted 4 years ago

“Excellent coffee and great that they are giving the farmers a good price and working on sustainability.”

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Posted 4 years ago

“Wonderful coffee with a good ethos. Great customer service. Have all ready recommended to others.”

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Posted 4 years ago

“The packaging and the quality of their coffee is superb”

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Posted 4 years ago

HiJose, we're thrilled to hear that you're loving the coffee and our packaging. Thanks for your review, and for being a part of Pact!

Posted 4 years ago

“Great coffee, superb service, and super fast delivery. The website/my account is easy to navigate. I'll be using them for the future!”

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Posted 4 years ago

Hi Charlie, we're thrilled to hear that you're loving the coffee, our service and the website! Thanks for your review, and for being a part of Pact!

Posted 4 years ago

“By drinking it”

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Posted 4 years ago

“I bought the decaf - it’s good and has a good flavour. Will buy again but not too often as a bag lasts me a long time (one cup a day usually)”

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Posted 4 years ago

“Great tasting coffee ...the decaff was the best I've tasted. Impressed too with the prompt service and delivery. Yes it is more expensive than buying locally but the products are better.”

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Posted 4 years ago

“Your coffee brands are very good. I’m a very happy customer Thanks”

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Posted 4 years ago

“really good coffee”

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Posted 4 years ago

“Great Coffee. Great service. Minimum emails which is great. Website is easy to use to change things etc”

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Posted 4 years ago

“Nice flavoursome products and good customer service.”

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Posted 4 years ago

“Great coffee and love the service”

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Posted 4 years ago

“Excellent service - I ordered the V60 dripper set, it arrived the next day. Very pleased with item.”

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Posted 5 years ago

“Always great coffee, quick delivery, good prices, and an ethical approach.”

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Posted 5 years ago

“I came across Pact Coffee online somehow and liked the ethical stance of the company. As a bonus, the coffee is great, and I've now taken out a subscription because it's sooooo good.”

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Posted 5 years ago

“There's a wide variety of coffees available and the ones I have tried so far have been fantastic. I also love how quick and reliable the deliveries have been.”

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Posted 5 years ago

Pact Coffee is rated 4.7 based on 2,151 reviews