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Pact Coffee Reviews

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

4.7

Based on 2,148 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

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Pact Coffee 5 star review on 28th September 2022

Pact Coffee 5 star review on 2nd April 2022

Pact Coffee 5 star review on 2nd April 2022

Pact Coffee 5 star review on 9th April 2021

Pact Coffee 5 star review on 12th February 2021

Pact Coffee 5 star review on 9th February 2021

Pact Coffee 5 star review on 1st December 2020

1

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The coffee is very good for the price point, compared to the bags available in cafes. It's great to have a weekly delivery as it means I never get caught short. The only draw back is that you don't get to choose the roast like you would in a shop, but the quality is generally high so it's usually a pleasant surprise.”

Posted 2 years ago

“Excellent coffee, quick and prompt delivery. Coffee smells great and for how often I drink good coffee this is super convenient, i.e. I buy other coffee as well, but I use Pact's nicer coffee in alternation.”

Posted 2 years ago

Hi Akhil, we're thrilled to hear that you're loving the coffee and our service! Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 2 years ago

“Today is two years since I started looking for a decent coffee as I was missing my daily cup from work (McDonald’s!) Someone recommended Pact and I sent for my first pack. Two years on and I’m still as happy as ever with my coffee. I drink mine strong and black and struggled to find anything from the supermarket to reach my expectations. Pact does. And the variety of coffees is fabulous. I have recommended them to lots and lots of friends. My coffee kit comes on holiday with me and even on days out in my van! If you’re looking for a decent cup of coffee that tastes fresh ground, look no further.”

Posted 2 years ago

Hi Sarah-Jane, we're thrilled to hear that you're loving the coffee and our service! We're happy we helped you start your coffee journey and that you've had a great experience so far. We also love the fact you take your brewing on holiday with you, it proves good coffee has no bounds!! Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 2 years ago

“Easy to set up a subscription and you get a great variety of amazing coffee. Haven’t had one I don’t like yet, easy to update your subscription if need be. But why would you want to? Keep it up please”

Posted 2 years ago

Hi Adam, we're thrilled to hear that you're loving the coffee and our service! We pride ourselves on the variation we have to offer and we're delighted you've enjoyed them all so far. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 2 years ago

“Always good coffee. Bit pricey but they all have such unique flavours and I get a totally different coffee every time. Absolutely love it.”

Posted 2 years ago

Hi Samuel, we're thrilled to hear that you're loving the coffee and our service! Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 2 years ago

“Affordable plans which can be changed any time in your account. As a coffee lover, it is exciting knowing that I will receive a new coffee every month. And the coffee is having a good impact - what an adventure!”

Posted 2 years ago

Hi there, we're thrilled to hear that you're loving the coffee and our service! We're so glad we can help make your coffee journey that much more exciting. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 2 years ago

“Only had two so far, but both absolutely delicious. Delivery is quick and everything is reasonably priced. Like having a subscription so I get things I might not necessarily pick but an excited to try.”

Posted 2 years ago

Hi There, Thanks for getting in touch and thank you so much for your kind words! We're thrilled to hear you're loving our coffee so far and can't wait for you to try some exciting new coffees that will be hitting our menu soon... Have a great day and happy brewing!

Posted 2 years ago

“Love pact coffee Great taste and lovely Aroma”

Posted 2 years ago

Hi Graham, Thanks for getting in touch and thank you so much for your kind words! We're thrilled to hear you're loving our coffee so far and can't wait for you to try some exciting new coffees that will be hitting our menu soon... Have a great day and happy brewing!

Posted 2 years ago

“Brilliant service and superb coffee”

Posted 2 years ago

Thanks for getting in touch and thank you so much for your kind words! We're thrilled to hear you're loving our coffee so far and can't wait for you to try some exciting new coffees that will be hitting our menu soon... Have a great day and happy brewing!

Posted 2 years ago

“The coffee is lovely and is sent out on schedule. Perfect! 🥰”

Pact Coffee 5 star review on 2nd April 2022

Pact Coffee 5 star review on 2nd April 2022

Posted 2 years ago

“Good choice on type and cost of subscription plans. Great changing selection of coffees. Quick helpful responses to queries. Good range of brewing equipment. Most importantly the coffee tastes excellent! Best coffee subscription I’ve tried so far.”

Posted 2 years ago

Hi Dave, we're thrilled to hear that you're loving the coffee and our service! We're so glad you're enjoying all of what we can offer and that the subscription is working so well for you. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 2 years ago

“Great selection of many beautiful coffees, with an unmatched degree of control over all elements of subscription. Lovely packaging and design too. Always happy with Pact!”

Posted 2 years ago

Hi Aaron, we're thrilled to hear that you're loving the coffee and our service! Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 2 years ago

“Great coffee that we wouldn’t try otherwise, and fair rewards for producers. Also great service.”

Posted 2 years ago

“I've been a Pact customer for two years. I buy House coffee beans and grind at home. It's a rich, strong coffee but not bitter. I love that I can simply speed up, defer or cancel any delivery by one or two clicks. Delivery pack fits the letter box so it doesn't matter of we are out.”

Posted 2 years ago

Hi Ralph, we're thrilled to hear that you're loving the coffee and our service! We really appreciate the feedback about the website too, it's been designed so you can take complete control of your Plan and its great to hear this working so well for you! Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 2 years ago

“Coffee quality is excellent! The cost is far cheaper than other places with similar coffee beans. Overall, Pact coffee is my favorite so far.”

Posted 2 years ago

Hi Alaa, we're thrilled to hear that you're loving the coffee and our service! We know there are some great Speciality Coffee Roasters out there so that means a lot!! Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 2 years ago

“Love how flexible the plan is. And the coffee I had so far has been great”

Posted 2 years ago

Hi Kevin, we're thrilled to hear that you're loving the coffee and that your enjoying the ease of the website! The aim is for you to take complete control of your Plan so you can enjoy your coffee whenever, and however you like! Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 2 years ago

“Still early days, but I am really enjoying trying different coffees with each delivery! So easy to adjust your order.....I've delayed an order, changed grind size and asked for delivery sooner than planned - all so simple!”

Posted 2 years ago

Hi Denise, we're thrilled to hear that you're loving the coffee and the user experience we've created. We try and make it as easy as possible for you so you can take complete control of your Plan! We hope you continue to enjoy the coffees we have on offer, and do keep an eye out for the Limited Editions offer every now and then. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 2 years ago

“Excellent service. Really good quality coffee.”

Posted 2 years ago

Hi Thomas, we're thrilled to hear that you're loving the coffee and our service! Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 2 years ago

“the package was a nice gift for friend who likes it so much”

Posted 2 years ago

“Every coffee I’ve had has been different and I’ve loved everyone I’ve had so far I’m looking forward to trying many more.”

Posted 2 years ago

Hi there. Thank you so much for your review - we're so happy to hear you're enjoying the variety of coffees we've sent out to you. Thank you for being a part of Pact - you've made us who we are today!

Posted 2 years ago

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Pact Coffee is rated 4.7 based on 2,148 reviews