Pact Coffee Reviews

4.72 Rating 1,896 Reviews
94 %
of reviewers recommend Pact Coffee
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.79 out of 5
Read Pact Coffee Reviews

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website


020 3095 3975



The Biscuit Factory - A.403100 Drummond Road

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Really lovely coffee and great service, but I’ve only had one lot of coffee so far, hence the 4/5 stars at the moment
Posted 2 months ago
The service is fantastic and the coffee amazing. I particularly appreciate that the coffee is packed so that it fits through a letter box.
Posted 2 months ago
I’ve loved everything about the experience so far.
Posted 2 months ago
Pact is the worst company I have ever had the misfortune of ordering from. Every single delivery has been missed entirely or over 2 weeks late, and when I emailed asking where they are, all they have to tell me is that the majority of customers get their coffee within 5 days, as if that is helpful to me. Even when they send out replacement coffee to make up for what's gone missing, they can't even get that right because the replacements don't turn up either (of course they charge my account though). Absolute joke of a company, avoid!
Posted 2 months ago
Hi There,

We’re sorry to hear that you have found your experience poor. We are very aware of ongoing issues with the post at the moment in light of Covid and looming Christmas.

We appreciate it's frustrating for our customers to not receive their orders as quickly as they'd like and are always happy to refund or replace any orders over a week late.

We ask our customers to wait the week as we trust that the key and hard workers at Royal Mail are doing all they can to deliver the best service possible, considering the difficult circumstances faced for their staff in these difficult times.

If you would like to contact us directly please do so on or over the phone on 0203 095 3975 where we can put things right.

Thanks for your review, and for being a part of Pact.

Thanks for your review, and for being a part of Pact.
Posted 2 months ago
Pact Coffee Beans are the best I have come across, roasted one day and then sent out for delivery the next day. Setting up a plan is easy and then being able to adjust the plan is great, love the send them asap feature. A really easy way to never run out, have great tasting coffee whenever you want.
Posted 2 months ago
Reason for the 2 stars is the number of times the coffee actually arrived. Customer service emails are meet with automated responses and 2nd attempt when completely unanswered. All round seriously poor service. Loads of other subscription services out there, suggest avoiding this one.
Posted 2 months ago
Hi there, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you feel our service is 2 star. If you would like to contact us with more info on what was wrong please do so on or over the phone on 0203 095 3975 where we can hopefully put things right.
Posted 2 months ago
Amazing coffee, freshness is amazing every time! I love that I can change the coffee I want each time! Customer service is incredible! Couldn’t be happier with my Coffee
Posted 3 months ago
Fantastic coffee with a mix of flavours, some flavours could do with extra taste/smell but others are perfect. Thank you.
Pact Coffee 5 star review on 1st December 2020
Posted 3 months ago
Great idea! Good to receive a new coffee each month, but WAY too many emails in between times!
Posted 3 months ago
The coffee taste great, you can really appreciate the different tones.
4 starts only, because I am not sure if the packaging is environmental friendly. It’s paper outside, but plastic inside. Maybe there is no other option for coffee being transported, but how about wax paper?
Posted 3 months ago
Great coffee and swift delivery. I enjoy being able to learn about the growers as well. A fantastic service!
Posted 3 months ago
Game changer 🕺
Posted 3 months ago
Beans that I got aren’t that fragrant relative to some other coffee subscriptions I’ve had.
Posted 3 months ago
Fast Delivery, product nicely packaged. Coffee lacked body for me even though it was a dark roast, too mild and fruity.
Posted 3 months ago
I have only been a member/customer of Pact Coffee for just a month.
The coffee beans I am buying are excellent, I will as time goes, try other coffee beans from the Pact Coffee range.
I am disappointed that no one has replied to my email I sent on 23 November however, my telephone calls were answered within reasonable time.
Posted 3 months ago
Coffee was amazing and service was too!!!
Posted 3 months ago
Very good coffee.. thanks!!!
Posted 3 months ago
Straightforward process - superbly fresh coffee - with flexibility to change plan - which you’ll need to as the coffee is irresistible so overestimate how much you drink !!
Posted 3 months ago
Amazing customer service from Pact! I made a mistake with my order this morning, and it was so easy to get in touch. The customer services lady was super helpful, which is rare to find at the moment - I have had lots of bad experiences recently with other companies. So props to Pact! Thank you!
Posted 3 months ago
The website was lovely to use, the ethics behind Pact trading were brilliant.
Posted 3 months ago
Pact Coffee is rated 4.72 based on 1,896 reviews