Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Pact Coffee Reviews

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

4.7

Based on 2,148 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

Write Your review

Tell us how Pact Coffee made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pact Coffee 5 star review on 28th September 2022

Pact Coffee 5 star review on 2nd April 2022

Pact Coffee 5 star review on 2nd April 2022

Pact Coffee 5 star review on 9th April 2021

Pact Coffee 5 star review on 12th February 2021

Pact Coffee 5 star review on 9th February 2021

Pact Coffee 5 star review on 1st December 2020

1

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely coffee, great service. Advent calendar now a yearly favourite”

Posted 1 year ago

Hi there, Thanks very much for your review and for your kind words. Glad to hear we can help with the festive cheer and hope you enjoy your journey around 25 different coffees! Thanks again!

Posted 1 year ago

“Excellent customer service. Royal mail lost my first package and Pact Coffee replaced it straight away”

Posted 1 year ago

Hi there, Thanks so much for your review! First of all, welcome to Pact - we're so glad you're here with us. We're thrilled to hear you've had good service so far and we hope you enjoyed that first coffee! Anytime you have any order trouble in the future, please feel free to contact us at ahoy@pactcoffee.com and we'll do our best to make sure your coffee is with you promptly. Thanks again for your review!

Posted 1 year ago

“Great service, love the fresh variety of coffee”

Posted 1 year ago

Hi Chris, Thanks so much for your review! We're really glad to hear you've enjoyed your coffee so far - we've got some big plans for the future so keep an eye out... Thanks again and happy brewing!

Posted 1 year ago

“Great coffee, I am enjoying receiving a different taste each time”

Posted 1 year ago

Hi Kathleen, We're delighted to hear you're enjoying our coffees, do keep an eye out on our Christmas range thats being released shortly!! Thank you for being a part of Pact, you've helped make us who we are today!

Posted 1 year ago

“Fresh coffee roasted only 1 day previous to be sent, great quality. The process for choosing coffee is great, with recommended grind size for your brew method. Then the good choice of coffee for you to choose every month, which is also delivered with a card informing you of the source of the coffee and it tells you the story of the farmer.”

Posted 1 year ago

Hi there, Thank you so much for your positive review, it means the world to us. We're so glad to hear you're enjoying the coffee's and our service! Thank you so much for being a part of Pact, you've helped make us who we are today.

Posted 1 year ago

“We look forward to receiving our new pack of coffee fortnightly. Never disappointed. The aroma and taste is soo superior to anything you’ll buy in a supermarket and it is good to know you are helping the coffee growers too.”

Posted 1 year ago

Hi Rosslyn, Thanks so much for your review! We're so glad we're a positive part of your routine. We're always aiming to provide great coffee for you and great support for the people we work with - so we're thrilled to have you along for the journey. Thanks again and here's to many more delicious cups!

Posted 1 year ago

“As a new customer I found it easy to set up my fortnightly delivery and it is always a joy to open a new variety of coffee and smell that aroma. Tasting is divine. Very happy 5stars.”

Posted 1 year ago

Hi Rosslyn, Thanks so much for your review! We're really glad you're enjoying the coffee so far - we've got some real stellar coffee coming soon so keep your eyes peeled! Thanks again and happy brewing!

Posted 1 year ago

“I enjoy trying different roasts, the delivery is scheduled for my requirements and can be paused when I am away. I am enjoying it.”

Posted 1 year ago

Hi Gwen, we're thrilled to hear that you're loving the coffee and our service! We try to make our coffee Plans as flexible as possible and we're glad you're finding it accessible. Thanks again for your review!

Posted 1 year ago

“Great coffee, that is ethically and environmentally sourced. The price reflects this, as it is a little more expensive than store coffee. However, I think it's worth it. Shipping is quick and free, with lots of choices for different coffee tastes and grinds.”

Posted 1 year ago

Hi there, Thank you so much for your review! We're so glad you're enjoying your coffee so far - we really appreciate the support, and thank you for continuing to help us make coffee a force for good! There's loads more in store for the future so keep your eyes peeled for new blends and special editions. Here's to keeping you caffeinated!

Posted 1 year ago

“I am a complete convert. I love pact. I usually stay with the same coffee but i will add an extra from time to time to experiment aswell.”

Posted 1 year ago

Hello Laura, Thanks for these kind words! Your first few words made us smile, as to if we have to be honest, so are we! Joke aside, we're thrilled to see you've been enjoying your coffee and can't wait for you try our newest addition to our menu. Thanks for being a part of Pact, and if you notice anything unusual or have any question, please do not hesitate to contact us at ahoy@pactcoffee.com. Have a great day! The pact team

Posted 1 year ago

“I think the concept is great, the delivery is super fast and everything is high quality and fresh, it might be a bit expensive for me but that's what you expect from speciality coffee, I have and will continue to recommend it to friends :)”

Pact Coffee 5 star review on 28th September 2022

Posted 1 year ago

Hi James, Thanks for your review! Really glad to hear you're enjoying the coffee and the service. We hope that the quality of the coffee speaks for itself - the cost per bag of our coffee comes from its specialty-grade quality, the care taken in roasting and processing it, and the care taken by the farmers to produce this fantastic crop! Every bag of coffee delivered to your door goes to ensuring that the farmers get a great wage for their work, from House coffee through to Micro-lot. Thanks again and here's to many more beautiful coffee's like the one you posted!

Posted 1 year ago

“Really high quality coffee - in a different league compared to supermarket brands I’m used to. And to know it’s been ethically sourced too is a bonus!”

Posted 1 year ago

Hi Jason, we're thrilled to hear that you're loving the coffee, our mission and our service! Thanks for your review and for being a part of Pact, you've made us who we are today.

Posted 1 year ago

“very efficient online coffee brewing company, delivers on time, top products”

Posted 1 year ago

Hi Mau, Thanks so much for your kind words! We're really glad you're loving the coffee and the delivery, we always aim to get your coffee from our roastery to your door as soon as we can for the perfect cup. We've got plenty of exciting things heading your way soon so do keep an eye out! Thanks again for your review!

Posted 1 year ago

“A great quality and experience!”

Posted 1 year ago

Hi Marcell, we're thrilled to hear that you're loving the coffee and our service! Thanks for your review and for being a part of pact, you've helped make us who we are today.

Posted 1 year ago

“Excellent”

Posted 1 year ago

“I love this coffee so much. It’s so smooth and silky, no funny after taste like you can get with some coffee. It’s simply delicious”

Posted 1 year ago

“I love the freshness and selection of coffees on offer as well as their business model and how they support the growers. Super easy to change delivery dates too. I highly recommend Pact and have told many coffee loving friends about it”

Posted 1 year ago

“I like it because I am only supposed to have one coffee but with pact I can have as many”

Posted 1 year ago

Hi Edith, we're thrilled to hear that you're loving the coffee and the variety here at Pact. We're always rotating our menu so you can have something new and exciting for your next cup! Thanks so much for your review!

Posted 1 year ago

“I love pact coffee drink it every morning”

Posted 1 year ago

Hi there, Thanks a lot for leaving a review! We're super grateful and happy to be with you every morning - we can't wait for you to see all our new rotating coffees! Have a lovely day!

Posted 1 year ago

“Lovely coffee great quality and value.”

Posted 1 year ago

Hi there, Thank you so much for leaving a review! We're thrilled to see you enjoy our coffee and can't wait for you to try our new upcoming ones! Have a lovely day!

Posted 1 year ago

«
1
2
3
4
5
»

Pact Coffee is rated 4.7 based on 2,148 reviews