Outdoor Toys Reviews

Name: Outdoor Toys
Address: OutdoorToys.com, Unit 6 Severn Farm Industrial Estate Welshpool, OutdoorToys.com, Powys
Rating: 4.69

4.7 Rating 4,742 Reviews

94 %

of reviewers recommend Outdoor Toys

4.7

Based on 4,742 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0168 621 2009

Email:

info@outdoortoys.com

Location:

OutdoorToys.com,
Unit 6 Severn Farm Industrial Estate Welshpool,
OutdoorToys.com
Powys
SY21 7DF

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Outdoor Toys 5 star review on 11th February 2022

127

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered an Electric Car for Christmas on 19/11/23. 9 Days later I was told that the transaction had been flagged as possibly fraudulent and had to prove my address. I then got a dispatch email. After waiting the 10 working days I still had not received my order. It then took several calls (Involving a good 30 minute wait before I got through) and several emails to be told it was a issue with the delivery company having lost it. I was told they would chase and inform me which they never did so I had to chase several times. Eventually they decided to give me a refund as the product is now out of stock. I have had to chase this again as I was told I would receive a confirmation email of the refund that never came. After another call I have been told the refund has been issues and should be in my account in 24-48 hours. This has been my worst experience ordering online ever and the customer services are shambles. They do not seem to really care about their customers and I would advise not ordering from here.”

Helpful Report

Posted 2 years ago

“We ordered a swing set for Christmas and when attempting to put it up on Christmas Eve we discovered we were missing essential items. Emailed three times, phoned several times and no response on the phone line after waiting for 30 mins each time.”

Helpful Report

Posted 2 years ago

“Ordered a electric bike on the 4th December still mothing been told it was delivered on 14 December lies sent emails 1 silly reply 45 min to get someone on the phone to be told they checked the order and its been signed by a diffrent name and no photo proof i pitty the fool that gets me on the phone on the 27 arseholes as my kids xmas is ruined”

Helpful Report

Posted 2 years ago

“Shocking company. A joke if you ask me. In complete order and no customer service. You stay on hold and they dont answer or reply to emails. DO NOT USE”

Helpful Report

Posted 2 years ago

“No after sales to deal with an incomplete order. I can easily speak to pre sales (if you have time to hold for 30 minutes) but once payment received they will not given you the time of day. Conflicting responses off 'advisors' (I use that term loosely) from one day to the next. I just need to wait for an emailed response off the resolution team I am told. Think my small children will have passed their full driving test and I may as well put my efforts into something else and put this down to experience. Reading other reviews I can only now assume the claim that 98% would recommend outdoor toys is absolute nonsense.”

Helpful Report

Posted 2 years ago

“VERY POOR SERVICE - PRODUCT WILL NOT ARRIVE! We have struggled to get any help or contact from this company. We ordered a ride on for our son for Christmas weeks ago and it has not arrived. We keep being told it is on the way but we have no shipping information and they don't have any tracking information. I have sat on hold numerous times and dont get any help.”

Helpful Report

Posted 2 years ago

“THIS COMPANY IS AN ABSALUTE JOKE QUAD ORDERED FOR CHRISTMAS ON THE 1ST DECEMBER TOLD ON THE 11TH DEC WAITING FOR STICKERS TOLD ON THE 14TH STICKERS NOW IN STOCK NOW BEEN TOLD ON THE 19TH ITS BEEN DISPACHED BUT NO STICKERS AND STILL NO COMUNICATION AT ANY PONT TO TELL ME THIS, ITS TAKEN ME TO CALL 5 TIMES TO BE LIED TO EACH TIME AND LETS NOT GET STARTED ON IT TAKING THEM OVER 1 HOUR EACH CALL ON HOLD TO ANSWER AVOID LIKE THE PLAGUE THEY LIE AND NOW GOING TO HAVE A PLAIN BLACK QUAD INSTEAD OF A PINK ONE FOR MY DAUGHTER ON CHRISTMAS DAY AND THATS IF IT EVEN TURNS UP DISCRACE”

Helpful Report

Posted 2 years ago

“Terrible service. We ordered a swing and slide for our grandchildren. We have had some but not all of the parts. So much money wasted. The grandchildren will be very disappointed as this was supposed to be their Christmas present. Nobody responds to emails. They are a disgrace and quick enough to take money and i have had to call everyday most times on the phone for over an hour each call at my expense to chase missing parts and all is they say is it on its way not good will never buy from them again and parts still not delivered”

Helpful Report

Posted 2 years ago

“Terrible service. We ordered a swing and slide for our grandchildren a month ago. We have had some but not all of the parts. So much money wasted. The grandchildren will be very disappointed as this was supposed to be their Christmas present. Nobody responds to phone calls or emails. They are a disgrace. I am thinking of getting in touch with Watchdog.”

Helpful Report

Posted 2 years ago

“If you’re thinking of ordering from these, don’t. They ignore every email you send and they never answer the phone on either of the numbers they give you. I think it’s very sad that a company will take money from people, who are clearly ordering for children, and then ignore them. Put your money away and don’t put any trust in this company.”

Helpful Report

Posted 2 years ago

“ordered a lorry for my granddaughter and my item still has not arrived i ordered it over 3 weeks ago in time for Christmas as well as paying for 3/5 day delivery. DO NOT ORDER FROM HERE UNLESS YOU WANT TO BE DISSAPIONTED!!”

Helpful Report

Posted 2 years ago

“Sorry to say but this is the first and last time I will purchase anything from outdoor toys. Please read the small prints! 1. Good arrived with missing fixtures and fittings (panel pins) which I had to go and purchase myself. 2. Wood has splits which look pretty major (not good quality) which I was told splits are normal 3. Green glue oozing out of splits all over the climbing ropes etc... 4. MOST MAJOR - Item was delivered 29th of August - on the 31st the Item has had a substantial discount - and the company will not honour this, so now I have to pay to send the Item back and order a new one to make a £200 saving ? In the current climate of carbon foot print etc.. surly it makes sense to honour price discounts with the 14 days cooling off period ??. Buying something very friendly any issues afterwards then forget it - no one is willing to help - as they now have your hard earned money”

Helpful Report

Posted 3 years ago

“Made an order 2 weeks ago, and paid for a 3-7 day delivery. Still waiting, have sent an online enquiry form. No response and emailed the info@ email address, again with no response. I've just spent 1 and a half hours trying to get from number 18 in the queue to the phone line finally being connected, for then the call just to ring out. Had to put the phone down, as clearly nobody in the office to take the calls. I NEVER leave bad reviews, but I am just quiet frustrated that I can't gain a response from the company, this was meant to have been a 3rd & 1st birthday present (and an expensive one) for my daughters, who have been sadly disapointed by it's non arrival.”

Helpful Report

Posted 4 years ago

“Poor order updates . Ordered for my daughters birthday , delivery was 7-14days . After 3+ weeks no delivery update , no email response and very difficult to contact through phone call : a week of phone calls , each person telling me different updates . 4 weeks and awaiting delivery !”

Helpful Report

Posted 4 years ago

“No communication at all since order. Should have been delivered by now and nothing. Queue on phone line is 26 people not holding for that long. No live chat on website and they don't reply to emails. Absolutely shocking.”

Helpful Report

Posted 4 years ago

“Not able to get through on phone line. Delivery that was paid for hasn't happened. Delivery that was promised in chat function has not happened. Product was ordered well in time for child's birthday. Hugely disappointing company, website and awful customer service. Do not use this company.”

Helpful Report

Posted 4 years ago

“Order placed 3 weeks ago along with a 3-7 day delivery. Item still hasn't arrived. Contact after 2 weeks to be told its being sent however still hasn't arrived. Waited for hours in a call waiting queue to be cut off at the last minute.”

Helpful Report

Posted 4 years ago

Outdoor Toys is rated 4.7 based on 4,742 reviews