Osmio Reviews

Name: Osmio
Address: Eternal Lake Nature Reserve, Salt Lane, Cliffe, Kent
Rating: 4.74

4.7 Rating 2,780 Reviews

94 %

of reviewers recommend Osmio

4.7

Based on 2,780 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Osmio:

Revitalised Mind, Body and Spirit with Osmio Water. Osmio Water is very much a family business, who thrive on our love for customer satisfaction and a deep knowledge and passion for what we do. We thrive on repeat customer business and subsequent recommendations. Since 2009, we have gradually become one of the UK's leading water quality specialists, driven by a strong passion for promoting health and wellbeing through water. Water is the very essence of life and is a vital ingredient in your health. Our products enable you to remove impurities from your water, whilst saving you the expense and environmental impact of bottled water and helping with your green/cost saving initiatives. We like to go the extra-mile for our customers and aim to provide the highest quality customer experience in the industry.

Visit Website

Phone:

0330 113 7181

Email:

info@osmiowater.co.uk

Location:

Eternal Lake Nature Reserve,
Salt Lane,
Cliffe
Kent
ME3 7RT

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“About 3 months ago I was looking for a convenient way to improve the quality of our tab water for drinking. After doing my research I decided to go with the Osmio Zero, as it seemed to have the best and most convenient concept (a 4-stage countertop filter including reverse osmosis with a big water reservoir). When the machine arrived I was very excited, as we were trying to move away from buying bottled water/improving the nasty South London tab water for quite a while. First point to note is that Osmio seems committed to protecting the environment, given that there is no unnecessary packaging. The machine also didn’t come with a big manual but a one-pager with instructions and a QR-link to the PDF manual. This is how devices should be packaged in 2022! But this is where my excitement for the Osmio Zero stopped. Inspecting the device, I noticed that the build felt a little bit cheap. Moving parts like the lid and the comtrol wheel are quite flimsy and don’t give the impression of a premium product. This could be overlooked if the machine would produce acceptable drinking water. However, herein lies the big problem I have with the Osmio. The water it produces has a very strong distinct taste, which me and my girlfriend would describe as chemical/pastic-like. Concerned about the integrity of the machine, I contacted Osmio’s customer service, who told me that the distinct taste was normal and that my tastebuds simply needed some time to adjust. We decided to give it a try, despite our dislike of the taste, hoping that it would go away once the system was in use for a while. But this didn’t happen nor did our tastebuds “adjust”. That said, we offered a glass to everyone visiting to see their reaction, which was always the same; “the water tastes like chemicals”. After 2 months of trying to adjust to the taste we gave up and decided to return the machine. We began the return process by emptying and draining each module, as per the instructions given by the customer service, and sent it back in its original packaging. To our discontent we were told, that not only did we have to pay the £15.45 for the return shipment but that Osmio would also deduct £57.50 for the used filters from the refund. So in summation we paid £72.95 for 2 months of bad tasting water and a terrible customer experience. To everyone considering buying an Osmio Zero we strongly recommend to taste the water it produces before buying or looking for alternative products.”