The delivery was really quick but the machine failed to work initially. I don’t live near my Mum so my son went over to set it up. This is when we found out that it wasn’t working. I contacted yourselves and was asked to send a video of the machine not working. So my son had to go back again. We sent the video showing that there was power to the machine. I was then sent a you tube link on how to take the front panel off and check the connection. So I drove 22 miles to my mothers house to check this for her as she is 84 years old. After doing this it started working. I then drove another 22 miles home. A lot of hassle for an expensive machine. She was really disappointed and so was I as we were thrilled with our machine and having finally convinced her to get one felt awful that it wasn’t working