Origin Architectural Reviews

Name: Origin Architectural
Rating: 4.81

4.8 Rating 397 Reviews

96 %

of reviewers recommend Origin Architectural

Company Reviews

Product Reviews

Metrics

4.8

Based on 397 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had quite a complex design with a double patio and curves on each one. Nick guided us carefully through the measuring of the panels and the results are amazing. The services was very professional and delivery prompt. Nothing was too much trouble. If we need anything else like this we will certainly use them again and will not hesitate to recommend them to friends and family”

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Posted 2 days ago

“I received very good support and advice throughout the design and installation processes. Price was competitive. Communications and delivery were prompt. Very pleased with the end result. Highly recommended, will use again.”

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Posted 3 days ago

“Great service”

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Posted 2 weeks ago

“Five star service Good communication and fast delivery”

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Posted 2 weeks ago

“Spoke to two different people in the company, both were able to jump on my bespoke design and answer all my questions. Will use Origin again.”

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Posted 2 weeks ago

“Really helpful thank you Ben and a great price too”

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Posted 1 month ago

“Very happy with Origin and Nicks professional help and advice. Also extremely pleased with the quality of the metal work. Everything was delivered as planned and nothing was missing from my order. Mine was only a relatively small order of an L shape balustrade around a timber deck and it looks great. The assembly was straight forward and assisted by the on line videos. Thanks Nick for your superb service”

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Posted 1 month ago

“Very helpful and quick to communicate. Great assistance with the options and quote for the design. Speedy delivery. Good aftercare when we required a few extra parts!”

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Posted 1 month ago

“Great service will use again”

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Posted 1 month ago

“I found them very helpful when I thought I ordered eight but I had only ordered seven but when I rang them they just took my card details and rushed to add it to my order. Brilliant 👏”

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Posted 2 months ago

“Origin Architectural were helpful, friendly and super knowledgeable. I managed to do the survey of our glass balconies myself due to their support and I couldn't be happier with the final finish. We're thrilled!”

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Posted 2 months ago

“We are really pleased with the service we received from this company and very happy with our balustrade. Nick was quick to respond whenever we had questions during the ordering process. We were kept informed of delivery dates etc. Everything felt clear and friendly and efficient. We were able to return part of our order that we didn't need in the end - all straightforward. I can highly recommend Origin Architectural.”

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Posted 2 months ago

“From my initial discussions with Nick regarding my "project/requirements" he was nothing but top class. From initial planning to placement of order to assisting promptly with any installation queries Nick could not have been more helpful. The product is excellent quality and I am very satisfied with the end result. I would have no hesitation in recommending Origin and would definitely use them again should the need arise in the future.”

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Posted 2 months ago

“The process from planning, ordering to installing was made easy with the support of Nick at Origin Architectural. Very pleased with quality and look of completed balustrade. I would have no hesitation in buying from this company again in the future.”

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Posted 2 months ago

“From first speaking to Nick at Origin Architectural to placing the order to delivery. what fantastic communication absolutely outstanding company to deal with and yes I will be dealing with them again in the future.”

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Posted 2 months ago

“Great product (glass clamps) and delivery was quick ,highly recommend this company”

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Posted 2 months ago

“Just completed my balustrade, very pleased with the quality of product and the support given when planning and ordering given by Nick at Origin Architecture.”

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Posted 2 months ago

“Ordered all the glass and metalwork for a balcony balustrade — really pleased with the whole experience. Nick was brilliant throughout, helpful and knowledgeable when I had questions during the ordering process. Delivery was quick and everything arrived well packaged. The quality of both the glass and the metalwork is excellent — looks clean, modern and exactly what I wanted. Will definitely use again for future projects and would happily recommend to anyone looking to do something similar”

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Posted 3 months ago

“We bought our frameless glass channel through Origin, there were no problems with that purchase. All was well. Then we bought our glass through them, and it was at this point that it all went wrong. I placed the order to deliberately coincide with my holiday. I’m a teacher and my holidays aren’t movable, we have elderly family nearby, but no one strong enough to assist with delivery (something Origin were insistent we had on site for the delivery). Though no fault of Origin, the third party glass manufacturer had a technical issue with their manufacturing process and despite two promised delivery dates, failed to fulfill the order. The end of my summer holiday arrived, we still had no glass for our balcony, so I was referred to a manager: enter Nick Watson, the managing director. My predicament was unique, it was September, my next holiday was October but we’d already booked to be away, therefore the next time I’d be available to receive a delivery would be Christmas. Nick Watson point blank refused to lift a finger to help, instead offering me three options: 1) get the glass (all 300kg of it) delivered to a different address and move it all myself at my own risk to my home address. I couldn’t do that. 2) ask a neighbour to be there for delivery. Also not possible given that both my neighbours are female and the youngest one is 76 years old. 3) ask a family member to be there for delivery. Also not possible given that all our family members strong enough to lift the glass (each pane was 50kg) work full time and live over an hour away. You’ll notice that each of the solutions Nick Watson proposed involved me and my family bending over backwards to solve the problem, and Origin architectural doing nothing. I pointed this out to Nick (who by the way had also decided to keep our money) and he refused to talk to me about it. In fact he wouldn’t even let me speak, choosing instead to interrupt me and tell me I was wasting my time. There was no ‘I will make some calls and get this sorted out for you’ there was no effort. All there was was a smug, rude little man on the end of a phone who knew he had hold of our money and could delay delivery for as long as he wanted. For nearly two months he kept our money, made no phone calls to us to try to resolve the problem. In the end I gave up trying to speak to Nick Watson and went straight to the third party manufacturer who were amazing. They went out of their way to ensure that the delivery happened at a time convenient to us, with a driver who could do the unloading. My 70 year old father in law was present at the delivery, and had to do no heavy lifting. I’ve left that glass company a glowing review as they were willing to actually make effort to help, instead of sneering down the phone at us, which is the strategy of choice for Nick Watson at Origin. What makes it worse, is that Nick easily could have called the manufacturer like I did, and got the same outcome. But no, lifting a finger for him was absolutely out of the question. Leah, Robyn and crew at Origin were knowledgeable and easy to deal with. If you manage to make an order with them then I’ve no doubt all will be well. If something goes wrong though, and you have to deal with Mr Watson, you should expect to deal with a rude, incompetently lazy individual, incapable of taking responsibility for anything, uncooperative, with a vocabulary that doesn’t include the word ‘sorry’. I remember when Nick Watson told me that refusing to do anything to help us was his ‘business position’. Well this is my ‘personal position’ and this review is more than deserved.”

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Posted 3 months ago

“We bought a glass balustrade to go around the decking walkway which is part of our new extension. Jon, who project managed everything for us, recommended Origin Architectural as he had used them before and had a good experience. He initially liaised with Nick at Origin, and I subsequently liaised with Nick as well. He was extremely helpful and approachable, and his communication was great with regards to sending a quote, sorting out and confirming the order, and confirming all the delivery details. Their price was competitive compared to other companies. We are extremely pleased with the finished product and would happily recommend Origin Architectural.”

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Posted 3 months ago

Origin Architectural is rated 4.8 based on 397 reviews