Origin Architectural Reviews

Name: Origin Architectural
Rating: 4.81

4.8 Rating 371 Reviews

96 %

of reviewers recommend Origin Architectural

Company Reviews

Product Reviews

Metrics

4.8

Based on 371 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Anonymous

Anonymous // 01/01/2019

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“What a great company. The price was very competitive; delivery was on-time; The company was easily accessible on the telephone for advice and support, and extremely helpful when I constructed my glass balustrade. I had a few items over from the installation and Origin Architectural valued them when they were returned and credited me with an agreed refund. Overall, a Great Company to do business with.”

Helpful Report

Posted 1 week ago

“Origin supplied all the glass and metalwork for our Balustrade on the patio and it looks fantastic and is great quality at a reasonable price. Nick was helpful and courteous at all points and I highly recommend them.”

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Posted 2 weeks ago

“We ordered our tinted balustrade system from Origin after trying a number of companies. Origin were super helpful all the way, with us and liaising with roofing company. We liaised with Leah mostly and she was fantastic, great customer care, could not have asked for better. The other staff were super helpful too in her absence. Communication was operand easy via calls and email. We had a couple of hiccups with the delivery ( some parts missing ) but this was easily and quickly rectified at no inconvenience or cost to us. I would thoroughly recommend this company. The quality of products were fantastic.”

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Posted 3 weeks ago

“I browsed the internet, and made an initial enquiry by phone while my patio was being reconstructed. I was asked to submit measurements for a CAD drawing to be created. This came through by email very quickly with a costing. I was very pleasantly surprised and further guided on handrails by the really helpful Leah. Once we had the final measurements I was ready to place the order but got a follow up email from Leah offering a very welcome 5% discount. I accepted and went ahead with the order. The metalwork literally arrived the following day, and the glass came a couple of days later. Really fantastic quality, solid and sturdy. My query about stiffeners (I didn’t know what they were called) for the glass panels was answered and they were duly sent out. Every step of the way has been a pleasure, and Leah is a credit to the company. I’m very impressed and extremely happy with the finished look, and can only say it has been a truly positive experience dealing with Origin Architectural from the initial call to the last pieces received. I give them a 10/10 for quality and service. Thank you.”

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Posted 3 weeks ago

“We ordered two Portia Balconies a few years ago and installation was straightforward and the company were very easy to liaise with. We recently were called back as one of the glazing panels had been damaged. The company still had our records and ordering a new pane was easy. Robyn was extremely helpful and we had taken delivery in just a few days. Again it was easy to replace in the original fixings. The service is excellent and you get great value for money. (Very reasonably priced). Many thanks to everyone at Origin we will definitely use you again.”

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Posted 1 month ago

“Great product, great service from order to delivery and follow up support.”

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Posted 1 month ago

“Very happy with the service from Origin. Staff were really helpful and the products are great quality. Everything arrived on time and was really easy to install. Would definitely recommend!”

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Posted 2 months ago

“Do NOT order from this company if you live somewhere that is single track. I explained several times that access was tight. They only deliver on an 18 ton vehicle. We’ve had much larger vehicles here but the driver refused to come down the lane. Consequently we had to collect panels one by one over a significant distance in the car. The driver was told to leave the on the roadside nowhere near our property. Origin were not helpful and although I requested several times to speak to a manager nobody was ever available. I eventually spoke to a manager several days later who happened to pick up the phone he was extremely unhelpful and very abrupt. Apparently this has happened to previous customers and it’s in the small print. So be aware.”

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Posted 2 months ago

Hi Elizabeth. Thanks for the review. We are sorry that you were not happy with the service that you received. We delivered your balustrade (including bespoke glass panels) in under a week. No wagon carrying glass could access your house. We went to enormous lengths to help you with this. In the end, our driver helped to unload individual panels into a car to take the panels up your drive. We were clear about this before you placed the order. We understand that you are very happy with the balustrade itself. We wish you all the best for the future. The Origin Team.

Posted 2 months ago

“Ordered online which was a simple process, great customer support before, during and after ordering. Everything arrived well packaged and protected. Kit included everything necessary for installation. Was missing some screw head plugs but these were sent promptly after contacting customer support. Glass balustrade looks amazing and superb quality. Pricey but worth every penny. No hesitation in recommending.”

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Posted 2 months ago

“We was very happy with the customer services from Origin , from start to finish . They helped if we had queries and was very prompt and professional. Exellent .”

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Posted 3 months ago

“Everything went as planned. The delivery was on the day requested and driver let me know he would be making the delivery 1/2 HR before he arrived.”

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Posted 3 months ago

“Good firm to deal with, quality materials at competitive price,highly recommended”

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Posted 4 months ago

“They proided an excellent service at a very competitive price. They also suggested an installer who were also competent, competitive and on on time”

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Posted 4 months ago

“Ordered a post and handrail balustrade from Origin and very happy with the final product. The quality of the posts is excellent and the customer service was great. The system was easy to install and glass fit perfectly.”

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Posted 4 months ago

“I found Origin Architectural to be very helpful during the ordering process, and the products themselves are of good quality. However, I would not recommend them due to a significant issue with their service model. They do not offer installation services, and while they do provide recommendations for fitters, they take no responsibility for any problems that may arise during installation - even when those problems involve their recommended installer. In my case, I used an installer they suggested and paid a substantial amount for what turned out to be just a single day's work. Unfortunately, the end result was poor, and now I’m left covering the cost of two replacement panels, and I have no idea if they arrived damaged or were damaged on installation. Both Origin and the installer are pointing fingers at each other, and I’m stuck paying for something I had no hand in. While I understand their position to some extent, I strongly believe that if a company is recommending someone to carry out part of the service, they should stand behind that recommendation and ensure the job is done to a professional standard. That was not my experience. To avoid similar frustration, I would strongly advise choosing another company that handles both supply and installation. That way, you won’t be caught in a blame game if something goes wrong. Save yourself the hassle - I wish I had.”

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Posted 4 months ago

Hi Chris Thanks for the review and we are sorry that your installation did not go to plan. We have trusted installers that we work with throughout the country. The vast majority of our installations go to plan and our customers are really pleased with the results. Our products are designed to be as simple as possible to install. Many of our customers take the decision to use a builder or to install themselves. With your installation , you were keen that there was no site survey before the installation was completed. In hindsight this made the installation more complicated than perhaps it could have been. One of the panels was damaged during installation which we replaced at less than cost. Now that your balustrade is completed, our understanding is that you are pleased with it. All the best The Origin Team

Posted 4 months ago

“Extremely pleased with the service and the finished product (Glidefit Juliet Balcony). The pre-sales team was really helpful when I needed support on sizing and choosing the right fixings. The product itself was very straightforward to fit and looks great!”

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Posted 6 months ago

“Really pleased with the products. Nick was very helpful and always available to talk through the order and discuss best way to do the fitting.Rob”

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Posted 7 months ago

“Fantastic service fantastic price. Nick and he’s staff helped us so much making sure the correct purchases were made and sizes. So grateful for all their help and put us onto a fantastic fitter Shaun Thanx again 5 star service x”

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Posted 8 months ago

“I talked with a number of suppliers, but, decided to go with ORIGIN because they took the time to explain about the materials, safety aspects and the installation. Nick was very patient and walked me through the entire process . The product is superior and looks stunning " a real feature" I would not hesitate in recommending Nick and his team to anyone wishing to install a glass balustrade.”

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Posted 8 months ago

“Nick has been great from start to finish. Everything arrived as and when promised. Look forward to our next glass project.”

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Posted 9 months ago

Origin Architectural is rated 4.8 based on 371 reviews