Origin Architectural Reviews

Name: Origin Architectural
Rating: 4.80

4.8 Rating 369 Reviews

96 %

of reviewers recommend Origin Architectural

Company Reviews

Product Reviews

Metrics

4.8

Based on 369 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered our tinted balustrade system from Origin after trying a number of companies. Origin were super helpful all the way, with us and liaising with roofing company. We liaised with Leah mostly and she was fantastic, great customer care, could not have asked for better. The other staff were super helpful too in her absence. Communication was operand easy via calls and email. We had a couple of hiccups with the delivery ( some parts missing ) but this was easily and quickly rectified at no inconvenience or cost to us. I would thoroughly recommend this company. The quality of products were fantastic.”

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Posted 17 hours ago

“I browsed the internet, and made an initial enquiry by phone while my patio was being reconstructed. I was asked to submit measurements for a CAD drawing to be created. This came through by email very quickly with a costing. I was very pleasantly surprised and further guided on handrails by the really helpful Leah. Once we had the final measurements I was ready to place the order but got a follow up email from Leah offering a very welcome 5% discount. I accepted and went ahead with the order. The metalwork literally arrived the following day, and the glass came a couple of days later. Really fantastic quality, solid and sturdy. My query about stiffeners (I didn’t know what they were called) for the glass panels was answered and they were duly sent out. Every step of the way has been a pleasure, and Leah is a credit to the company. I’m very impressed and extremely happy with the finished look, and can only say it has been a truly positive experience dealing with Origin Architectural from the initial call to the last pieces received. I give them a 10/10 for quality and service. Thank you.”

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Posted 2 days ago

“We ordered two Portia Balconies a few years ago and installation was straightforward and the company were very easy to liaise with. We recently were called back as one of the glazing panels had been damaged. The company still had our records and ordering a new pane was easy. Robyn was extremely helpful and we had taken delivery in just a few days. Again it was easy to replace in the original fixings. The service is excellent and you get great value for money. (Very reasonably priced). Many thanks to everyone at Origin we will definitely use you again.”

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Posted 2 weeks ago

“Great product, great service from order to delivery and follow up support.”

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Posted 1 month ago

“Very happy with the service from Origin. Staff were really helpful and the products are great quality. Everything arrived on time and was really easy to install. Would definitely recommend!”

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Posted 1 month ago

“Ordered online which was a simple process, great customer support before, during and after ordering. Everything arrived well packaged and protected. Kit included everything necessary for installation. Was missing some screw head plugs but these were sent promptly after contacting customer support. Glass balustrade looks amazing and superb quality. Pricey but worth every penny. No hesitation in recommending.”

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Posted 1 month ago

“We was very happy with the customer services from Origin , from start to finish . They helped if we had queries and was very prompt and professional. Exellent .”

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Posted 2 months ago

“Everything went as planned. The delivery was on the day requested and driver let me know he would be making the delivery 1/2 HR before he arrived.”

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Posted 2 months ago

“Good firm to deal with, quality materials at competitive price,highly recommended”

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Posted 3 months ago

“They proided an excellent service at a very competitive price. They also suggested an installer who were also competent, competitive and on on time”

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Posted 3 months ago

“Ordered a post and handrail balustrade from Origin and very happy with the final product. The quality of the posts is excellent and the customer service was great. The system was easy to install and glass fit perfectly.”

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Posted 3 months ago

“Extremely pleased with the service and the finished product (Glidefit Juliet Balcony). The pre-sales team was really helpful when I needed support on sizing and choosing the right fixings. The product itself was very straightforward to fit and looks great!”

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Posted 5 months ago

“Really pleased with the products. Nick was very helpful and always available to talk through the order and discuss best way to do the fitting.Rob”

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Posted 6 months ago

“Fantastic service fantastic price. Nick and he’s staff helped us so much making sure the correct purchases were made and sizes. So grateful for all their help and put us onto a fantastic fitter Shaun Thanx again 5 star service x”

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Posted 8 months ago

“I talked with a number of suppliers, but, decided to go with ORIGIN because they took the time to explain about the materials, safety aspects and the installation. Nick was very patient and walked me through the entire process . The product is superior and looks stunning " a real feature" I would not hesitate in recommending Nick and his team to anyone wishing to install a glass balustrade.”

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Posted 8 months ago

“Nick has been great from start to finish. Everything arrived as and when promised. Look forward to our next glass project.”

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Posted 8 months ago

“I brought a balustrade for my terrace I am so pleased with the product I chose ,The order process was very easy and delivery quick and installation instructions easy to follow .Tom who I dealt with at the company was fantastic and always got back If I had any questions I would no hesitation in recommend the company and will definitely use again on any future projects.”

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Posted 8 months ago

“the price was great, quick delivery, nothing was to much trouble when i asked for help and great advise,nik was amazing”

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Posted 8 months ago

“We’ve recently purchased a Portia Juliet Balcony from Origin and it looks absolutely stunning, we are so pleased with it! This is our second purchase from Origin and find their products and service second to none. Great prices too compared to other companies. Would highly recommend and special thanks to Tom for all his help and advice.”

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Posted 9 months ago

“Robyn who served me went above and beyond to help me, We was nearly the victim of a different company who went into liquidation, luckily Robyn went above and beyond to help knowing our prior problems, she delivered exactly what we wanted, and in super fast time. Very professional from first phone call to final installation guides. Would definitely use again A⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 11 months ago

Origin Architectural is rated 4.8 based on 369 reviews