Original Organics Reviews

Name: Original Organics
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.20

4.2 Rating 1,250 Reviews

79 %

of reviewers recommend Original Organics

4.2

Based on 1,250 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Original Organics:

Our patented Wormeries have received recognition worldwide since the 1980s. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. GM8 Group Ltd Brand. Huge Range. Highly Accredited. World Famous Wormeries & Composters. Low Prices.

Part of the GM8 Group, together with Water Butts Direct, Rainwater Solutions and The Wormery.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Original Organics 5 star review on 13th June 2025

Gail

Original Organics 5 star review on 12th April 2025

Violeta Askeloviciene

Original Organics 5 star review on 5th October 2024

Anonymous

Anonymous // 01/01/2019

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English

“The 190 L boxes I bought have holes on the lid, but even when locked with padlocks, the lid can still open. Otherwise, they are alright.”

Helpful Report

“Great company to deal with very friendly and helpful staff”

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“Took a while for the wormer to arrive and compared to the online video of the organics Md him self all my packaging was a quarter of the size as per his video. So I had to do my own research on set up and using wormery and since ordered some extra worms from another supplier.”

Helpful Report

Hello, We are sorry to hear that you struggled to set up the wormery. While the video has some benefits in helping to set up the wormery, we are looking to improve it for our customers. In the mean time, please do check out our latest wormery instruction guide which gives you all the information you will need to help setup and maintain the wormery. You can find our guide by clicking this link: https://www.guttermate.co.uk/wp/wp-content/uploads/2019/03/Wormery-Guide-FINAL-Compressed.pdf Kind regards, Original Organics

“Painless ordering and very efficient in dealing with delayed delivery and our lost worm voucher. Great people.”

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“Some items were missed from the order. They were sent later. The delivery takes long time - approx. a week. No info during ordering highlighting this.”

Helpful Report

Hi Hanna, We are sorry to hear about your experience. Items were missed from your order due to an issue in our system which we have now rectified and delivery was slower than normal due to an unprecedented demand over the Easter bank holiday. We hope you enjoy your products and if you have any further queries please get in touch. Kind Regards, Original Organics

“Good product and packaging.”

Helpful Report

“Took a while for delivery and poor communication on progress of delivery. When delivered the 300 litre water butt was well packaged and in excellent condition to put together. However, it only has one support strut in it so butt has buckled slightly, now it is full of water, so tap is angled inwards making it hard to use. Tap also of poor quality construction has it twists in its body has you try and use it. For the money it has not lived up to expectations and I will wait and see if it lasts under the pressure of being full. Will not purchase this again from this company.”

Helpful Report

Hello, We are very sorry to hear that. This one of our most popular water butts and this is the first occasion we have been informed about this issue. We will look into what we can do to resolve this issue for you. We hope to source a tap which is angled away from the water butt, which will make sure that it does not angle inwards. We will get in touch with you as soon as possible to provide a solution. Kind regards, Original Organics

“Expensive delivery charge”

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“First rate service. Cost of shipping was a bit expensive and half the cost of the products which are excellent.”

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“Service was prompt and information clear and helpful.”

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“I absolutely love Green Earth Organics. We opted for the plastic free seasonal Irish Veg box. Apart from knowing that we are getting to eat organically grown Irish vegetables at a fair price, it has really pushed us into trying new ways to cook vegetables as we have to work with what the box gives us! Over the last month we have had Turnip curry, turnip dauphinois, spiced shepherds pie with a turmeric and chili mashed parsnip topping, pickled beetroot and anchovies and chestnut mushroom risotto.”

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“Watched the on line video easy to install. Captures more water going down the pipe than the diverter which came with the water butt from B&Q and after one good night of rain my 300litre butt was full of clean water.”

Original Organics 4 star review on 21st March 2019

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“I ordered worms they came alive. I ordered a water butt it arrived and was a water butt. Both came within the promised timeframe. I got want I paid for. Would use this company again.”

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“we ordered, they delivered, everything was ok, nothing went wrong”

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“Delivery & product were excellent. But the packaging was polystyrene chips which my Council doesn't recycle. I am sure you could come up with environmentally friendly packaging.”

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“Guttermate Rain water harvester. Works well. Had to fit a bit of foam (a foam and green kitchen scourer) in the bottom of the fall pipe outlet shoe to get rid of the dripping noise that didn't occur prior to fitting the rain harvester. Puzzled by the similar but different Sankey Guttermate harvester that comes up when u do a Google search. Not sure what the difference is.”

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“Great! What's not to like?!”

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“Our wormery arrived as promised, very efficient service, and was exactly as advertised. Found dealing with this company from website to delivery was really easy and was delighted with the product that arrived. Thumbs up!”

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“I only needed a new water butt as the original had been damaged. I mistakenly ordered the wrong butt, diverter pack and stand. The order was changed without question, the correct butt identified with a photo. The new order delivered in a couple of days. Paul is also arranging to credit the difference. Best customer service in ages!”

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“Very helpful staff”

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Original Organics is rated 4.2 based on 1,250 reviews