Original Organics Reviews

Name: Original Organics
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.20

4.2 Rating 1,206 Reviews

79 %

of reviewers recommend Original Organics

4.2

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Original Organics:

Our patented Wormeries have received recognition worldwide since the 1980s. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. GM8 Group Ltd Brand. Huge Range. Highly Accredited. World Famous Wormeries & Composters. Low Prices.

Part of the GM8 Group, together with Water Butts Direct, Rainwater Solutions and The Wormery.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

Write Your review

Tell us how Original Organics made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Original Organics 5 star review on 12th April 2025

Violeta Askeloviciene

Original Organics 5 star review on 5th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ordered Minky ironing board cover. Delivered promptly and used immediately. No problems in the process. Seamless.”

Helpful Report

“Thank you so very much .., perfect and stunning my friend will luv it … will be back again 😂”

Helpful Report

“Good product”

Helpful Report

“I've just received a bistro table set - quite nice, but there are a few areas on the table legs where the protective paint seems to be a bit patchy, so there is a bit of rust showing after a couple of days”

Helpful Report

hi Richard I'm sorry to hear there are issues with this, please email through to cs@gm8group.com send in some photos with your order number and we can discuss with our supplier for our options kind regards Original Organics

“Wormery arrived very quickly after I placed the order, well packaged and delivered safely. It's a nice bit of kit, easy to slot together. I particularly like the clever design of the top and bottom sections, which are identical apart from the tap that is screwed into the bottom. Someone has clearly put some thought into this.”

Helpful Report

“A comprehensive range for most organic jobs. Speedy despatch in sensible recyclable wrapping.”

Helpful Report

“I needed a longer hose to connect to my drain pipe diverter. It fits perfectly and is also white to fit the colour of the downpipe.”

Helpful Report

“The order was easy to place and the water butt base and diverter kit I ordered was delivered promptly and everything satisfactory. The water butt is now installed and all working perfectly. I did have one query and it was answered quickly. I highly recommend Original Organics.”

Helpful Report

“Items arrived quickly after ordering, all set up easily - compost bin now in-situ”

Helpful Report

“I wanted a replacement water butt and Original Organics had just the style and size I wanted. It was a reasonable price and was delivered quickly. When it arrived I could see it was a good quality product.”

Helpful Report

“Arrived on time. Well packaged. Thank you.”

Helpful Report

“Lovely butt!!! 😂”

Helpful Report

“When ordered shipping zero after 4weeks was told it would be an extra £15 for delivery after a few phone calls it was grudgingly resolved. Never again”

Helpful Report

“Exactly what I ordered. Website wouldn't take an Irish post code though, resulting in delay.”

Helpful Report

“Very happy with service ( was already familiar with product supplied); order was delivered in very good order and promptly. I did however find the website a little confusing( ?was product available? If not,when?) All in all,very happy and would use Original Organics again.”

Helpful Report

“Fantastic company! Stephen in Customer service is outstanding.”

Helpful Report

“Great prompt service. Easy to use website. Compretetive prices.”

Helpful Report

“Drought plug was delivered promptly, well packaged, and exactly as described. I measured the plug hole (40mm) before ordering, and was confident that it would fit OK, which it did. Tried it today and it worked perfectly, so we are now able to water the garden with grey water. It recovers more water from the bath than any other method would have - I doubt if more than a cup full got left behind.”

Helpful Report

“Placed and order for a Keter premier shed 7.5ft x 9ft on the. Accepted the delivery terms of 21 days. Closer to the 21 day delivery time had no confirmation that it would be arriving. I rang customer service told not to worry it will be with you within that time. This date past so rang again to be then told that there had been a processing issue on there system but it would now be another 2-3 week minimum. Was then told a manager would call me back. That never happened so I then decided to send an email, waited 5 days with no reply so then rang back again to be told that what’s the point in updating me when they had no news about my order apart from the fact it was actually placed this time. Fast forward another week I rang to then be told it’s being delivered this week and they thought that someone had contacted me. First of all I understand mistakes can happen. But the customer service has been non existent and poor. Such a shame really because this could have been dealt with and handled in a much better way but instead I’ve had 0 communication. Not something i would expect from a reputable company. Bad attitudes, carelessness and excuses. Not happy at all !!”

Helpful Report

“Pleased with my products.”

Helpful Report

Original Organics is rated 4.2 based on 1,206 reviews