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Origin Global Reviews

4.1 Rating 622 Reviews

79 %

of reviewers recommend Origin Global

Company Reviews

Product Reviews

4.1

Based on 622 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

0808 168 5816

Email:

origin@ignitionsearch.co.uk

Location:

Sands 10 Industrial Estate, Hillbottom Road
High Wycombe
HP12 4HS

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Origin Global 5 star review on 19th June 2019

Derek & Rachel Little

Origin Global 5 star review on 3rd December 2018

Jonathan Meadowcroft

Origin Global 5 star review on 23rd October 2018

Origin Global 5 star review on 25th May 2018

Origin Global 5 star review on 17th May 2018

Origin Global 5 star review on 17th May 2018

Origin Global 5 star review on 30th March 2018

22

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi We had origin bifold doors fitted in 2011 A slave handle has snapped off and our window installation company have sent us a new set if handles to fit ourselves ! The design has changed so the handles do not fit Another window company have advised that as the handles do not fit we would need to have a new sash as too risky to mess with the door ! What are we supposed to do ? The screw holes are in the wrong place to fit new handles !”

Posted 2 years ago

Hi there, The handle you have mentioned was discontinued a few years ago. And as such, we were not able to supply the old style handle to your installer. We have supplied the new handle under your manufacture warranty cover for your chosen installer to fit. We have also stated that your installer would not need to replace the whole sash and can retrofit the new handle onto your existing panel. Kind Regards The Origin team

Posted 2 years ago

“Installer gave us very short lead times which turned out to be much longer. Front door that we purchased has dropped several times and has to be adjusted and the knocker/spy was paid for in May and still hasn't been fitted in December. Fitter is unreliable at the very least.”

Posted 2 years ago

Hi Penelope, We are sorry to hear that you have experienced some delays in parts for your doors. There have been supply issues in the past few months which may have affected your order. We are trying our best to continue to offer our quick turnarounds for manufacturing in these difficult times, and we apologise if we have had any direct contribution to the delays. However, the time frames you have mentioned do seem a little long. Please continue to make contact with your installer/supplier who is responsible for the ordering and installing of parts. Kind Regards The origin team

Posted 2 years ago

“I had an origin sliding patio door fitted 2 years ago, had an absolute nightmare experience with the regional official origin installer. The door needed to be re fitted 3 times to reach at least borderline acceptable result. Thermal and noise insulation of the doors remained very poor, for the price I paid I was expecting at least some insulation standards to be met. Definitely avoid sliding doors where they would be exposed to high winds”

Posted 2 years ago

Hi peter, We are sorry to hear that have had a few issues with the installation of your sliding doors. Origin partners work as independent suppliers and whist we do work closely with them, the partner is responsible for the surveying, ordering of products, installing and aftercare. We hope they have now correctly installed your doors for you. In regards to the insulation issues, we would again advise to speak to your installer to inspect. Kind Regards The origin team

Posted 2 years ago

“We had our Origin bifold doors fitted by an installer, Origin themselves came back and replaced them. They continue to keep dropping but Origin will not cover this with there 20 year warranty dispute them fitting them. They obviously don’t stand by there guarantee! The seals have shrunk and let draft in but they have just dismissed this! DO NOT BUY ANY ORIGIN PRODUCT as there guarantee does not cover anything and they don’t care about there customers”

Posted 2 years ago

“We bought Origen as we believed that the windows would be of excellent quality. The website states “provides an unparalleled customer services experience”. This is far from the truth in our experience to date and are reluctant to speak to us or rectify the problem. Unfortunately although they look very attractive from the outside, from the inside they are extremely disappointing. Shoddy is the only way I can describe it. The glazing bars don’t fit the windows and we have gaps at the top and bottom.”

Posted 2 years ago

Hi Julie, We are sorry to hear that you are not happy with your Origin windows. We pride ourselves on our customer service and always strive to help where we can. We are also very passionate about the quality of our products, which is why we can offer an up to a 20 year manufacture warranty. As the issues you have raised are due to the installation, you would need to speak to your installer/supplier in regards to the glazing bars not fitting, and the gaps at the top and bottom, as this is not a manufacturing issue. Ask them to come back out and take a look at the issues for you. Kind Regards The Origin team

Posted 2 years ago

“Bought Origin Windows with 20 years guarantee. Was told there is a tag in all 12 windows with a serial number which is then used to track my installation in case there are any issues in the future, for example, the installer closing shop. None of my windows has this tag and Origin won't confirm I have Origin windows. All branded companies are more than happy to do this and are grateful we purchase their products. Not Origin Global. Hopeless!”

Posted 2 years ago

“Origin products are defentily something i would recommend to someone who is re doing you home or building an extention. the product doesnt only look amazing it works amazing as well. If you are looking into buying any windows or doors, i would defiently recommend this product.”

Posted 2 years ago

Hi Stephanie, Thank you for your kind feedback. We are so happy that you have chosen Origin for your home and that you would highly recommend us. If you require any further assistance or have any future projects, please don't hesitate to contact us. Kind Regards Origin

Posted 2 years ago

“I can't recommend the Origin products enough. I have windows and a bifold, and I did lots of research when selecting which installer I wanted to use. I've seen the other reviews below, but on the Origin website there is a section where i could choose from 3 approved installers. Even so, I still did my own research on each individual one via google. When I contacted each, I was made fully aware of the guarantees terms. I was fully informed that the installer is fensa registered, which meant that if anything goes wrong with my products, then they would be guaranteed by the manufacturer. If anything goes wrong with the installation it is guaranteed by my installer. Even if I was unsure I'd simply go back to my installer since I have a contract with them? This seems fairly standard practice for the other manufacturers I considered (for aluminium bifolds/windows), so im really not sure who those below chose to install for them! Be sure to go with a fensa registered installer, who has good reviews, and you will find yourself with outstanding quality products which genuinely offer the best experience of your home. Best investment I ever made!”

Posted 2 years ago

Hi Charlie, Thank you for your kind feedback. We are so happy that you have chosen Origin for your home. And yes, if you have any issues you are correct to always inform your original installer who will help you rectify them. If you require any further assistance or have any future projects, please don't hesitate to contact us. Kind Regards Origin

Posted 2 years ago

“DO NOT BUY ORIGIN. Purchased Origin bifold doors approx 3 years ago and now for the 4th time doors have dropped leaving a gap creating noise and draft. Origin are taking no responsibility claiming it’s a installation problem not a manufacturer one. The experienced installer who I’m having to contact myself has adjusted them on 3 separate occasions and has said they will continue to drop due to the weight of each panel (a manufacturer issue). Interestingly reading reviews on Trustpilot I’m not the only person with this problem. Origin will provide a 20 year Welcome Pack guarantee that promises the world which they do not provide. An appalling company with dreadful customer care who still have not apologised for the inconvenience. The only thing they are good at is not taking responsibility. Regrettably we purchased this product and I strongly advise people not to make the same mistake.”

Posted 2 years ago

“Sadly after 4 years we have condensation in between the glass of our bifold doors and we have now been waiting 6 months to get this fixed under the 10 year guarantee. Disappointing that the product has failed, and poor service from UK Windows Surrey.”

Posted 2 years ago

“Just had a number of Origin products expertly supplied and fitted by NorthWest Bifolds. Honestly, we couldn’t recommend these guys highly enough. We started with the Origin OS44 slimline slider and ended up also going for the OB49 single door and OW70 windows, we were so impressed. The products just have a total quality feel about them and the locking mechanisms are solid and smooth. So much so, that we are already planning on replacing some other doors now! Big shout out to Steve and his NW Bifolds crew. Excellent customer service through out, giving honest advice and guidance with our choice of products. #HappyCustomers.”

Posted 2 years ago

Good Afternoon, Thank you for feedback. We are glad you had such an amazing experience with both the supply and install of Origin products. We will pass your feedback onto NW bifolds for you. Kind Regards Origin

Posted 2 years ago

“I bought my bifold door through an Origin approved company. I am writing this to make people aware of a problem with the lock on bifold doors. I would like to draw your attention to an incident that happened at my property in July 2020. An attempt was made to gain entry into my house. Luckily the house alarm was activated but in the process the burglar had snapped the lock on my bifold doors and entered into my home. The lock should not protrude as it enables burglars to grip and snap the barrel. When I bought Origin bifold doors I did so after much research. The reason I chose this company was because of the reputation, style and security. I was therefore shocked that anti snap, anti drill and anti bump locks are not fitted as standard. My doors are only 2 years old. I feel that no matter how good the security on the actual door is, if the barrel is easy to break into it defeats the object of the whole system. I complained to Origin and was told that they no longer use 1 star barrels. If they have now changed the locks and they use to a more secure lock then they should have alerted people who had purchased their doors so that they can decide if they wanted to upgrade the barrels themselves. I was so certain for the last 2 years that with their reputation that the doors would have the most secure system on the market. I have now changed the barrel to the maximum security type recommended by the police. If I was given an option at the time of purchase I would have paid an additional amount of money for peace of mind.”

Posted 2 years ago

“Just had extra tall, slimline Origin bi folds installed by NorthWest Bifolds. They are simply stunning. Highly Recommended”

Posted 2 years ago

Good Afternoon, Thankyou for your feedback, we are glad that you are happy with your origin products and hope that should you have any future projects to contact Northwest Bifolds again. Origin

Posted 2 years ago

“I couldn’t find a review section for sliding doors so have put it here as my previous attempt to get a response from Origin was not successful! Having had OS-29 doors fitted, we do like the quality and narrow sight lines, but who designed it so that the door handle on the main moving door is used to push against the frame of the next door to move it? Pulling the door open from the outside is a certain way to trap your hand and fingers between handle and frame! Metal to metal contact (stainless steel against painted metal frame) is an extremely poor concept to move these heavy doors, how long before the paint is chipped and damaged and then we find it’s not covered by any guarantee, that’s if we’ve got any fingers left to fill out the form…..!”

Posted 2 years ago

“Despite contacting origin to discuss how dangerous the bifold doors we have installed could be we’ve met with nothing but avoidance. If we open the access door and secure it back on to the magnet, we would presume that it would be safe. NO. Today, again, a gust of breeze has caused the door to come lose and slam into the door aperture. If a child had been co I got I. Or out or a hand had been on the frame, serious damage could have occurred When we purchased the doors we saw 2 magnets to secure the open door. When installed there was only one. Despite contacting Origin, and being assured they would provide our supplier with the necessary magnets this has not happened and now our supplier is missing in action and Origin refuse to talk to the customer. My husband is at his wits end with these windows. He’s having to finish installation and sealing himself as we cannot get the fitter to respond to requests to finish the work and Origin refuse to take responsibility for a product that does not live up to its image and advertising I cannot recommend this product at all. It’s not cheap yet I feel we have got a third rate product for a top level price Totally disgusted J Guess”

Posted 2 years ago

Good Afternoon, Origin will be able to supply the additional magnet however you would have to request this via the original installer as they will need to install this for you. The Magnets on the bi-fold doors are not designed for wind resistance so we would not recommend relying on them to hold the door in high winds. Kind Regards Origin

Posted 2 years ago

“Impossible to get Origin to cover contractual warranty. I installed a $10,000.00 folding door. The hinges broke for the second time. Origin acknowledges parts are under warranty but for the past 8 months it has been IMPOSSIBLE to have them fix the issue. DISHONEST, UNPROFESSIONAL, INCOMPETENT. So ridiculous, I have to get my attorney involved for breach of contract.”

Posted 2 years ago

Good Morning We are sorry to hear that you are experiencing these issues. You have posted your review to our UK review site. I have passed your details to our team in USA and made them aware of this. kind regards Origin

Posted 2 years ago

“3 Doors oversized for opening bad design I believe the installation should have been a 4 door as the weight of the three falls to the one side so you can’t open the doors without a struggle and sometimes impossible to close properly to lock them installation perfect but product badly designed , Origin as so many other customers have received complaints but really not interested they always blame the installation not there product they won’t even come out to look at the problem I would not recommend them to anyone kind regards from chris watson at SA68 0xe and if there’s any one out there that could sort these bifolding doors out please contact me on 07957718906”

Posted 2 years ago

Good Morning, We are sorry to hear that you have experienced some issues with the install of your Origin products. All Origin partners work as independent suppliers and whist we do work closely with them, the partner is responsible for the surveying, ordering of products, installing and aftercare. This is supported by Origin’s manufactured product warranty which will rectify any manufacturing failure of the physical product, but does not include any remedial work due to installation issues. If we can help any further, please do contact us on 01494 686868. Kind Regards. Origin

Posted 2 years ago

“We had bifold doors installed and very disappointed as the top of doors do not fit to the seal leaving a gap to allow daylight visible through it and needless to say it also draughty numerous visits by installer nothing gets rectified having spoken to suppliers and yourselves we had no help, and we have a product not up to your sales literature claims it is acceptable that things go wrong sometimes but the lack of assistance in solving problem is very annoying”

Posted 2 years ago

Good Morning Good Morning, We are sorry to hear that you have experienced some issues with the install of your Origin products. All Origin partners work as independent suppliers and whist we do work closely with them, the partner is responsible for the surveying, ordering of products, installing and aftercare. This is supported by Origin’s manufactured product warranty which will rectify any manufacturing failure of the physical product, but does not include any remedial work due to installation issues. If we can help any further, please do contact us on 01494 686868. Kind Regards. Origin

Posted 2 years ago

“Absolutely first class service and product! Seriously impressed and would not hesitate to return to Origin in the future. Very thoughtful service, excellent installation - tidy, polite and efficient - and a brilliant end product! Honestly could not have asked for more.”

Posted 2 years ago

Good Morning, Thank you for your kind feedback. We are so happy that you have chosen Origin for your home. If you require any further assistance or have any future projects, please don't hesitate to contact us. Kind Regards Origin

Posted 2 years ago

“We recently used Origin bi-fold doors for an extension we were building. Having put in many bi-folds we can say that we were extremely pleased with the quality of the product and will certainly be using Origin again in the future.”

Posted 3 years ago

Good Morning, Thank you for your kind feedback. We are so happy that you have chosen Origin for your home. If you require any further assistance or have any future projects, please don't hesitate to contact us. Kind Regards Origin

Posted 2 years ago

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Origin Global is rated 4.1 based on 622 reviews