Order Blinds Online Reviews

Name: Order Blinds Online
Address: Newark Beacon, Beacon Hill Office Park, Cafferata Way, Newark, Nottinghamshire
Rating: 4.76

4.8 Rating 2,847 Reviews

96 %

of reviewers recommend Order Blinds Online

4.8

Based on 2,847 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01159 699933

Email:

info@orderblinds.co.uk

Location:

Newark Beacon,
Beacon Hill Office Park, Cafferata Way,
Newark
Nottinghamshire
NG24 2TN

Order Blinds Online 5 star review on 16th February 2026

186

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incorrect size and I had paid for measurement insurance.They said they would replace if I paid at my own cost for the return. Decided to remove blind and affix to my previous tube. Blinds are left winding so you have to await their video on U Tube to alter. Fixings are for above the blind only, not the side.Never told this when ordering.Do not use this company, expensive and poor after sales service.They would not refund my insurance even though I had rectified their error.Buyer beware”

Helpful Report

Posted 2 years ago

Hi David, Thank you for taking the time to leave us a review, I'm sorry to hear that you're unhappy with the service provided. Looking into this further for you, I can see you have been communicating with our Customer Services already via phone and email. From a discussion on the phone once you'd received the order, you confirmed you were attempting to side fix the brackets. As advised, our standard roller brackets are not suitable for this. This is due to the 0.5cm recess reduction we make on the width, and as we make this reduction, you do have to bring the brackets in slightly either side to accommodate this. The reductions had also been clarified in a previous email to you prior to ordering & we do make it clear on our website about the fixing methods. As you had said that you cannot top or face fix as the brackets are intended for, we have offered you the no drill brackets as an alternative solution & waived the cost of this as you had the mismeasurement insurance. This isn't something we would usually do, as the insurance covers replacement blinds only, but wanted to provide the best solution in getting this resolved. We have also followed up with you today to see if you would still want these brackets as a solution. You had also not made us aware of fixing the blind yourself, as we would have advised against this. With it being a made to measure blind, tampering with the blind does unfortunately affect the product warranty & we are not sure what video you are waiting on regarding the blinds unwinding as this is not something you've reported. Regarding the insurance, this is an insurance policy in case of an error with the measurements & is non-refundable. Apologies this is not the outcome expected. All the information including having to return your blind to activate the insurance is included in the Ts & Cs all available to view on the website.

Posted 2 years ago

“The service was second to none, I ordered samples and had them delivered within a few days for free! And then had a follow up email telling me one sample wasn't in stock and it would be sent asap. It arrived a few days later. I then placed my order for a black out roller blind, quickly and easily on the website and it arrived in record time. The blind material itself is very good quality and light doesn't come through it at all. Light does come through around the edges but this can't be helped. The only thing I will say is I upgraded the blind cord to a nickel one and you do have to pull it quite hard to move the blind up and down. I have the roller blind behind my Roman blind and the Roman blind operates significantly smoother than the roller one”

Order Blinds Online 5 star review on 15th September 2023

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Posted 2 years ago

“Lovely blind - definitely not “easy fit” as stated for me. The wall plugs didn’t fit properly so I used others and it keeps coming loose at the top on one side. It looks lovely though 🙂”

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Posted 2 years ago

“The blinds are great - fit perfectly and easy to install. They took a bit longer to arrive that stated, but to be fair, as soon as I contacted customer service to ask when they might arrive, it was dealt with immediately - nice to be able to deal with a real person too! I'll be ordering more for sure.”

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Posted 2 years ago

“The blinds are of good quality and made to our specifications. The team members I spoke to when placing my order were polite and helpful. Overall very happy with the service and product.”

Order Blinds Online 5 star review on 1st September 2023

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Posted 2 years ago

“Very pleased with the blinds we ordered...would highly recommend..”

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Posted 2 years ago

“I’ve ordered 6 blinds from Order Blinds (4 Easy Grip annd 2 Velux) over the last 12 months and all have been excellent. Very easy to put up, quick delivery, great quality.”

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Posted 2 years ago

“The blind's arrived quickly and like previous blinds perfectly fit and well made. Would not order blinds from anywhere else.”

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Posted 2 years ago

“Great blinds quickly delivered, would definitely use again.”

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Posted 2 years ago

“The blind was perfect and delivered in good time with clear communication”

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Posted 2 years ago

“Super easy to fit and the blind make it absolutely dark. Amazing for a migraine sufferer in the middle of summer.”

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Posted 2 years ago

“Perfect fit perfect colour. Customer service second to none. Definitely recommend this company.”

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Posted 2 years ago

“I had several questions before I ordered the blinds, but they were answered quickly and with great patience. I hesitated to order initially as they seemed dear compared to the Range or Dunelm, but it was the exact fabric design I wanted. When they came ,I was so delighted. The finish on them is superb, end caps to cover the workings and the ease of fitting with a spring loaded end was perfect. They look and hang lovely. Thank you so very much.”

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Posted 2 years ago

“Excellent quality, efficient service. Highly recommended”

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Posted 2 years ago

“Very good service from start to finish. The lady was so helpful when we ordered them, and now that they are up we think they are excellent. Thank you so much.”

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Posted 2 years ago

“Fantastic quality Quick delivery.”

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Posted 2 years ago

“Fantastic product, easy to assemble and put in place. Simple ordering process from start to finish. Could not ask for more.”

Order Blinds Online 5 star review on 4th August 2023

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Posted 2 years ago

“Easy, good quality, delivered in time”

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Posted 2 years ago

“I love my blinds from Order Blinds Online. Lovely quality, easy to fit and look fab. I ordered 2 blinds of the same design for my baby's room and the print on them were slightly different. The shop very kindly offered to change one of them free of charge so they matched and sent it out. They were very nice about it, and it was all arranged over email so couldn't have been easier. Very impressed, would order again from here.”

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Posted 2 years ago

“I came to purchase from Order Blinds whilst searching for a 'no drill' blind. I was very pleased to discover "Grip Fit" blinds on their website & also to have the choice of 'sunscreen' material (neither of which I had heard of before). I couldn't be more pleased with the blind; it was so easy to put in place & feels secure. It looks and feels well made, better quality and more sturdy than off-the-shelf blinds. The 5% sunscreen works great in my home office in allowing light into the room but removing the glare. The website was clear and the ordering process straight forward. It arrived in the timescale expected. It was reassuring to know that I could receive a free replacement if the measurement wasn't quite right (although it would be even better if this was included as standard rather than costing £10). Many thanks indeed for a great product and service.”

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Posted 2 years ago

Order Blinds Online is rated 4.8 based on 2,847 reviews