Only Oak Furniture Reviews

Name: Only Oak Furniture
Address: Unit 26 Orde Wingate Way, Primrose Hill, Stockton on Tees, North Yorkshire
Rating: 4.53

4.5 Rating 929 Reviews

89 %

of reviewers recommend Only Oak Furniture

4.5

Based on 929 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Only Oak Furniture 5 star review on 29th April 2025

115

Anonymous

Anonymous // 01/01/2019

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“Very well organised company .Happy with my order too”

Helpful Report

Posted 4 years ago

Thank you for your review and your custom. We are pleased you are happy with your table.

Posted 4 years ago

“Delivery of the product was terrible due I think in part to the courier used. The furniture itself is very nice and happy with it. The delivery times were well over and above what was stated and absolutely no update was given on the delivery”

Helpful Report

Posted 4 years ago

Hi Steven, Thanks so much for the review, We aim to deliver all furniture within our 10-20 working days timeframe. In your case, this was slightly over which we apologise for. I am really pleased you like your new furniture and hope you enjoy it for years to come.

Posted 4 years ago

“I have been impressed with Only Oak Furniture from the start of my order. They couldn’t have been more friendly and helpful and the phone has always been answered quickly, unlike lots of other companies I have dealt with. When my chairs were going to be delayed (because of Covid) they didn’t hesitate to offer me a refund for the chairs and the table, I declined then but at the last minute I asked if I could and within an hour a full refund for the chairs was made. I would certainly buy from them again and would highly recommend them.”

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Posted 4 years ago

Hello Karen. Thank your review. We apologise that we could not get your chairs to you in a timely manner. However, we hope you enjoy your table. We look forward to welcoming your custom in the future.

Posted 4 years ago

“Really pleased with my dining table and chairs. It took a while to arrive but communication was clear and the price was the best I could find for this type of table in particular. Delivery was excellent, the guys were very professional. Excellently packaged to protect the item. Highly recommend.”

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Posted 4 years ago

Thank you for your review, Katie. We apologize for the wait for your item. We are doing our utmost best with the current situation to get items to our customers as soon as possible. We will certainly pass your review on to our delivery team. Enjoy your table and chairs.

Posted 4 years ago

“Although the item arrived a day later than stated- well packed- delivery was with no problems I would use again”

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Posted 4 years ago

Thank you for taking the time to leave a review, Sarah. We apologize for the item arriving a day late and welcome all feedback so we can correct it and provide the best service possible to all of our customers. We look forward to providing you with this in the future.

Posted 4 years ago

“Lovely piece of furniture! Description on line was perfect. Exactly as it says. Came very well packed. Not a single scratch. Excellent quality. Wouldn't hesitate to buy again from this company. Many thanks!”

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Posted 4 years ago

Thank you for your review Véronique. We are pleased you are happy with your item and our service. We look forward to providing you further in the future.

Posted 4 years ago

“Quick. Efficient. Excellent comms. Item arrived when stated. Very well packaged. Delighted with quality of our hi-fi unit. Cheapest on internet for this product. Very happy to recommend”

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Posted 4 years ago

Thank you for taking the time to leave a review, Graham. We are pleased you are happy with the quality of your HI-FI Unit. We always do our best to have items that are of great value and quality,

Posted 4 years ago

“Purchased a table and chairs garden set. Very pleased with the purchase. I was also impressed with the online help prior to my purchase and also with the prompt reply I received to an email I sent after making my order. I would have given the full five stars if there had been better communication regarding the delivery but this was not necessarily down to Only Oak Furniture.”

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Posted 4 years ago

Thank you for your review, Theresa. We apologize for any miscommunication regarding your delivery and welcome feedback so we can improve further. We are pleased you like your furniture.

Posted 4 years ago

“We recently ordered a large coffee table and a nest of matching tables. They were delivered fuss free and we assembled them easily. The quality of this furniture is outstanding beautifully made. We are so pleased with them that we have now ordered a TV console to match. We will not hesitate to use this company again for our furniture and to recommend to friends and family.”

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Posted 4 years ago

Thank you for taking the time to leave us a review, Angie. We are very happy to of been of service to you and that you continue to use our company. Enjoy your furniture.

Posted 4 years ago

“Very efficient service. Was kept informed every step and furniture delivered well within the time specified on a day to suit . Excellent!!”

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Posted 4 years ago

Thank you for your review, Pauline. We are pleased you are happy with our service.

Posted 4 years ago

“Unfortunately the ‘order complete ‘ page disappeared almost immediately from my computer which meant I had to contact the office to get details of delivery. Ordered on a Saturday, delivered Friday. Good service, thank you.”

Helpful Report

Posted 4 years ago

Thank you for your review, Joan. Apologies for your order page disappearing. We always welcome feedback so we correct things. We are pleased to of provided you with a speedy delivery of your item.

Posted 4 years ago

“Good quality and value item. Customer service was good. Slight error on delivery due to address not being updated! Luckily I wasn't far away and the item fitted in the car!”

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Posted 4 years ago

“Faultless service and products! Quick, efficient ordering and delivery service (the partner haulier company and delivery experience has been particularly wonderful). The items (a bistro set of garden furniture) we have received are of excellent quality, extremely comfortable, and rldgxnt/good looking. Faultless service and products! We could not be happier!”

Helpful Report

Posted 4 years ago

Thank you for your review, Bridget. We are very pleased to of been of service to you and will pass on your review to both the supplier and our delivery team.

Posted 4 years ago

“Really excellent quality. The set looks like natural cane and was easy to put together. Arrived quickly too”

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Posted 4 years ago

Thank you for your review, Lesley. we are pleased you like your item.

Posted 4 years ago

“Great product , great customer service thanks you”

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Posted 4 years ago

You're more than welcome Tinatin. Thank you for your review

Posted 4 years ago

“Delivered when said. Excellent Garden Furniture 👍”

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Posted 4 years ago

Thank you for your review. We are pleased you are happy with your garden furniture.

Posted 4 years ago

“Outstanding customer service from start to finish. Purchased a grey 9 piece rattan cube furniture set after much deliberation. I was worried about the quality as the pricing does vary massively across websites. I have to say I’m delighted with this set and the quality is better than I anticipated. I would highly recommend this product and also only oak furniture.”

Helpful Report

Posted 4 years ago

Thank you for your review, Heather. We are pleased you are happy with your product and we will pass your review on to the supplier as well. We always do our best to be fairly priced with all our items. We are pleased to of been of service to you.

Posted 4 years ago

“Fantastic, needed a wine rack delivering fast to a UK address so we could ship it to Spain on a van, so very time critical, and they managed it with time to spare. Thanks Clare.”

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Posted 4 years ago

Thank you for your review, Anthony. We are pleased to of delivered your item on time for it to be shipped to Spain. I will pass your thanks on to Claire.

Posted 4 years ago

“Very quick dispatch. Excellent quality of the product.”

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Posted 4 years ago

Thank you, Joanna. We are glad to hear your happy with your item.

Posted 4 years ago

“Quite happy with our new console table that appears to be really solid and well made”

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Posted 4 years ago

Thank you for your review, Rosemary. We are pleased you like your table.

Posted 4 years ago

Only Oak Furniture is rated 4.5 based on 929 reviews