Online Lighting Reviews

Name: Online Lighting
Address: Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes, Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes, Buckinghamshire
Rating: 4.41

4.4 Rating 1,080 Reviews

85 %

of reviewers recommend Online Lighting

4.4

Based on 1,080 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Online Lighting:

Search by room, type, finish and price to find the perfect light for your home. We are proud of our focus on customer care and technical knowledge to help you choose the right light for your needs.

Our mission statement is the same today as it was 25 years ago when we first ventured into the lighting industry:

“To deliver the best quality products combined with superb technical support when and how our Customer requires it and with exceptional customer service."

Visit Website

Phone:

0345 646 1139

Location:

Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes,
Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes
Buckinghamshire
MK8 0AB

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Online Lighting 5 star review on 21st July 2025

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good value for money! Good quality! Just what my dad wanted! Very quick delivery! Will definitely be ordering more lights from you!”

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Posted 4 years ago

“I'm very pleased with my lamp very good quality”

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Posted 4 years ago

“Lovely lamp base for my sitting room. Arrived quickly and it was extremely well package to ensure no damage. Looks great, hubby loves it too always a bonus!”

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Posted 4 years ago

“The communication could of been better we knew a item was out of stock but didn't receive any notification when it was likely to be sent until i e mailed asking for any updates, apart from that all ok”

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Posted 4 years ago

“Brilliant service, ordered and delivered within 24hrs and that was on regular delivery. Will certainly use again.”

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Posted 4 years ago

“Excellent service from ordering to delivery”

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Posted 4 years ago

“Fantastic online shopping experience, the light fittings look even better in person.. I was so impressed I bought all the light fittings for our renovation. The best part is the bulb recommendations it makes it so much easier to shop for bulbs at the same time without having to look too far.. I will be back :)”

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Posted 4 years ago

“Very poor service, lack of communication and ignore emails and social media ! Item only sent when I advised it was in fact In stock and not as they had advised stuck in Transit due to brexit and covid !”

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Posted 4 years ago

“We’re absolutely with the standard lamps we bought from Online Lighting. They look gorgeous and are exactly as described. Excellent service, ingenious packaging, clear instructions. What’s not to love? Well certainly be returning to this company.”

Online Lighting 5 star review on 14th February 2021

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Posted 4 years ago

“An excellent service, thank you! My light arrived much quicker than anticipated which is always a bonus! A fab looking light at a really good price. I will certainly be ordering from here again Elaine”

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Posted 4 years ago

“Really fast completion of my order and I love the lights which were at a very competitive price. Came double boxed and well packed.”

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Posted 4 years ago

“First class service. Arrived promptly. Thank you”

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Posted 4 years ago

“Excellent service,ordered on Wednesday came on Friday perfect!”

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Posted 4 years ago

“Lots of different lightning ideas. Prompt shipping. Very pleased with item bought. Good quality”

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Posted 4 years ago

“Absolutely stunning lamp. Fantastic value for money. Looks expensive. I have ordered another one. Brilliant customer service. Fast delivery too! Buy with confidence x”

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Posted 4 years ago

“Impressed with how fast delivery was, so pleased with my lamp, quality”

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Posted 4 years ago

“The lamp was well worth the wait it’s beautiful. Thank you. Only thing I would recommend is keeping your customers more informed on reasons for delay.”

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Posted 4 years ago

“I returned a light worth £100 two months ago and I have still not received my refund. I have contacted customer services multiple times and I have provided proof of postage and a returns confirmation email and I still have not received a refund. I wouldn’t usually chase a refund up but £100 is a lot of money which I’m sure most will agree.”

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Posted 4 years ago

As I am sure you understand in circumstances such as these we have a process to follow. Unfortunately your returned parcel did not reach us. We do understand you dropped it off and it was picked up by our nominated carrier and then was lost in transit from that point. This of course is very regrettable and a most unusual occurrence also. I am pleased to note your refund was processed in full as soon as our investigations were complete. We regret any inconvenience. The Customer Care Team

Posted 3 years ago

“Service was exceptional, ordered a light fitting at 8 pm on Monday evening and took delivery at lunchtime on the Wednesday. Item was well packed and protected.”

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Posted 4 years ago

“I received the clip on lamp today which looks good but I can't issue a full review yet as I havent received the budget I also ordered at the same time”

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Posted 4 years ago

Online Lighting is rated 4.4 based on 1,080 reviews