One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.64

4.6 Rating 3,360 Reviews

91 %

of reviewers recommend One Call Rescue

Company Reviews

Metrics

4.6

Based on 3,360 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick service only took 20 mins for the recovery to arrive. Charged my dead battery. Had to call again as the car once again died. Found it a bit hard to find the correct number but once I did it only took about 45 mins for the recovery to arrive. The recovery then took me and my car home. Great service, first time I had to use them.”

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Posted 3 weeks ago

“Whole recovery took less than an hour and a half, all fully updated on time of arrival, vehicle collected by fully equipped truck and the recovery operative was very customer focused and professional, Victoria recovery done a great job and dropped off the car to exact location. Very pleased with the service.”

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Posted 3 weeks ago

“Initial call. Only option to go on line. Not being able to speak directly about problem very stressful as reasons for breakdown on line do not cover all eventualities. Can't read tiny writing with sun on phone screen. Feel vulnerable and afraid of signal going. Definitely need to speak to a human in these situations.”

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Posted 3 weeks ago

“The level of communication after the initial call was informing and handled in a very timely manner. Im not sure if TF3 was the call handler or the young man who drove the recovery vehicle (Alex) but a great job done by both. Alex was very customer focused,pleasant,chatty and one of the nicest people you could ever wish to meet. Thank you for making the journey home go so quickly.”

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Posted 3 weeks ago

“Fast efficient service”

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Posted 3 weeks ago

“Didn't have to wait long, he was very helpful and friendly, got the car running so I could go and sort it out, great service, thankyou 👍”

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Posted 3 weeks ago

“I Rang up and was happy with your service on the phone the breakdown truck arrived within 2 hours of the call to take my car and caravan home supererb service Great One call , first time ive called them out using this insurance company for 10 yrs 👍”

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Posted 3 weeks ago

“Everything went smoothly and not much of a wait in Steve the operator turning up.”

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Posted 3 weeks ago

“Very prompt service once they had the report first class service forgot the members name but he was first class many thanks”

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Posted 3 weeks ago

“Lee was very professional and polite.”

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Posted 3 weeks ago

“Great guy, quick service was happy”

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Posted 3 weeks ago

“I broke down last night midway between home and Southampton at approximately 4pm. The app was unusable as it wouldn't let me pin point my location. I rang and was informed rescue would be between 60 mins to 2 hours and that I would receive an update from an agent. After an hour I had no update so I rang again. This person was disinterested and not reassuring, just informed me the ETA of the agent would not be 6.30pm. No apology no reassurance. I was a single female on the side of a very busy road with a rapidly dying phone battery. At 6.30pm I had still had no update. I rang again and although the guy was very apologetic, I was informed that the agent was delayed and that his ETA was now 8.30pm which would be over 4.5 hours after original breakdown and dark and I was alone. It was at this point that my friend who I was on route to visit drove 1.5 hours from Southampton to sit with me so I wasn't left vulnerable and to check my car. He checked over the engine and could not see anything obviously wrong, tested my car which had thankfully decided to work temporarily and we made the decision to attempt to drive me home with him following. Thank god this worked. I am absolutely appalled with the "service" I received it was truly dreadful. If I had been on the motorway or worst still had my 2 young children in the car at the time I cannot imagine the stress and fear I would have felt. I have sent in a complaint and if I do not get a satisfactory outcome I will be taking it further. I pay for a "gold membership" and the service was the worst I have experienced. I am now terrified of going on any long journeys or driving anywhere that I could get stuck and it had left me really shaken up. I do not accept this as customer service in any capacity and will 100% be moving insurers when I will not be penalised financially. Utterly appalling.”

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Posted 3 weeks ago

“Literally one call to report tyre blow out and tyre was replaced in less than a hour from the call. Amazing service! Thank you”

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Posted 3 weeks ago

“The staff member was great, but making me pay a fee before I can be towed even though I have breakdown recovery is a terrible policy. I will not be renewing”

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Posted 3 weeks ago

“Absolutely fantastic 👏 waited about 20mins before being transported back home”

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Posted 3 weeks ago

“TF3 arrived within the 20 minutes he had told me on the phone, he was polite and helpful, advised me on what the problem may be andgot me on my way within 10 minutes or so, very happy 😁”

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Posted 3 weeks ago

“Despite apparent struggles with their own truck breaking down I was suprised with a truck near to the promised time”

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Posted 3 weeks ago

“Responded quickly. Recovery driver was professional and friendly. Highly recommended.”

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Posted 3 weeks ago

“Happy, I'm very grateful for the support and service you provided”

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Posted 3 weeks ago

“Quick, helpful, completely stress free, excellent service, thank you so much”

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Posted 3 weeks ago

One Call Rescue is rated 4.6 based on 3,360 reviews