One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.66

4.7 Rating 4,331 Reviews

92 %

of reviewers recommend One Call Rescue

Company Reviews

Metrics

4.7

Based on 4,331 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

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“Very efficient nice young man”

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Posted 3 years ago

“My customer advisor did a great job”

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Posted 3 years ago

“One call rescue excellent service really nice & polite man very satisfied”

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Posted 3 years ago

“The recovery drivers were fantastic Very cheerful and helpful Thank u for them arriving so quickly Twenty minutes and they were here”

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Posted 3 years ago

“Excellent service today, the recovery service was great very helpfull”

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Posted 3 years ago

“I was apprehensive as I had never used One call Rescue before, and as this was the fist time I have ever broken down I didn’t know what to expect, but absolutely EXCELLENT, communication Experience EXCELLENT,and outstanding Quick service by Roadside recovery. Would 100% recommend one call 👍”

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Posted 3 years ago

“Excellent, Joe was very helpful and I would recommend One Call.”

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Posted 3 years ago

“I had significant issues with another breakdown company that is a lot more high profile and waited 11 hours to still not be recovered. One Call have been amazing. Fantastic service, great communication and highly recommend them. They came out to fetch me and also supported with other issues I faced. I accessed this service through Yoga who clearly know to treat a customer!!”

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Posted 3 years ago

“The man was extremely helpful and talked us through our problem”

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Posted 3 years ago

“Sp to Leanne on the phone who was very helpful calm & clear, breakdown person was quick & efficient, I'd definitely recommend. Thanks Team One Call.”

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Posted 3 years ago

“No hassle service, they have dealt with my recovery within 2 hours. Very friendly and polite”

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Posted 3 years ago

“Very good service came before expected time Friendly polite young man had me mobile in no time Thank you 😊”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“One call had made a mistake with my daughters breakdown cover but they put everything right and every company gets things wrong sometimes- it's the way they deal with it that matters and speaking to Holly M on Live-Chat she dealt with it particularly well - Thank you.”

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Posted 3 years ago

“Took a while to get to us but Leanne from OneCall was very nice on the phone and Chris who picked us up was great.”

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Posted 3 years ago

“Absolutely fantastic service. Was there within 20 minutes and problem sorted within 10. Cannot praise enough. Fantastic. Thankyou.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Very fast and efficient response”

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Posted 3 years ago

“Having not be able to use my car in the morning, once reported then tech turned up very promptly, within the promised time. He was very polite, found the issue with the battery. Price was good for replacement and he returned quickly and fitted. Can’t speak highly enough of the tech.”

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Posted 3 years ago

“I’ve had to use this service twice int the last 5 weeks. The first one left myself and my husband , in his late 70s and disabled, standing at the side of a busy trunk road in a darkening and increasingly cold night. No recovery vehicle ever arrived and no contact was ever made. It’s very difficult to find a contact number at any time but late on a dark night, impossible. I complained but had no further contact or explanation. Turning to today’s incident, the issue happened in an area that I am unfamiliar with. Breakdown was around 12.30 and I was advised that recovery would arrive at 15.35. I had my baby grandson in the car with me and had to collect his older (but still very young siblings ) from school at 15.15. I had no option but to get a taxi back to my daughter’s house, so that I could collect the children. Proactively, I contacted you to explain the situation and ask for at least 30 minutes notice when the recovery was arrriving. The recovery person subsequently phoned around 15.30 and phoned to advise. However, he was very considerate and left to allow me 30 minutes to arrange a racing for the short trip to the site. Unfortunately I was unable to get a taxi but I waited for a bus, which never arrived. He phone back twice and tried his best to help but his depot would not give permission to wait any longer. He advised me to ask you to call again when I reached the car . At that point I was told the recovery could not be resubmitted as it had already been sent out. I can quite understand why, but can’t understand why there was not even an apology for the first incident. I do feel your organisation owes me another recovery.”

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Posted 3 years ago

One Call Rescue is rated 4.7 based on 4,331 reviews