One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.66

4.7 Rating 4,315 Reviews

92 %

of reviewers recommend One Call Rescue

Company Reviews

Metrics

4.7

Based on 4,315 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When we called for assistance it was really easy to sort out. All of the staff especially Leanne were really helpful, the only negative was that the actually company that were coming to collect our car were running late and we did not receive an update from them but I called one call and Leanne quickly gave us an update😊😊”

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Posted 3 years ago

“I wasn't hopeful on phone call & recovery going well. Everything went spot on Local lad knew he's stuff advised where to take my car for a Quick repair”

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Posted 3 years ago

“Great service exceeded expectations !”

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Posted 3 years ago

“Very friendly and professional service”

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Posted 3 years ago

“Speedy and professional service and very polite and helpful”

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Posted 3 years ago

“On line portal did not work- and agent insisted that I booked into a garage and be recovered to that while all that was needed was a battery boost. He also said he would hold the call until I got back to him - he didn’t”

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Posted 3 years ago

“Shocking, did everything they could you defer me away. The person who answered the phone was so unhelpful. Hung up on me and wanted £20.00 to come out, so the recovery is basically worth nothing. No duty of care and no interest in a customer being stranded. This is the 2nd time this has happened and they left me for over 4 hours last time and in the end I had to get someone else to collect me.”

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Posted 3 years ago

“""”

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Posted 3 years ago

“very good service”

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Posted 3 years ago

“Very efficient and professional,”

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Posted 3 years ago

“Quick response and issue sorted - it less than an hour from the time reported to problem solved.”

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Posted 3 years ago

“My car had come to a halt in the middle of the road just after crossing Tower Bridge in London. It was late at night and pouring with rain. So I was so pleased with the way my call was handled and even happier with the fact that the agent arrived nearly an hour earlier than the estimated time given. Excellent.”

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Posted 3 years ago

“Customer care was 100%”

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Posted 3 years ago

“First class …quick very knowledgeable and very helpful…friendly and polite…thank you George .”

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Posted 3 years ago

“Thank you to Leanne, I was very stressed and anxious and she calmed me down and dealt with my breakdown professionally and quickly and patiently and kindly.”

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Posted 3 years ago

“It seems impossible to contact you I have tried four telephone numbers and tried various emails all without success. I have sent proof of my no claims discount to your offices in doncaster. I have spent literately hours trying to contact you.”

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Posted 3 years ago

“The call centre service was BRILLIANT He was calm and understanding as I messed with my technology in order to give him necessary info….. and patiently explained how I could access payment over the phone. The recovery mechanic was punctual and quick to arrive. Kind, thorough, efficient, and ensured all the onboard tech was working before he left. SUPERB. A great experience all round…( that is if you have to breakdown 😉) Many thanks”

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Posted 3 years ago

“The time from reporting the breakdown to actually having a recovery truck there was quicker than the allotted time. It could have been a quiet night. It helped having a tracker to see exactly where he was, along with his name and registration number of his vehicle.”

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Posted 3 years ago

“I spoke to Leon within the claims department about my windscreen claim, he was very patient and professional about the situation, which was resolved promptly. Thank you very much.”

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Posted 3 years ago

“Quick, efficient and polite.”

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Posted 3 years ago

One Call Rescue is rated 4.7 based on 4,315 reviews