One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.66

4.7 Rating 4,454 Reviews

92 %

of reviewers recommend One Call Rescue

Company Reviews

Metrics

4.7

Based on 4,454 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast response, polite and professional”

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Posted 4 years ago

“Great service as always”

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Posted 4 years ago

“John was efficient and obliging. You were accessible. I tried the RAC who were obstructive and contemptible. I’m grateful for your service. The £20.00 charge was very modest & we were pleased to pay up.”

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Posted 4 years ago

“I spoke to a lovely chap he was so kind and patient thank you And the breakdown young man was lovely too ,I had my elderly sister with me And she was not feeling too well . So bless you all for sorting us out ! Catherine Parker Mrs”

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Posted 4 years ago

“Really easy to use. Lady was great”

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Posted 4 years ago

“So I broke down this morning on my way to work & immediately call One Call & spoke to Leanne who was very friendly, calm & put me at ease as to what happens next. Unfortunately the text that was supposed to come through didn’t so I called again & s as young man (sorry didn’t get his name) sent it through. Unfortunately I didn’t have enough internet service to open the page to Greg the recovery process going so called again & got through to Leanne again who sorted this all for me over the phone. Within 10 minutes of this conversation I was picked up & towed home. Thank you so much for all your help & calmness. Mark 👍🏻”

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Posted 4 years ago

“The person who sorted out the car for me was absolutely great but I had to wait quite a long time for him, which is why I'm giving 4 stars not 5. He was calm, efficient and professional.”

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Posted 4 years ago

“The call handler was okay, but the guy who turned up to jump start my car, first of all went to the wrong place, even though I asked him if he knew where he was going when he called me initially. It was only when he called a second time to ask where my car was, that he turned up at the right location. He had a booster starter, that wasn't fully charged, so had to go and get another one. This just added more time to what should have been a pretty straightforward jump start. There doesn't seem to be a tick box for 1-2 hours below, so I've left it empty. When it comes time to renew, next year, I'll give them a miss.”

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Posted 4 years ago

“It’s was a relief to get collected and brought to our destination. Driver was very helpful and pleasant.”

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Posted 4 years ago

“Joke. Really unhelpful, it felt really unsafe on the motorway, unwilling to find a garage, I had to use Google and then phone local garages whilst on the hard shoulder to diagnose the problem. Way worse than AA, RAC and Green Flag. Won't be renewing.”

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Posted 4 years ago

“Didn't force me to do everything by text at side of road. Would have been very upset if unable to do over phone.”

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Posted 4 years ago

“Car failed to start when about to board Newhaven - Dieppe boat Friday am 8 july .Called breakdown service and the engineer could not have been quicker or more efficient in sorting out the problem . Not his fault we had to get the evening boat .Very pleased with the service .”

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Posted 4 years ago

“1st class service from start to finish. Really quick to answer phone and helped me throughout the call, even when I called back and spoke to a second guy, he too was so kind and supportive. Breakdown fella arrived within 20 mins and sorted out my tyre. Really really impressed”

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Posted 4 years ago

“Excellent ,great,glad to be a One Call Rescue customer.”

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Posted 4 years ago

“Excellent telephone service when reported breakdown. Extremely fast response....about 15 minutes....and then very good service. Mechanic was very patient and thorough and once car was started, followed me to my garage to ensure the car made it there.”

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Posted 4 years ago

“Excellent recovery service. Was a lady on my one stuck in a very busy high street, automatic gears wouldn’t work. Spoke to a really helpful man (Ben) who assisted me through all that has to be done. Rescue lorry came within half an hour and Micheal (the recovery driver) was great. Can’t recommend highly enough. Many many thanks.”

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Posted 4 years ago

“Spoke to a very lovely young lady on the phone called Claudia very pleasant to speak to her and the whole process was very smooth and was recovered within the hour.”

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Posted 4 years ago

“Recovery arrived within 30 mins, professional service and was back on the road.”

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Posted 4 years ago

“Brilliant. No hassle. Really officiant 😁”

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Posted 4 years ago

“Absolutely brilliant service. Rang them up. Car had been collected and in garage for repairs within an hour. Lovely customer service from point of call, including the gentleman that picked the car up.”

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Posted 4 years ago

One Call Rescue is rated 4.7 based on 4,454 reviews