One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.66

4.7 Rating 4,452 Reviews

92 %

of reviewers recommend One Call Rescue

Company Reviews

Metrics

4.7

Based on 4,452 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

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“Really lovely man called Keith came to my rescue.”

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Posted 4 years ago

“Very good sevices”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“All customer service reps I spoke to were extremely helpful when I phoned for rescue and went out of their way to solve the situation.”

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Posted 4 years ago

“All customer service reps I spoke to were extremely helpful when I phoned for rescue and went out of their way to solve the situation.”

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Posted 4 years ago

“The one call system involved one call but then I had to go to the website and enter all the info I had already told the operator again. This was a bit annoying. But, the man from Hinton rescue who came was brilliant. Polite, helpful, cheerful, quick, thorough. Thanks ++ to Hinton rescue for getting me home”

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Posted 4 years ago

“The call operator was very helpful and efficient telling me everything I needed to know. The Recovery driver from DJ Recovery of Ipswich arrived earlier than expected which was great and he was very helpful and pleasant. I was very impressed and pleased with One Call insurance breakdown cover.”

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Posted 4 years ago

“Excellent customer service. Kept fully updated on ETA and able to track pick up vehicle”

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Posted 4 years ago

“Being a Sunday, we were worried we would be waiting a while, but the time between making the first call to the mechanic arriving was about 45 minute! Very quick and reassuring service! Customer service to one call was clear and precise as was the mechanic's help and advice.”

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Posted 4 years ago

“When.my van broke down I was given an eta of 3.40 pm,two hours after I reported the breakdown.A recovery vehicle actually turned up at 5.10 p.m, three and a half hours after I reported it. No-one kept me informed, I was the.one doing all the phoning. The recovery driver was actually very helpful, helping me get the van onto my drive but the communication from the control centre was appalling.”

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Posted 4 years ago

“I was very impressed with service”

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Posted 4 years ago

“Prompt action to help me and get my car to the garage. Nothing was too much trouble. First class service. Thank you so much.”

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Posted 4 years ago

“I called one call rescue when my motorcycle failed to start whilst i was away from home. The customer service team answered quickly and i was told they would send a text message asking me for details of the location of the breakdown etc. Unfortunately i could not get this to work as my mobile phone was not in the same location as the breakdown. I phoned them again and they logged the call manually. They sent a text message soon afterwards to give me an ETA for the breakdown lorry which was approx 1.5 hrs later. 7 mins later i had call from the lorry driver to say he was at the scene. Unfortunately i was back at home so he had to wait 20 mins until i got there. He was quite happy to wait and when i arrived he got the bike started using a battery booster. I got back home OK. I couldn't have had a better service.”

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Posted 4 years ago

“Connor (cg6) went above and beyond to get me rescued !! After a scary situation he put my mind at ease located my vehicle within minutes kept me updated with the where abouts of the agent he was sending and got my vehicle recovered safely! THANKYOU so much !!”

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Posted 4 years ago

“Prompt and efficient service, all fixed in less than an hour since breakdown report. Kind, friendly staff very reassuring.”

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Posted 4 years ago

“Very helpful and efficient Kevin from the breakdown company was brilliant and helpful.”

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Posted 4 years ago

“Very easy to arrange a visit . Flat battery resolved with jump start. Man whose name I dontvrecall ,I don't think he yold me. Couldn't diagnose shy battery had died. I had to ring my car dealer for advice. Was advise to run c the c ar for half an hour. Tried it later it started. Hope it starts in tgd morning. Quick service ,very happy with that.”

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Posted 4 years ago

“The lady I spoke to was excellent. Reduced my breakdown arrival time from 3 hours to one hour. Very bubbly, knowledgeable and efficient.”

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Posted 4 years ago

“Fast response, polite and professional”

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Posted 4 years ago

“Great service as always”

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Posted 4 years ago

One Call Rescue is rated 4.7 based on 4,452 reviews