One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.65

4.7 Rating 4,022 Reviews

91 %

of reviewers recommend One Call Rescue

Company Reviews

Metrics

4.7

Based on 4,022 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

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“La4 was very knowledgeable and helpful. Helped me diagnose the issue and get help. What a credit to your company!”

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Posted 8 months ago

“Quick, excellent service!”

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Posted 8 months ago

“Responded quickly to breakdown issue”

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Posted 8 months ago

“Good communication driver very polite timing was spot on definitely recommended”

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Posted 8 months ago

“Quick response and very helpful.”

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Posted 8 months ago

“Quick response and kept up to date after reporting my breakdown and it was really great to be able to live track when the recovery vehicle would arrive. BP2 was able to get me on the move again. Great smooth service for someone who has never experienced a breakdown before! Thank you!”

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Posted 8 months ago

“Quick response. Polite and helpful driver”

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Posted 8 months ago

“Excellent service from both Paul and Darren (BA3) They were both with me within 30 mins of call. Thank you ☺️”

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Posted 8 months ago

“I got a text very quickly which reassured me that assistance was on its way. There was an ETA too which helped. In actual fact your driver, Dan, arrived earlier than the given ETA, which was fantastic. I really wasn't waiting very long at all before my car was carefully loaded up and I was being transported home. Dan was courteous and friendly, drove safely and chatted all the way home, so the journey flew by. My car was then carefully unloaded and Dan was on his way. Speedy, professional and friendly service - cheers Dan.”

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Posted 8 months ago

“Called in (to advisor BA3) and reported a break down to my vehicle and the advisor was very knowledgeable and helpful and as I have Gold cover sent me a link which was easy to fill in and then within minutes I was contacted by your appointed recovery company who advised ETA and pick up which was great-Wayne the driver was fantastic.”

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Posted 8 months ago

“Well fixed the problem promptly and gave me good advice on what to do to prevent it happening again”

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Posted 8 months ago

“Great guy turned up and fixed the problem. It was all done very promptly”

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Posted 8 months ago

“I must thank the driver. Who did his best to drive a companys rescue vehicle which badly requires a major overhaul. I highly recommend onecall insurance should consider asking for the maintenance log books to check its service records. He was very close to calling to be rescue himself !!! Especially when he arrived to help me. The rescue vehicle wouldn't go into reverse !!! Blocking the highway when he tried to turn the vehicle around to position the vehicle in front of my van The driver had to stop the vehicle a number of times during our journey back to my home Turning off the engine, pulling the keys out. Then start the process of starting the engine again to try and get the vehicle to reverse !!!! Which is highly dangerous. The driver really did his best to manage a very poor rescue vehicle. This poor driver needed to stop on the hard shoulder on the M25 . Which again is very dangerous, late afternoon in the dark. The rescue v”

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Posted 8 months ago

“Employee on the phone took control with no fuss, nothing was a problem as I couldn't find location of even though had post code for car park. Very polite, credit to your organization.”

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Posted 8 months ago

“BA3 attended to change my punctured tyre within an hour of reporting the problem. He was cheerful polite and efficient My son was off school and went out to watch - BA3 was very kind and patient with him and explained everything he was doing I was very pleased with the service I received”

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Posted 8 months ago

“Called immediately after I logged breakdown. Breakdown guys with me within an hour and car sorted - advice given which I took- car back on road!”

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Posted 8 months ago

“Totally happy with the service received. Obviously no one likes to need a breakdown recovery. But couldn’t fault anything.”

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Posted 8 months ago

“User Ba3 was really friendly and helpful. Kept in contact so I felt safe (I was on m6 ..scary place to breakdown in rush hour) he found my tyre number and a garage that was open late so I could check if they had my tyre in stock. Brilliant thank you !”

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Posted 8 months ago

“One Call arranged for roadside assistance to assess my vehicle’s problem. They were with me within the ETA and had me up and running within 10 minutes. The technician was friendly and advised on the issue, recommending a suitable place to source a replacement part.”

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Posted 8 months ago

“Very impressive. Well done. Efficient chap took my phone call. Less than 3/4 hr. later, friendly car mechanic at my door. Problem solved. Great service !”

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Posted 8 months ago

One Call Rescue is rated 4.7 based on 4,022 reviews