One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.64

4.6 Rating 3,442 Reviews

91 %

of reviewers recommend One Call Rescue

Company Reviews

Metrics

4.6

Based on 3,442 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick call response, helpful team member and eventually great recovery service”

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Posted 10 months ago

“Genevieve was OUTSTANDING - great listener, patient and very professional. She made a very difficult situation very easy and didn’t rush me at all. Greatest customer service experience”

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Posted 10 months ago

“Very efficient website. Only waited approx 20 minutes for a return call advising someone would call when in the vicinity of my broken down car. Only 10 mins before a call came through advising would take 15 mins to get to the car. The car was collected and taken to home address. From beginning to end, the whole experience was extremely professional and efficient. Can't rate our recovery experience highly enough.”

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Posted 10 months ago

“Fantastic service, friendly rescue, prompt and good accurate assessment of the problem. Great outcome. Very pleased. Many thanks.”

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Posted 10 months ago

“EA5 was a pleasure to deal with. She ensured I was kept in the loop and gave me options which I didn’t knew I had. Thanks for all your help!”

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Posted 11 months ago

“Such a very efficient service, friendly staff (call handler EA5), and guided through the process with ease.”

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Posted 11 months ago

“Staff who attended recovery of my car was extremely friendly and very very professional. He was punctual as usual. He understands what it means to make customers happy and satisfied for service received. He makes me proud to a customer of one call insurance.”

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Posted 11 months ago

“One call rescue have been great. My issue was the customer service with one call on this occasion. Although it took me a while to resolve the error the rescue service was great.”

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Posted 11 months ago

“Easy to arrange arrival of breakdown lorry. Arrived well within estimate. S shame they do not undertake any diagnostic checks. Car taken to local garage without fuss.”

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Posted 11 months ago

“When sent a link to my phone, could not open, this is due to scam. Phoned again and spoke over the phone. No problem with this service and breakdown service no problem”

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Posted 11 months ago

“very easy to book online, had a return call within 10 mins to confirm breakdown details. rescue vehicle arrived well within specified time. very happy with service.”

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Posted 11 months ago

“Really good service. Easy to contact, lovely representative and quick break down recovery. The breakdown driver was really helpful. Overall smooth service”

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Posted 11 months ago

“JR2 was excellent adviser, he listened to my concerns and kept on reassuring me. Heartfelt thanks J!”

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Posted 11 months ago

“Was quick and easy to arrange and didn't have to wait too long”

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Posted 11 months ago

“Very fast !!!”

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Posted 1 year ago

“It would of been easier to actually call and talk to some as the internet signal wasn't great and kept dropping out. But the recovery driver came to pick up my car quite quickly.”

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Posted 1 year ago

“Regardless of not able to fix problem at road side the next stage was handled well”

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Posted 1 year ago

“Very quick to call back and lady was professional with the plan of action so very happy with the service”

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Posted 1 year ago

“My information was relayed to Jon Beech recovery within minutes of my call and being directed to the portal. The lady on the phone was very helpful in instructing me on how to book my recovery. The recovery team were with me well before the estimated time and got me to my destination very promptly.”

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Posted 1 year ago

“Very prompt service and helpful customer service lady.”

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Posted 1 year ago

One Call Rescue is rated 4.6 based on 3,442 reviews