One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.66

4.7 Rating 4,405 Reviews

92 %

of reviewers recommend One Call Rescue

Company Reviews

Metrics

4.7

Based on 4,405 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m happy with both the people who answered the phone. I was very stressed and they were calm and helpful. The last time my car broke down, the pick up man was very good and took me to a garage that I was happy with, not just the nearest one Thank you 🙏 😊👍”

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Posted 3 years ago

“Hi I was very happy with the service I received it was very promulgated and I felt very informed along the way Everyone was very helpful and had excellent customer care skills I would be happy to recommend”

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Posted 3 years ago

“Very happy with one call rescue , nice man had a look and got my car up and running”

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Posted 3 years ago

“It was all done by text message waited nearly 3 hours and had to pay a £20 call out which I think is really bad”

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Posted 3 years ago

“My car wouldnt start and so i called the number on my one call card that says its for breakdown. And expected that to get me rescue service. However after waiting for a customer rep all you get them taking the info and so didnt seem relevent a text sending you a link to your portal where you fill in a form about the problem. As the link is labeled as a 'claim' so didnt seem to be about my breakdown plus i'd never heard of such a thing and i couldnt really hear what was said i just waited an hour thinking i was getting help. no help called back.And got the same explaination in greater detail . problem is i dont have a phone with internet-not everyone has smart phone- and so cant follow any links and on limited battery .As i didnt 'go to my portal' so breakdown wasnt coming .this rep did it for me but still at 72 years old and disabled I spent over 3 and a half hours in the cold in the dark in a car with no power so could not even close the windows before i got help. Why not just arrange a rescue not post links or just give the phone number of the service”

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Posted 3 years ago

“Very quick and easy to book and quick to respond and rang to say that they would be late. Charged battery and blew up the tyre. Friendly chap and helpful. If I was being super critical he could have changed the tyre. But excellent service”

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Posted 3 years ago

“I went out to my van and couldn't start it due to a flat battery, i got in touch with One call to arrange a roadside visit and within an hour a breakdown vehicle had arrived, within 10/15 minutes van was turning over and repairman was courteous and knew exactly what he was doing. :-)”

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Posted 3 years ago

“I was able to login and report from an app on my phone. I got a phone call almost straight away to check the details. I was helpfully assisted by the agent that called me. The recovery team were fast and efficient. It was a relatively stress free experience.”

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Posted 3 years ago

“It took a bit of time but all sorted on second call. The guy who took it was very helpful.”

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Posted 3 years ago

“Everything from beginning to end and back on the road was done very professionally by all concerned,would highly recommend”

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Posted 3 years ago

“Communications from reporting to collection. Excellent service.”

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Posted 3 years ago

“Extremely helpful and very very happy with the service”

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Posted 3 years ago

“Call was answered promptly, staff were friendly and helpful, good communications and recovery vehicle arrived sooner than expected.”

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Posted 3 years ago

“Was earlier than expected time to collect car / he was extremely helpful and polite”

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Posted 3 years ago

“From the first phone call answered by John, to the pick up of the vehicle everything was handled in a very professional and caring manner. Ralph from Regal Rescue was exceptional.”

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Posted 3 years ago

“I rang up and was helped efficiently and the call centre staff were very helpful and professional. I had a really good experience as the situation was really stressful. My car was attended to quickly!!”

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Posted 3 years ago

“Very helpful. Quick service.thanks”

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Posted 3 years ago

“Super easy to log the initial issue, user friendly website. Followed by a call from an agent really quickly and recovery was arranged. Easy and quick, could not ask for more!”

One Call Rescue 5 star review on 14th January 2023

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Posted 3 years ago

“Great service from Leanne Warren, she went above & beyond to make sure my recovery driver arrived promptly on a cold, dark & rainy night-thankyou”

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Posted 3 years ago

“Excellent service. Leanne was really helpful at the call centre.”

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Posted 3 years ago

One Call Rescue is rated 4.7 based on 4,405 reviews