One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.64

4.6 Rating 3,548 Reviews

91 %

of reviewers recommend One Call Rescue

Company Reviews

Metrics

4.6

Based on 3,548 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really quick and efficient, great service. The guy I spoke to was understanding and empathetic too which made the whole process much easier.”

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Posted 6 years ago

“The £20 call out charge is a bit annoying as I could have probably sourced my own separate cover for similar money and not incurred the charge, overall the customer & service where excellent.”

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Posted 6 years ago

“Excellent service from your company and recovery team.”

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Posted 6 years ago

“Very helpful and very prompt Only had to wait several minutes before help turned up. The mechanic was very polite and helpful and I was on my way in no time. Cf9”

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Posted 6 years ago

“The young man on the end of the phone was very efficient, polite and personal. As this is the first time I’ve had to use them I am more than happy with the customer service I have received so far. Fingers crossed the mechanic is able to get me up and running again”

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Posted 6 years ago

“The young man on the end of the phone was very efficient and helpful and the mechanic was with me within the time given. I was impressed with the service.”

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Posted 6 years ago

“The young man was very polite and helpful”

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Posted 6 years ago

“Great help as the car was not functioning correctly just as we were leaving the airport after our holiday. Kindly. Took us and our car home. Many thanks”

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Posted 6 years ago

“Excellent service, waited less than an hour and door to door! Thank you to all involved especially Dan the truck driver a thoroughly great geezer.”

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Posted 6 years ago

“The guy I spoke to .was very helpful.he sorted everything out for me .brilliant service”

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Posted 6 years ago

“I waited 3 hours and 10 minutes for a recovery vehicle to get to me. I made a call at 18:36 and was told they should be with me in an hour. After about an hour and a half I called again and was told their was a delay and they would be another 35 minutes. Another hour I called again and was told they would be with me in 15 minutes but anothe 30 minutes later they still weren't with me! Although the One Call agents were helpful when I telephoned them and did put in for a call out straight away, I was left waiting for over 3 hours. I am disabled and couldn't go anywhere without my car. I also suffer with panic attacks and had a panic attack while I was stuck waiting because my phone was running out of battery and I was really worried that I would be stuck there all night. It seems from what I was told by the recovery man that the original breakdown van had a fault and instead of getting somebody else to come to me, they messed about. The mechanic who eventually came to me said he was sitting around for the previous 6/7 hours (since 3pm) and only had a call to go to me 40 minutes before he arrived at 21:46 This really is not good enough!”

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Posted 6 years ago

“A great no fuss service, quick response and informative. Thank you cf9 and the recovery driver for making a dark, rainy Sunday night better.”

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Posted 6 years ago

“Service was great from one call Rescue and SW6 helped me with everything I needed to know, let me know to get into a safe location and let me know a ETA within a couple of minutes on the phone! Recovery dropped me off right outside my house as I asked as well, couldn't ask for a better service”

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Posted 6 years ago

“Quick polite and helpful”

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Posted 6 years ago

“So quick to arrive and as soon as I called through I got a text with an ETA ... the recovery was there within 30 minutes I am so grateful for your help. Thank You so much for an excellent service & Well Done! Brilliant. Happy customer A+++”

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Posted 6 years ago

“The telephone operator was so helpful, explained I would not have to wait long. When the recovery driver arrived, having contacted me twice about arrival time, he gave me advice, and sorted the problem. First class service.”

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Posted 6 years ago

“Car wouldn't start. - Mechanics arrived 1/2 hour after phoning and fixed the problem in 5 Minutes. Excellent service , could not have been better”

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Posted 6 years ago

“My wife and I left home at 9:30am to travel to Calne, Wiltshire to see our new grandson and his family. I hit a pothole on the B3011 @ about 10am. The closest village is Heckfield and I believe that Rosie's Tea Room and a Farm are to the right of the incident. There are 2 potholes covering virtually the width of the road. We knew we'd hit a pothole but not the extent of the damage until we'd entered the M4 at Junction 11. I turned off at the first opportunity which was the Moto Services, West Reading. I phoned the Breakdown number (02031080444) included in my Gold Breakdown Membership. The wrecked tyre was replaced by my Space Saver Wheel Tyre. I didn't think it advisable to carry on with our journey on such a tyre on a motorway so began the journey home. I've since received a bill for £60 after overstaying at the car park while waiting for a response We hit our second pothole of the day on the A322 dual carriageway soon after leaving a large roundabout near roadworks @ about 3:30 pm. Once again it was impossible to miss the damaged area. We knew the tyre had 'popped' almost immediately but couldn't stop on the dual carriage so drove about 100 yards and turned into South Farm Lane. We phoned the Breakdown number and explained our circumstances. There was nothing they could do because we didn't have a spare! I telephoned our insurance Claim number (02037387300) and spoke to Mike. He advised the incident was classified as an "Accident" and the car must be taken to a garage for repair. I told him all we wanted was a replacement tyre so only needed to be taken somewhere for that like Kwik Fit. That wasn't possible. I asked if we could be taken home and we'd organise the tyre replacement tomorrow. That wasn't acceptable. The Recovery lorry arrived and the driver was as bemused as us. He phoned his boss to be told we had to be taken to a garage in Reading, some 18 miles away where we'd have no way of getting home. Home was only 10 miles in the opposite direction. The driver suggested we contact a roadside tyre replacement company and he found us a phone number. I telephoned to be told it would cost £250. Should we pay up or be taken to Reading and have no means of returning home? I accepted the offer and signed the driver's form saying I'd rejected the transport to Reading. We set off for home again, arriving at 5:30 pm, 8 hours after we'd set off. For most of this time we didn't have access to facilities such as a toilet. I still haven't received notification that my claim has been cancelled. Would you be happy with this service?”

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Posted 6 years ago

“Quick efficient service and advice given to avoid problem in future”

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Posted 6 years ago

“What a Service... Called at 8.30pm Saturday night was recovered home within the hour GN3 was superb from start to finish kept me informed and was even able to track the recovery vehicle”

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Posted 6 years ago

One Call Rescue is rated 4.6 based on 3,548 reviews