One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.66

4.7 Rating 4,392 Reviews

92 %

of reviewers recommend One Call Rescue

Company Reviews

Metrics

4.7

Based on 4,392 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a flat and couldn’t get the nuts off to change the wheel. I called one call rescue line. It was answered very quickly by a very helpful and polite man. He explained the process of a text and how to process the call out. The text came immediately. I followed the links which picked up where I was ok Ned on a map accurate the house number and street. One hi. Up in the process was the question re pets in the car. I ticked zero but it stalled at that question. I called back and spoke to the same helpful man who immediately actioned it over the phone. Ten minutes later I had a call from the mechanic to say he was in his way. The tyre was changed successfully and I was on my way again. I was very satisfied and impressed by the first class service all the way. Thank you”

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Posted 3 years ago

“Call staff were good but recovery was terrible took me 5 phone calls to get somebody what was surpose to be 60 to 90 mins turned out to be 4 hours only once did I get a call from the recovery people and that was when he had gone past our house and dident now what number we lived at that was a terrible service”

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Posted 3 years ago

“Still I am in the road”

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Posted 3 years ago

“Very polite and prompt and fast servuce from Customer services and breakdown services driver”

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Posted 3 years ago

“My car would not start so called One Call Rescue for help at 1309 hours on 27/03/23. I have Gold Membership Breakdown cover. Spoke to a guy called Wion who took my details and said will text me a link to pinpoint my exact location to help the Recovery agent to find my vehicle. I clicked on the link received and it took me to the One Call portal on the internet and, after logging in, the portal said "Please wait" so I waited for over an hour but no sign of Recovery agent. I called One Call Rescue again at 1412 hours and spoke to a lady who was helpful. After taking my details, she said that my previous call is not logged on their system!! I asked her to speak to her colleague Wion who handled my initial call. She said she will now have to log my call manually and send me a text to confirm. She said she she will also send me a text to track the location of the Recovery agent. Both texts were received. The Rescue call log confirmation stated that help will arrive by 1522 hours. The Recovery agent arrived just before 1522 hrs and started my car. By this time, I had waited 2 hours for help because my initial call was not logged on their system by Wion. Was this negligence on the part of Wion the call handler or a problem with their system? Why didn't Wion sent me the text confirmation of the initial call confirming that my call has been logged? The lady who handled my second call was more helpful and effective in handling my call for help. I forget to ask for her name but Thank you.”

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Posted 3 years ago

“Service was good overall. Andy the mechanic was great, put me at ease and was quick to diagnose and fix the problem. He has to cover a wide travel zone being based in Chesterfield which meant a longer than expected wait.”

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Posted 3 years ago

“Such a quick fantastic response from One Call. And friendly face from the recovery breakdown man. Lovely service from all”

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Posted 3 years ago

“Took a long time to arrange recovery and the portal was a waste of time and got it all wrong, but once I spoke to a person I was recovered within a hour and a half.”

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Posted 3 years ago

“The recovery vehicle was trackable to my location and arrived ahead of time, great service, very friendly and professional”

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Posted 3 years ago

“One Call didn't really make me happy. I had a severely flat tyre and no spare so I called One Call. They said I would have to find a garage which was prepared to fit a new tyre. It took me a while to find a suitable tyre supplier. Meanwhile a recovery vehicle was sent, which took an hour and was not able to pick up my car or repair the tyre. The driver tried to find a local supplier so he could fit the tyre himself, but there were none in the area. Eventually another vehicle arrived to convey me to the repair shop and after another hour or so the repair was completed at my expense. Not exactly One Call!”

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Posted 3 years ago

“Prompt, efficient service”

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Posted 3 years ago

“Speedy / high quality service - from customer service and the last 2 relay drivers… Gary on Friday and Jason today! Really great 👍🏻”

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Posted 3 years ago

“I had a very flat tyre and needed assistance to the local garage, I got intouch with one call and they called me back straight away and arranged for a rescue, very helpful and very polite.”

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Posted 3 years ago

“Very helpful, straightforward and professional, thank you.”

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Posted 3 years ago

“Fast reliable friendly service, back on the road within the hour”

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Posted 3 years ago

“Swift service and all sorted very quickly.”

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Posted 3 years ago

“Having reported breakdown link was sent to report a breakdown ( again? Is this really necessary?) Couldn't submit in the event. Called again to check if had gone through; it hadn't. So on 2nd call operator reported breakdown; no link required. Breakdown service was very good. What would happen if caller didn't have smartphone??”

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Posted 3 years ago

“Quick,and easy.recovery arrival as described,friendly and helpful”

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Posted 3 years ago

“So easy called at 1000 recovered by 1230. Fantastic customer service 👏”

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Posted 3 years ago

“Superb quick recovery. Very helpful 30 mins wait time . Brilliant”

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Posted 3 years ago

One Call Rescue is rated 4.7 based on 4,392 reviews