OliversBabyCare Reviews

Name: OliversBabyCare
Rating: 4.65

4.7 Rating 2,478 Reviews

91 %

of reviewers recommend OliversBabyCare

4.7

Based on 2,478 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About OliversBabyCare:

OliversBabycare is home to the biggest brands that will allow you to find all of the essentials you need for both you and your baby. Whether you are looking for the perfect Travel System or the best Cot Bed, our team of experts are on board to help guide you through the process.

Visit Website

Phone:

+44 (0)1778 562809

Email:

info@oliversbabycare.co.uk

Location:

24b, King Street Industrial Estate, Peterborough
PE6 9NF

OliversBabyCare 5 star review on 24th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was fast and the Child safety gate is ver good.”

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Posted 1 year ago

Thank you for taking the time to leave a review about your experience with OliversBabyCare. We are thrilled to hear that you received your child safety gate quickly and that you are happy with the quality of the product. At OliversBabyCare, we strive to provide our customers with the best possible service and products to ensure the safety and well-being of their little ones. We appreciate your business and hope to serve you again in the future.

Posted 1 year ago

“Excellent Happy with my order.”

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Posted 1 year ago

“Pram isn’t suitable for my toddlers , but as I can’t afford anything else will have to do”

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Posted 1 year ago

“Excellent! I purchased the 4 in 1 crib for my grandson who was born a month early, so chose Olivers Baby Care because of their next day delivery. The crib arrived the next day but unfortunately wad cracked on the frame. I contacted Olivers Baby Care and was contacted back by Rachel. She advised that they would replace the whole unit and we received a brand new one the very next day, with the courier collecting the damaged one. Absolutely excellent service so a huge thank you to Rachel for all her help and swift action in resolving the issue - she couldn't have done any more. The 4vin 1 crib is excellent, compact and versatile. 5* service Olivers Baby Care and I will certainly recommend and purchase from you again in the future.”

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Posted 1 year ago

Dear Sharon, Thank you for taking the time to write such a positive review about your experience with Olivers Baby Care. We are thrilled to hear that you found our 4 in 1 crib to be excellent, compact, and versatile. We are also pleased to hear that our next day delivery service was able to accommodate your needs, even with your grandson arriving a month early. We apologise for the inconvenience caused by the cracked frame on the first crib, but we are glad that Rachel was able to assist you promptly and efficiently. We will be sure to pass on your kind words to her and the rest of our team. Thank you for recommending us to others and we look forward to serving you again in the future. Best regards, Olivers Baby Care Team

Posted 1 year ago

“Excellent from start to finish - Thankyou Oliversbabycare”

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Posted 1 year ago

Dear Louise, Thank you for taking the time to write such a positive review about OliversBabyCare. We are thrilled to hear that you had an excellent experience with us. Our team works hard to provide exceptional customer service and high-quality products, so it's always rewarding to receive such positive feedback. We appreciate your business and hope to continue providing you with the best possible service in the future. Thank you again for choosing OliversBabyCare.

Posted 1 year ago

“Excellent service! Ordered a child safety gate late evening on a Friday, was told it would be delivered on the following Tuesday, but with updates given at every stage my parcel was delivered by DPD the Sunday before! Really brilliant! There was a £5.00 delivery charge for my item to be delivered! Unfortunately, I had actually ordered the wrong height safety gate, so my item had to be returned, which when I called the company I was told by a very nice member of staff that they didn’t do exchanges and that the item would have to be returned at my own expense, which was a downer to the whole experience and cost me another £7.56. So in all £12.56 for my item to be delivered and returned. Obviously this was my own mistake ordering the wrong height in the first place, but it’s just a shame that they don’t offer an exchange. However, I would still give this company 5 stars for excellent fast deliver service and also the very polite helpful lady on the customer service! I have now ordered my new child safety gate from Amazon.”

Helpful Report

Posted 1 year ago

Dear Denise, Thank you for taking the time to write a review about your experience with OliversBabyCare. We are thrilled to hear that you were pleased with our excellent and fast delivery service, as well as the helpful customer service representative you spoke with. We take pride in providing our customers with the best possible service and we are glad to hear that we met your expectations. We apologise for any inconvenience caused by our policy on exchanges. We understand that it can be frustrating to have to return an item and pay for shipping again to re-order. We will take your feedback into consideration as we continue to improve our policies and procedures. Thank you for choosing OliversBabyCare for your child safety needs. We hope to have the opportunity to serve you again in the future. Best regards, OliversBabyCare Team

Posted 1 year ago

“Easy transaction and quick delivery”

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Posted 1 year ago

Dear David, Thank you for taking the time to leave a review about your experience with OliversBabyCare. We are thrilled to hear that your transaction was easy and that your delivery was quick. We strive to provide our customers with the best possible service, and we are glad that we were able to meet your expectations. Thank you for choosing OliversBabyCare, and we hope to serve you again in the future.

Posted 1 year ago

“First class service,delivered within 24hrs,good quality products,10 out of 10”

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Posted 1 year ago

Dear Joseph, Thank you for taking the time to write such a positive review about our company, OliversBabyCare. We are thrilled to hear that you received first-class service and that your order was delivered within 24 hours. We take pride in providing our customers with fast and efficient service, and we are glad to hear that we met your expectations. We strive to offer a wide range of high-quality baby care products that meet the needs of our customers. Your feedback is important to us, and we appreciate your 10 out of 10 rating. Thank you for choosing OliversBabyCare, and we look forward to serving you again in the future.

Posted 1 year ago

“Absolutely excellent service would definitely recommend”

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Posted 1 year ago

Dear Alex, Thank you for taking the time to write such a positive review about OliversBabyCare. We are thrilled to hear that you had an excellent experience with our service and that you would recommend us to others. At OliversBabyCare, we strive to provide our customers with the best possible service and products. We are delighted to know that we have met your expectations and that you are satisfied with our service. Thank you for choosing OliversBabyCare, and we look forward to serving you again in the future.

Posted 1 year ago

“Very bad experience. I just opened my order and both gates are broken. I will do a return and I want my money back . Thank you”

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Posted 1 year ago

Dear valued customer, We are sorry to hear about your recent experience with our company. We understand how frustrating it can be to receive damaged products, and we apologise for any inconvenience this may have caused you. We take the quality of our products very seriously and we are committed to ensuring that our customers receive only the best. We would like to assure you that we will investigate this matter further and take the necessary steps to prevent it from happening again in the future. In the meantime, please contact our customer service team at your earliest convenience to arrange for the return of the damaged items or to have some replacement parts for your gates delivered so that you can start using them as quickly as possible . Once again, we apologise for any inconvenience this may have caused you and we hope to have the opportunity to serve you better in the future. Sincerely, The OliversBabyCare Team

Posted 1 year ago

“Did not receive any shipping info. Asking for a review before my order has arrived.”

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Posted 1 year ago

“ann the items we're delivered quickly and customer service we're so approachable and quick to reply”

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Posted 1 year ago

Thank you so much for taking the time to share your positive experience with OliversBabyCare, Angelli! We are thrilled to hear that you received your items quickly and that our customer service team was able to provide you with the support you needed. We pride ourselves on providing excellent customer service and we are glad to hear that we were able to meet your expectations. Thank you for choosing OliversBabyCare and we hope to serve you again in the future!

Posted 1 year ago

“Good. Service definitely”

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Posted 1 year ago

Dear Alison, Thank you for taking the time to write a review about your experience with OliversBabyCare. We strive to provide our customers with the best possible experience, and we are glad that we were able to meet your expectations. We appreciate your business and hope to continue to serve you in the future. Thank you again for choosing OliversBabyCare.

Posted 1 year ago

“5. Just perfect”

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Posted 1 year ago

Dear Kamil, Thank you for taking the time to leave a review about your experience with OliversBabyCare. We are thrilled to hear that you had a great experience with our company and that you found our services to be perfect. We strive to provide our customers with the best possible experience, and we are glad that we were able to meet your expectations. We appreciate your support and hope to continue providing you with excellent service in the future. Thank you again for choosing OliversBabyCare.

Posted 1 year ago

“Excellent service”

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Posted 1 year ago

Dear Simon, Thank you for taking the time to write a review about your experience with OliversBabyCare. We are thrilled to hear that you received excellent service from our team. We appreciate your business and hope to continue serving you and your family in the future.Thank you again for choosing OliversBabyCare.

Posted 1 year ago

“Excellent, price as quoted, no excessive delivery charges, unlike a competitor who wanted a further £19.95 for delivery to my address. Goods ordered Friday on standard 2 to 3 working day delivery, arrived Monday pm, all parts present, assembled in an hour.”

Helpful Report

Posted 1 year ago

Dear Sara, Thank you for taking the time to write such a positive review about your experience with OliversBabyCare. We are thrilled to hear that you found our prices to be fair and that our delivery charges were reasonable. We understand how frustrating it can be to encounter excessive delivery fees, and we are glad that we were able to provide you with a more affordable option. We are also pleased to hear that your order arrived promptly and that all of the parts were present. Our team takes great care to ensure that all orders are fulfilled accurately and efficiently, so it is always rewarding to hear that our efforts have paid off. Thank you again for your kind words, and we hope to have the opportunity to serve you again in the future.

Posted 1 year ago

“Terrible - i returned an item that was unopened and haven’t received a refund for a considerable amount of money - there were about a 14 steps to follow on the returns form - so not the easy returns they promised.”

Helpful Report

Posted 1 year ago

Dear Charlotte, We are sorry to hear about your negative experience with our company, OliversBabyCare. We understand that returning an item can be a frustrating process, and we apologise for any inconvenience caused. We would like to assure you that we take all customer complaints seriously and we are committed to resolving any issues as quickly and efficiently as possible. Regarding the returns process, we do have a standard procedure in place to ensure that all returns are processed correctly and efficiently and are as user friendly as possible. However, due to the bank holidays your return took slightly longer to process than we would normally expect and we apologise for the inconvenience caused by this. I can see that your refund has been issued back to you. Please do let us know if you require any further help and we will be happy to assist you. Best regards, OliversBabyCare Customer Service Team

Posted 1 year ago

“Excellent service, arrived very quickly and just what I needed at a very good price.”

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Posted 1 year ago

Thank you for taking the time to leave such a positive review about your experience with OliversBabyCare. We are thrilled to hear that you found our service to be excellent and that your order arrived quickly. We always strive to provide our customers with the best possible experience, and we are glad that we were able to meet your expectations. We appreciate your business and hope to have the opportunity to serve you again in the future. Thank you for choosing OliversBabyCare!

Posted 1 year ago

“Excellent very good service received my order next day”

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Posted 1 year ago

Dear Tracey, Thank you for taking the time to leave a review about your experience with OliversBabyCare. We are thrilled to hear that you received excellent and very good service from us, and that you received your order the very next day. We take pride in providing our customers with fast and efficient service, and we are glad to hear that we were able to meet your expectations.

Posted 1 year ago

“Great experience, lovely team with a good knowledge on products”

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Posted 1 year ago

Dear Samantha, Thank you for taking the time to write such a positive review about OliversBabyCare. We are thrilled to hear that you had a great experience with our team and that they were able to provide you with the knowledge you needed to make informed decisions about our products. We strive to provide excellent customer service and it is always rewarding to hear that our efforts are appreciated. Thank you for giving us a 5-star rating. We hope to continue providing you with the best possible service and products in the future.

Posted 1 year ago

OliversBabyCare is rated 4.7 based on 2,478 reviews