OliversBabyCare Reviews

Name: OliversBabyCare
Rating: 4.65

4.7 Rating 2,531 Reviews

91 %

of reviewers recommend OliversBabyCare

4.7

Based on 2,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About OliversBabyCare:

OliversBabycare is home to the biggest brands that will allow you to find all of the essentials you need for both you and your baby. Whether you are looking for the perfect Travel System or the best Cot Bed, our team of experts are on board to help guide you through the process.

Visit Website

Phone:

+44 (0)1778 562809

Email:

info@oliversbabycare.co.uk

Location:

24b, King Street Industrial Estate, Peterborough
PE6 9NF

OliversBabyCare 5 star review on 24th March 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and delivery. The bed guard was quite tricky to assemble and needed a very strong pair of hands to join the bars once the fabric part was one. Easy to use once assembled.”

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Posted 3 days ago

“Paid for next day delivery on a Thursday, the site states next day delivery on all weekday orders, I received the item on the following Monday, was really dissipated with the delivery time”

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Posted 3 days ago

Hello Joanne, thank you for your feedback. Our next day delivery is on all orders placed before our shipment cut off of 15:30 which is why your order was delivered the day after. Please do contact our support team should you wish to discuss this further. Many thanks

Posted 3 days ago

“No free return, will not purchase again”

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Posted 1 month ago

Hello Cassandra, Thank you for your feedback. We're sorry to hear that our return policy didn’t meet your expectations. We strive to provide the best possible experience for our customers, and we appreciate your input as we continuously work on improving our services. We hope you'll consider giving us another chance in the future. Warm wishes, Team OliversBabyCare

Posted 2 weeks ago

“Hi. We have the sensor Mat a few days now and it appears to be working well. When we test it, everything functions as it should. However, after ordering and paying for the unit on your website I was subsequently charged an additional customs fee. I'm based in Ireland; the unit was order on your UK website; and I was charged a delivery fee reflecting the Irish delivery address when ordering, so I was surprised to be charged additionally - prior to the item being delivered. Regards, James”

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Posted 1 month ago

“The bed is sturdy and easy to assemble. Only problem was it arrived in 2 different colours. The supplier doesn't check the colours before sending the cots out. Now dealing with a 2 toned cot 😜”

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Posted 3 months ago

Hello Vanessa, Thank you for your review! We're glad to hear that you found the bed sturdy and easy to assemble. Feel free to reach out to our team regarding your order, info@oliversbabycare.co.uk Best wishes, OliversBabyCare

Posted 3 months ago

“Baby is over 9 pounds but is not being picked up by the mat”

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Posted 5 months ago

“When I received my order and put the safety gate up it was only up 6days before parts starting fall of it”

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Posted 5 months ago

Hello, Thank you for your review! We’re sorry to hear that you experienced issues with your safety gate shortly after setting it up. Please contact our customer service team on info@oliversbabycare.co.uk. We appreciate your support of Oliver's Baby Care!

Posted 5 months ago

“I did not receive the all the parts that comes with the buggy. The Bumper bar is missing and I also did not receive the matching bag. I have friends that bought the same pram and they got a matching bag. However the buggy is actually really good for the price. I am in love with the beige colour and the gold details.”

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Posted 8 months ago

“Your product was good, fairly priced and dispatched quickly BUT the delivery company you use lets you down. The delivery slot they give is huge compared to other companies and even then they don’t adhere to it. When it didn’t arrive as scheduled it was impossible to get any information. There are apparently no phone numbers or GPS tracking systems for their drivers. They really are useless and there are plenty of far superior ones. Although the product wasn’t damaged our parcel had clearly not been treated with care.”

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Posted 9 months ago

Hi Diane :) We’re glad to hear you were satisfied with our product and pricing. We continually strive to partner with delivery companies that reflect our commitment to excellent service and appreciate your input on this matter. Your comments will help us address these issues and improve in the future. We hope to provide you with a better experience next time.

Posted 8 months ago

“We made our purchase via phone, and unfortunately are experieincing some difficulties with our purchase. We need to bring the item back and ask you to show us how the product functions as at the moment something seems wrong.”

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Posted 10 months ago

“I found ordering very easy, but did have to chase up the delivery. But when contacted the staff were very helpful and resolved the issue quickly.”

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Posted 10 months ago

“The experience with Oliver’s baby care was smooth to order online. However the delivery company lets it’s down. My chair was delivered whilst we was at work, no delivery note was left to confirm the delivery and the box was just left outside of my house, unfortunately someone tried to steal it but luckily couldn’t lift the box. If they had stole it I would not have known that the chair had even been delivered. The delivery service needs improving and such expensive items should not be allowed to be left outside of someone’s house in plain sight. A note or email should also be given with confirmation of delivery.”

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Posted 10 months ago

“I tried to order a snail 3 times it kept giving me an error by the time I did it the 4th time it went through and I forgot to change the colour to mint. I called and emailed to say please could I have the mint colour but the package had been sent out. It was within an hour of sending I got the response to say sorry it had been sent. So although the product is great all in all I probably won’t buy again as it was overall quite frustrating.”

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Posted 10 months ago

“I'm happy with my stroller but the breaks aren't that good which was disappointed”

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Posted 11 months ago

“It didn’t work I have returned it and are hoping for the refund asap”

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Posted 1 year ago

“Not a great experience. Problem with the website and my order didn’t go through after trying numerous times over 3 days. Phoned and placed order. Paid an extra charge for Saturday delivery and was assured it would arrive. Emails querying were ignored. Delivered late Monday. Disappointing”

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Posted 1 year ago

“Website was easy enough to use product Arrived quickly and well packaged.”

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Posted 1 year ago

“The product i bought said delivery in 3-4 weeks which i thought was long but i really wanted the product. I rang at the 4 wk mark and asked when is it coming to which they said it was forward order (this was not specified on the product) and i should have been contacted re delivery (which i wasn't). Later on they updated the product page to forward order. Overall i waited over 2 months+ for the product, if they had the correct delivery times at time of purchase i wouldn't have bothered. Product was fine and service was fine when i reached out, but wouldn't trust delivery times on their website.”

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Posted 1 year ago

“Was good part from bed gaurd kept coming off bed”

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Posted 1 year ago

“One of the items I chose was a pre order. After waiting 3 days for my delivery I contacted the company to see where my other item was and was informed they were waiting for the pre order to arrive. Once I asked for the items to be delivered separately the staff were very quick to sort this out for me.”

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Posted 1 year ago

Hi Kristina , Thank you for your 3 star review and valuable feedback. We apologise that you were not informed about the item being on on pre-order but are happy to hear that our customer service team was able to sort this out for you when you called. Kind regards, Olivers BabyCare

Posted 1 year ago

OliversBabyCare is rated 4.7 based on 2,531 reviews