OliversBabyCare Reviews

Name: OliversBabyCare
Rating: 4.65

4.7 Rating 2,795 Reviews

91 %

of reviewers recommend OliversBabyCare

4.7

Based on 2,795 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About OliversBabyCare:

OliversBabycare is home to the biggest brands that will allow you to find all of the essentials you need for both you and your baby. Whether you are looking for the perfect Travel System or the best Cot Bed, our team of experts are on board to help guide you through the process.

Visit Website

Phone:

+44 (0)1778 562809

Email:

info@oliversbabycare.co.uk

Location:

24b, King Street Industrial Estate, Peterborough
PE6 9NF

OliversBabyCare 5 star review on 24th March 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality was not an issue but postage and return postage for such a small, light item is very expensive. Didn't need this item but return postage cost on top of delivery charge made it pointless. Item, baby swaddle, £5.99, delivery £5.99, return postage £5.99. Not cost effective. Donated to charity instead”

Helpful Report

Posted 5 days ago

Hi Christine, Thanks for taking the time to leave your feedback. We’re sorry to hear the postage and return postage added to the cost, making the item feel not cost effective. If you’d like us to look into this further, please contact our Customer Service team at info@oliversbabycare.co.uk with your order details, and we’ll be happy to assist. Kind regards, Team OliversBabyCare

Posted 14 hours ago

“Quick delivery but didnt rate the item.. poor quality & safey latch is very poor”

Helpful Report

Posted 1 month ago

Hi Katie, Thank you for taking the time to leave your feedback. We're sorry to hear that you're disappointed with the quality of the item and the safety latch. We'd like the opportunity to look into this for you and help resolve the issue. Please contact our Customer Service team at info@oliversbabycare.co.uk, and we'll be happy to assist you. We look forward to hearing from you. Kind regards, Team OliversBabyCare

Posted 1 month ago

“Hi, My stroller arrived with scratches on the side. I have contacted customer service and no one has gotten in touch yet.”

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Posted 2 months ago

Thank you for taking the time to leave a review. We're really sorry to hear that your stroller arrived with scratches, and we completely understand how frustrating that must be. We sincerely apologise that you haven't yet received a response from our customer service team. This isn't the experience we want for our customers at all, and we'd like to get this sorted for you as quickly as possible. Please do get in touch with us directly at info@oliversbabycare.co.uk or call us on 01778 562809, and a member of our team will be happy to help resolve this for you straight away. We're sorry again for the inconvenience caused, and we look forward to hearing from you soon.

Posted 2 months ago

“Quick delivery but would be handy if more offers were available. Also one of my items were missing so I had to make contact for it to be sent out.”

Helpful Report

Posted 3 months ago

Hi Sarah, Thanks for taking the time to review OliversBabyCare. I’m sorry to hear one item was missing—that’s not ideal. We’re glad the delivery was quick. If you can share your order number and the missing item, we’ll arrange to send it out promptly. Kind regards, Team OliversBabyCare

Posted 3 months ago

“I'd probably give it 3 out of 5. Does it's job but the locking mechanism is quite clunky to open and close, plus a little noisy so need to be real careful on an evening when checking up on little one not to wake them up.”

Helpful Report

Posted 3 months ago

Hi Alex, Thank you for taking the time to review OliversBabyCare. I’m sorry to hear the locking mechanism is clunky and a bit noisy — that’s not what we want for evenings and quiet checks. If you’re open to it, we’d be happy to help with troubleshooting, swapping to a quieter model if available, or exploring a suitable alternative that suits your needs. Please reach out with your order number and we’ll take it from there. Kind regards, Team OliversBabyCare

Posted 3 months ago

“I wanted pink which i ordered you sent purple”

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Posted 10 months ago

Thank you for your feedback, Emma! We're sorry to hear that the colour you received was not what you expected. Please reach out to our customer service team so we can assist you further. Warm regards, Team OliversBabyCare

Posted 10 months ago

“Great fast delivery.”

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Posted 1 year ago

“Great service and delivery. The bed guard was quite tricky to assemble and needed a very strong pair of hands to join the bars once the fabric part was one. Easy to use once assembled.”

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Posted 1 year ago

“Paid for next day delivery on a Thursday, the site states next day delivery on all weekday orders, I received the item on the following Monday, was really dissipated with the delivery time”

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Posted 1 year ago

Hello Joanne, thank you for your feedback. Our next day delivery is on all orders placed before our shipment cut off of 15:30 which is why your order was delivered the day after. Please do contact our support team should you wish to discuss this further. Many thanks

Posted 1 year ago

“No free return, will not purchase again”

Helpful Report

Posted 1 year ago

Hello Cassandra, Thank you for your feedback. We're sorry to hear that our return policy didn’t meet your expectations. We strive to provide the best possible experience for our customers, and we appreciate your input as we continuously work on improving our services. We hope you'll consider giving us another chance in the future. Warm wishes, Team OliversBabyCare

Posted 1 year ago

“Hi. We have the sensor Mat a few days now and it appears to be working well. When we test it, everything functions as it should. However, after ordering and paying for the unit on your website I was subsequently charged an additional customs fee. I'm based in Ireland; the unit was order on your UK website; and I was charged a delivery fee reflecting the Irish delivery address when ordering, so I was surprised to be charged additionally - prior to the item being delivered. Regards, James”

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Posted 1 year ago

“The bed is sturdy and easy to assemble. Only problem was it arrived in 2 different colours. The supplier doesn't check the colours before sending the cots out. Now dealing with a 2 toned cot 😜”

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Posted 1 year ago

Hello Vanessa, Thank you for your review! We're glad to hear that you found the bed sturdy and easy to assemble. Feel free to reach out to our team regarding your order, info@oliversbabycare.co.uk Best wishes, OliversBabyCare

Posted 1 year ago

“Baby is over 9 pounds but is not being picked up by the mat”

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Posted 1 year ago

“When I received my order and put the safety gate up it was only up 6days before parts starting fall of it”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review! We’re sorry to hear that you experienced issues with your safety gate shortly after setting it up. Please contact our customer service team on info@oliversbabycare.co.uk. We appreciate your support of Oliver's Baby Care!

Posted 1 year ago

“I did not receive the all the parts that comes with the buggy. The Bumper bar is missing and I also did not receive the matching bag. I have friends that bought the same pram and they got a matching bag. However the buggy is actually really good for the price. I am in love with the beige colour and the gold details.”

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Posted 1 year ago

“Your product was good, fairly priced and dispatched quickly BUT the delivery company you use lets you down. The delivery slot they give is huge compared to other companies and even then they don’t adhere to it. When it didn’t arrive as scheduled it was impossible to get any information. There are apparently no phone numbers or GPS tracking systems for their drivers. They really are useless and there are plenty of far superior ones. Although the product wasn’t damaged our parcel had clearly not been treated with care.”

Helpful Report

Posted 1 year ago

Hi Diane :) We’re glad to hear you were satisfied with our product and pricing. We continually strive to partner with delivery companies that reflect our commitment to excellent service and appreciate your input on this matter. Your comments will help us address these issues and improve in the future. We hope to provide you with a better experience next time.

Posted 1 year ago

“We made our purchase via phone, and unfortunately are experieincing some difficulties with our purchase. We need to bring the item back and ask you to show us how the product functions as at the moment something seems wrong.”

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Posted 1 year ago

“I found ordering very easy, but did have to chase up the delivery. But when contacted the staff were very helpful and resolved the issue quickly.”

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Posted 1 year ago

“The experience with Oliver’s baby care was smooth to order online. However the delivery company lets it’s down. My chair was delivered whilst we was at work, no delivery note was left to confirm the delivery and the box was just left outside of my house, unfortunately someone tried to steal it but luckily couldn’t lift the box. If they had stole it I would not have known that the chair had even been delivered. The delivery service needs improving and such expensive items should not be allowed to be left outside of someone’s house in plain sight. A note or email should also be given with confirmation of delivery.”

Helpful Report

Posted 1 year ago

“I tried to order a snail 3 times it kept giving me an error by the time I did it the 4th time it went through and I forgot to change the colour to mint. I called and emailed to say please could I have the mint colour but the package had been sent out. It was within an hour of sending I got the response to say sorry it had been sent. So although the product is great all in all I probably won’t buy again as it was overall quite frustrating.”

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Posted 1 year ago

OliversBabyCare is rated 4.7 based on 2,795 reviews