OliversBabyCare Reviews

Name: OliversBabyCare
Rating: 4.65

4.7 Rating 2,795 Reviews

91 %

of reviewers recommend OliversBabyCare

4.7

Based on 2,795 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About OliversBabyCare:

OliversBabycare is home to the biggest brands that will allow you to find all of the essentials you need for both you and your baby. Whether you are looking for the perfect Travel System or the best Cot Bed, our team of experts are on board to help guide you through the process.

Visit Website

Phone:

+44 (0)1778 562809

Email:

info@oliversbabycare.co.uk

Location:

24b, King Street Industrial Estate, Peterborough
PE6 9NF

OliversBabyCare 5 star review on 24th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service”

Helpful Report

Posted 6 years ago

“I haven't actually received my order yet and there is no update as to when I should expect. I was emailed on the 15 July to say it's been dispatched and that's it”

Helpful Report

Posted 3 weeks ago

I'm sorry to hear you haven't received your order and there hasn't been an update since dispatch. Please reach out to our Customer Service team at info@oliversbabycare.co.uk with your order number, and we’ll look into this for you. Kind regards, Team OliversBabyCare

Posted 3 weeks ago

“I rarely leave negative reviews, but I feel it’s important to share my experience. I contacted the company almost immediately after placing my order to request cancellation (I ordered the wrong pattern). Despite emailing at 9a, my order was still dispatched at 5pm. I refused delivery so the parcel was returned unopened, yet a fee was deducted from my refund for return postage. What disappointed me most was the customer service. I found Emma’s emails to be dismissive and lacking empathy, and lacking in communication for example I didn’t receive confirmation that my returned parcel had been received and that a refund was processed. I appreciate that policies exist, but I expected clearer communication and a more customer-focused approach, particularly given how quickly I tried to resolve the issue. Unfortunately, this experience means I ordered the same product in the correct pattern from a different company.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback, and I'm sorry to hear your experience didn't meet expectations. As discussed, we're unfortunately unable to offer free returns, which is why a return postage fee was deducted from your refund. As the parcel was refused at the point of delivery rather than returned to us afterwards, this was processed as a return to sender, which is why the fee applied. I appreciate this wasn't the outcome you were hoping for, especially given how quickly you tried to cancel the order. I do also want to apologise that you didn't receive confirmation once your returned parcel arrived back with us and your refund was processed, and I'll make sure it's picked up on with the team so it doesn't happen again.

Posted 1 month ago

“Very poor. Parcel was not delivered yet, no contact from delivery company”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your feedback, and I'm sorry to hear about the delay with your delivery. I can see that this was down to FedEx, and I do apologise for the inconvenience this caused. I can also see that you reached out to our team only after the delivery had already been made, so unfortunately we weren't able to step in and chase this for you whilst it was still in transit. If you ever experience a delay like this again, please do get in touch with us as soon as possible at info@oliversbabycare.co.uk or on 01778 562809, so we can liaise with the courier on your way behalf whilst the parcel is still moving. We're sorry this wasn't the experience you expected, and we hope to have the chance to put things right for you.

Posted 1 month ago

“Hi the product is faulty it keeps going on even when our baby is okay!”

Helpful Report

Posted 2 months ago

Hi there, I’m really sorry to hear about the fault you’re experiencing. That’s not the experience we want for you. Please share your order number and a brief description of the fault (and photos if possible) so we can investigate and advise on the next steps. Kind regards, Team OliversBabyCare

Posted 2 months ago

“Review for portable playpan I opened and tried it for a week for the first time. i was folding and it was nightmare. The whole button is so stiff. I pushed with the force and It never folded. I even turned it vertical still no luck. I had to use tools to press the button. I bought very similar from argos 5 year it was very simple. I want a replacement, so please send me the label or a refund. In both cases send me the label. I am not using or opening it again. I have also attached a video”

Helpful Report

Posted 2 months ago

“Delivery dumped in garden next to bins. Box all wet.”

Helpful Report

Posted 5 months ago

We’re really sorry to hear your delivery arrived in such poor condition, and we understand how frustrating this must be. Please could you share your order number and any photos of the damaged packaging? We’ll investigate with our courier partner and arrange a resolution as quickly as possible, you can also email us directly at info@oliversbabycare.co.uk with the details. Kind regards, Team OliversBabyCare

Posted 4 months ago

“I ordered a wardrobe on 22 January and despite repeatedly chasing (around 15 emails), it was never delivered. I was continually given generic responses saying delivery would be within 5–10 working days, which never happened. I was repeatedly told to contact Obaby regarding delivery, but Obaby then said they could not give me any information as it was confidential between them and OliversBabyCare. This resulted in conflicting information and no clear accountability. At one point I was told the item had been dispatched, then later this appeared not to be the case. There was no clear communication, no accurate updates, and no apology. After weeks of chasing, I was eventually offered a refund instead of the product. This was a very stressful and frustrating experience, and I would not recommend based on the lack of communication and failure to deliver.”

Helpful Report

Posted 6 months ago

Thank you for your feedback, and we sincerely apologise for the frustration and inconvenience this has caused. Please note that the Obaby Stamford Wardrobe is delivered directly from the supplier, and the typical delivery period is 5-10 working days. We completely understand your frustration, and we want to reassure you that our team always acts on your behalf to liaise with Obaby directly. We do not recommend contacting them directly, as we handle all communication with the supplier for you to ensure a smooth process. We are also sorry for the confusion caused by the dispatched email. The email you received was automatic, generated after we processed your order over to Obaby for fulfilment. We understand how important accurate updates are, and we truly regret the lack of clear communication you experienced. If you have any further questions or need assistance, please don't hesitate to reach out to us. We are here to help. Best regards, The Olivers BabyCare Team

Posted 6 months ago

“Unfortunately I am unable to review this product as we still haven't received it. FedEx have failed to deliver this item on several occasions.”

Helpful Report

Posted 8 months ago

“Ordered a cuddleco bookcase and was informed a couple of days later that this item has been discontinued which is fine so was offered a refund or to look at a different item. I asked for a refund and have still not recieved a reply regarding this refund. I have chased twice in the last 5 days but am yet to receive a response.”

Helpful Report

Posted 10 months ago

Hi Alisha — sorry for the frustration here. I can see your refund was issued. Depending on your bank, it can take 3–5 working days to appear on your statement. We had to confirm the order cancellation with CuddleCo before processing the refund, as your order would have been sent directly from CuddleCo to your address. If you don’t see the refund, please let us know as you should have now received it.

Posted 9 months ago

“Very bad, I didn’t receive my order. One of part was delivery quickly and with right address. The delivery company deliveries in time and direct to my flat. But the second part of Royal Mail didn’t delivery my order. And the “olivers baby care” didn’t help me. The company didn’t receive my order from Royal Mail. They couldn’t cancel my order and made a refund and did nothing that like a pregnant mom I will be happy!”

Helpful Report

Posted 10 months ago

Hi Kristina, thank you for sharing your feedback. We are continually in contact with you regarding your order and have rebooked delivery for tomorrow, as the original delay was due to an incorrect address being entered at checkout. We completely understand how important it is, especially during pregnancy, to receive your items on time, and our team has worked closely with the courier to ensure this is resolved as quickly as possible.

Posted 10 months ago

“I only received the got mattress and not the cot. I have tried to make contact and the phone doesn’t connect. A complete scam! DO NOT USE!”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We’re very sorry for the confusion caused. In many cases, the mattress and cot are dispatched separately — with the mattress coming directly from us and the cot sent from the manufacturer — so they often arrive at different times. We’re genuinely shocked to see our business described as a scam, as this is absolutely not the case. We pride ourselves on honest service and customer care. It’s likely your call was made outside our office hours (Monday to Friday, 9am–5pm), which is why you couldn’t get through. Please do get in touch with our support team during those hours — we’ll be more than happy to assist and make sure everything is resolved for you.

Posted 1 year ago

“Your company leaves it up to the customer to sort out all logistics for a return which, in this day and age, is farcical. I will never purchase from you again and will warn people against it too. Any half decent retailer has a collection service for returns. Absolute joke.”

Helpful Report

Posted 4 years ago

“We haven't received it never called at address.”

Helpful Report

Posted 1 year ago

Hello Jodie, Please reach out to our customer service team at info@oliversbabycare.co.uk so we can assist you further and resolve this issue. We appreciate your patience and look forward to hearing from you. Warm wishes, Team OliversBabyCare

Posted 1 year ago

“Not a great experience, unhelpful and poor customer service, and very costly if have to return an item. Poor communication when dealing with anyone. Won’t be returning in the future.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We are sorry to hear you were unhappy with your experience. For clarity, we do not provide free returns, and this is outlined in our returns policy. We always aim to offer helpful and clear communication, and we are sorry if you feel we did not meet this standard on this occasion. If you’d like to discuss your experience further or need any assistance, please feel free to reach out to our customer service team at info@oliversbabycare.co.uk. We appreciate your feedback and hope to improve moving forward. Best regards, OliversBabyCare

Posted 1 year ago

“I can't recommend solely on the basis of my experience with customer services. I received a defective babygate that would not latch. Fairly dangerous should that result in a child falling down the stairs! I provided clear photgraphic evidence of the fault. I was asked to self repair, which is a little much right out of the box. I had to persist in pointing out I am fully entitled to a refund under the Consumer Rights Act at least 4 times before giving up and moving to a PayPal claim. Demonstrated a complete lack of awareness or unwillingness to undertake their responsibly for refund and return costs for defective goods. Absolutely made it difficult for me to exercise my consumer rights. I genuinely wonder what the outcome would be if I didn't have PayPal protection.”

Helpful Report

Posted 1 year ago

“Started off really well this company bought 2 of these previously to keep my non verbal autistic toddler safe outstanding but of kit so when needed another without hesitation returned however big mistake sent one faulty was told straightaway apologies will send another just get rid of the other one to which we duly did to receive the replacement and yep faulty by broken parts wa told to return and wait for it buyers you have to pay for the return to the sum of 20 quid due to wanting it tracked and the weight of it to which olivers baby refused to sort a refund calling us a liar and saying its not the same one and we have to also bear the cost of return do down to the tube of shy 100.00 I thought these were a great company at the start but to take advantage of a disabled family and also make the customer pay for a return at most if they do pay it will only be to the tune of 4.99 please read the small print and buy with caution we are now in the process of trading standards for selling an item not fit for purpose and also not up to safety for a disabled child Clearpay are also looking into this and investigating So again buyers be cautious of dealing with this company oh another small print is when returning item they want it in original packaging so they can resell it regardless if your returning faulty we do have this in an email i will revise the review once refunded for postage as it cost me £20 with the weight and tracking i appreciate yoy refunded the product due to it being faulty but I still should t pay or stand the cost of return postage for faulty product”

Helpful Report

Posted 1 year ago

“So bad. I haven't reveied the products that I have paid for. They do not know where they are. Communication has been poor. I have no idea if or when I will receive my order. I would not shop with this company again.”

Helpful Report

Posted 1 year ago

We're sorry to hear about your experience. Your orders have been passed over to our suppliers, and once they are ready for dispatch, the courier will contact you directly with delivery details. As per the emails from our customer service team, please allow up to 10 working days for delivery. We understand your frustration and apologise for any inconvenience caused. If you need further assistance, please contact us at info@oliversbabycare.co.uk, and we’ll be happy to help. Best regards, OliversBabyCare

Posted 1 year ago

“I would not recommend Olivers Baby World to anyone.. I ordered 2 babygates, I had an email saying fed ex had successfully delivered my parcel and on the email showed a cardboard box at the front of my property, on a main road, in clear view of anyone walking or driving past. Unfortunately my parcel wasn't there and it had probably been stolen. I contacted Olivers Baby World, they stated that this problem was with Fed ex not them and I should contact fed ex. I contacted fed ex, they said it was Olivers Baby Worlds fault as they do not specify that any deliveries from them are only to be delivered to a person or a neighbour. I went back to and fro to both companies numerous times between fed ex and them. I had to keep chasing Olivers Baby world as a few times they didn't acknowledge my emails. I eventually got a refund back from them but this was harder work than needed. The point is, regardless of who's fault it is that my parcel was dumped in a silly place and stolen, it certainly isn't the customers fault but I feel Olivers Baby world didn't want to know. Why they couldn't have communicated with the delivery company (like other company's would) themselves instead of having me argue with them is beyond me. They also have an obligation to gwt the item to me. The time taken from the delivery of the baby gates to actually getting a refund was almost 4 weeks. Their customer service leaves a lot to be desired for, communication skills are very poor. I feel this situation could have been handled so much better.”

Helpful Report

Posted 1 year ago

“I haven’t received my order and not sure how to get my money back. Please advise!”

Helpful Report

Posted 1 year ago

Hi Andrada, Thank you for reaching out to us. We're really sorry to hear that you haven't received your order yet and completely understand your concern. Please contact our customer service team at info@oliversbabycare.co.uk, and they'll be more than happy to assist you. We appreciate your patience and look forward to resolving this for you soon. Kind regards, Olivers BabyCare

Posted 1 year ago

OliversBabyCare is rated 4.7 based on 2,795 reviews