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OliversBabyCare Reviews

4.7 Rating 2,280 Reviews

92 %

of reviewers recommend OliversBabyCare

Company Reviews

Product Reviews

4.7

Based on 2,280 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About OliversBabyCare:

OliversBabycare is home to the biggest brands that will allow you to find all of the essentials you need for both you and your baby. Whether you are looking for the perfect Travel System or the best Cot Bed, our team of experts are on board to help guide you through the process.

Visit Website

Phone:

+44 (0)1778 562809

Email:

info@oliversbabycare.co.uk

Location:

24b, King Street Industrial Estate, Peterborough
PE6 9NF

OliversBabyCare 5 star review on 29th February 2024

OliversBabyCare 5 star review on 29th February 2024

OliversBabyCare 5 star review on 19th December 2023

OliversBabyCare 5 star review on 21st April 2023

OliversBabyCare 5 star review on 28th March 2023

OliversBabyCare 5 star review on 22nd March 2023

OliversBabyCare 5 star review on 28th February 2023

57

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“mattress order was fine but covers delievered in wrong size because the decription on the website turned out to be wrong. This meant we were unable to use the mattress. To make it worse instead of expediting sending the right size to me i was askde to return the wrong size, wait for that to be received and processed, and then wait for the right size to then be sent out. I bouth them elsewhere and am waiting a refund of what i returned”

Posted 2 weeks ago

“Not good, currently not agreeing to replace a faulty item.”

Posted 2 weeks ago

“Sadly it is a tripping hazard with the bottom bar. Did not use it”

Posted 1 month ago

“Customer service was ok but wouldn’t recommend once product wasn’t received. Down hundreds of pounds and no items to show for it. Very disappointed”

Posted 2 months ago

“Baby hate was too small and then I baught the extension now its to big wasted £60 and can't even use it”

Posted 5 months ago

Hi Samual, Thank you for taking the time to leave a review. At Olivers BabyCare, we take customer satisfaction to heart, and we're truly sorry to hear that you've been left feeling discontented. Regarding the size issue with the Baby Gate, it's disheartening to learn that the extension has rendered it too large for your intended space. We understand how frustrating this must be, particularly after having invested both your time and money. Please contact our customer service on info@oliversbabycare.co.uk with your order details so that we can find a solution for you. We sincerely hope to hear from you soon. Kind regards, Olivers BabyCare

Posted 5 months ago

“I haven't received the nursery furniture set yet”

Posted 9 months ago

“Still waiting for 2 of 3 parcels ... Courier left only one and left.”

Posted 1 year ago

“Unfortunately after fitting our pressure baby gate which I purchased recently online I have discovered it is defective and no matter what I do the bottom lock does not work as there is a gap between the lock and the latch once fitted so physically will not lock.”

Posted 1 year ago

Dear Andrew, We are sorry to hear that you have experienced issues with the pressure baby gate you purchased from us. We take all customer feedback seriously and would like to apologise for any inconvenience caused. Please contact our customer service team at your earliest convenience to arrange a replacement product for this. Once again, we apologize for any inconvenience caused and thank you for bringing this to our attention. Best regards, The OliversBabyCare Team

Posted 1 year ago

“Ordered before the time stated for next day delivery which was showing as the Monday but didn’t arrive until the Tuesday. Not only that but only half my order came then I had to ring to ask where my other part of the order was to be told it wasn’t in stock and I had to wait 3 months. No communication or emails stated this and even the lady that I spoke to was baffled!”

Posted 1 year ago

“Not as advertised .was different”

Posted 1 year ago

Hello Marilyn, thank you for your review of Olivers BabyCare. I'm sorry to hear that you were disappointed with the product. Could you please let me know what specifically was different from what you expected? I'd love to help where I can and pass along your suggestions to our team. Thank you for taking the time to provide your feedback, it is much appreciated!

Posted 1 year ago

“Ive yet to receive my order. Been told it wont be getting dispatched until a month after I purchased it. But of a joke.”

Posted 1 year ago

“I can’t say as I’ve not received my goods yet!”

Posted 1 year ago

“Was a bit of a disaster from start to finish, ordered a cot as showing in stock and available for next day delivery. Next day came and went, no cot. Computer error apparently, so have to wait for direct dispatch from tutti bambini. Delivery arrived only find a whole box was missing. What should have taken only a day ended up spanning a 2-3 weeks. No hugely impressed, prob won’t use again as kind of not that reliable.”

Posted 1 year ago

“Still didn't receive my parcel”

Posted 1 year ago

Hello Monika, Thank you for your feedback. I can see from your order, this was dispatched Thursday 1st September, DPD attempted to deliver Friday 2nd September and left a calling card for you. Your tracking information shows the parcel will be going back out for delivery today. Please get in touch with our customer service team if you require any further assistance with this delivery. Many thanks, OliversBabyCare

Posted 1 year ago

“Communication and delivery good at the beginning. However no response received when reporting faulty parts.”

Posted 1 year ago

Hello, Thank you for your feedback. We are sorry to hear you have experienced an issue with your order. Our customer service team has contacted you regarding a resolution for this issue. Please do not hesitate to get in touch if we can be of any further assistance in the meantime. Many thanks, OliversBabyCare

Posted 1 year ago

“Delivery came in time and promptly. Gate seemed fairly easy to fit, only after opening it for the first time the gate no longer shuts - appears the edge has somehow bent.”

Posted 1 year ago

“Been waiting to hear all day where my cot is and still havnt hard nothing 😔”

Posted 1 year ago

“Paid for next day delivery and it didn’t turn up, till the following day,”

Posted 2 years ago

“I ordered a drape rod & it’s totally unusable instead of being straight how it should be it’s diagonal up in the air I’m trying to get a full refund !”

OliversBabyCare 2 star review on 25th March 2022

Posted 2 years ago

Hi Helen We are so sorry you have had a problem with your item. Please contact our customer services team at info@oliversbabycare.co.uk so that they can assist you. Thank you Olivers Babycare

Posted 2 years ago

“I opened the package and was missing the fittings for the stair gate. going to have to send it back”

Posted 2 years ago

Hi Matthew We are so sorry to hear you have had issues with your product, we don't like disappointing our customers. If you return the item to us we can replace it as soon as possible. Alternatively you can email our customers services team at info@oliversbabycare.co.uk and they may be able to assist with the missing pieces.

Posted 2 years ago

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OliversBabyCare is rated 4.7 based on 2,280 reviews