OliversBabyCare Reviews

Name: OliversBabyCare
Rating: 4.65

4.7 Rating 2,819 Reviews

91 %

of reviewers recommend OliversBabyCare

4.7

Based on 2,819 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

About OliversBabyCare:

OliversBabycare is home to the biggest brands that will allow you to find all of the essentials you need for both you and your baby. Whether you are looking for the perfect Travel System or the best Cot Bed, our team of experts are on board to help guide you through the process.

Visit Website

Phone:

+44 (0)1778 562809

Email:

info@oliversbabycare.co.uk

Location:

24b, King Street Industrial Estate, Peterborough
PE6 9NF

OliversBabyCare 5 star review on 24th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product was shipped and arrived very quickly. The prices were very competitive and the chepest I could find at the time. The only negative I'd point out was that the website announced a 5% discount on the whole site, but then I wasn't able to apply that discount to the colour I wanted, but it worked for all other colours of the product. I contacted support and was told that it the discount didn't work for that colour because it was already on a discounted price, which didn't make much sense to me because it did work with other colours of the same item, even those that had an even bigger discount already. Anyway, it was still the cheapest price I could find for the product and it arrived very quickly, just think that the 5% discount code in the banner is a bit misleading if it doesn't apply to all products.”

Helpful Report

Posted 1 month ago

Hi there, Thanks for taking the time to share your experience. We’re glad the shipping was quick and you found the prices competitive. Sorry about the confusion with the 5% discount not applying to one colour. If you’d like us to look into this further, please reach out to our support team and include your order details. Kind regards, OliversBabyCare

Posted 1 month ago

“good prices and good standard of customer service”

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Posted 3 months ago

Hi Emma, Thanks for taking the time to leave a review. We’re really glad you’re happy with the prices and the standard of customer service. If you need any other help or recommendations, just let us know. Kind regards, Team OliversBabyCare

Posted 3 months ago

“Nice safe stool steps fir my grandson to help his mother cook and wash up.”

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Posted 3 months ago

“Quick delivery”

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Posted 4 months ago

Hi Soma, Thanks for taking the time to review OliversBabyCare. We’re glad the delivery was quick. If there’s anything else you need or any issues, please let us know and we’ll help. Kind regards, Team OliversBabyCare

Posted 4 months ago

“No problems so far!”

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Posted 4 months ago

Hi Ruth, Thanks for taking the time to review OliversBabyCare. We’re glad there are no problems so far. If you need anything else or have any questions, just let us know and we’ll be happy to help. Kind regards, Team OliversBabyCare

Posted 4 months ago

“Very wuick delivery and very quick resolution of a priblem related to damaged goods. However the baby gate was to go on a partition wall and was so powerful it has loosened the board of the wall so cant use it !”

Helpful Report

Posted 6 months ago

Hi Alison, Thank you for the feedback. We’re glad the delivery and resolution were quick, but I’m really sorry to hear the gate caused damage to your partition wall. Kind regards, Team OliversBabyCare

Posted 6 months ago

“The process of purchasing our car seat was simple and starightforward. After that things went downhill when it came to it being delivered by DPD. It didn't arrive on time and was left in a totally unsuitable place at the top of our driveway beside a road. (I had asked for it to be left on our back deck.) Where it was left can't be seen from our house. I have contacted them regarding this and they haven't even bothered to reply. I wouldn't hesitate to order items from you again but NOT if DPD is the carrier. Sandra Cannon.”

Helpful Report

Posted 6 months ago

Thank you for taking the time to leave your review. We’re really pleased to hear that you found the ordering process simple and straightforward, but we’re very sorry to hear about the experience you had with the delivery. We completely understand how frustrating it must have been for the parcel not to arrive within the expected time and to be left in a location that wasn’t suitable, especially when you had provided clear instructions for where it should be placed. That’s certainly not the level of service we want for our customers. Your feedback about the delivery has been noted and we will pass this on to DPD so they are aware of the issue with the driver on this occasion. While the courier handles the final delivery, we always want to know when something hasn’t gone as it should. We’re really glad to hear that you would consider ordering from us again, and we truly appreciate you bringing this to our attention. Kind Regards, OliversBabyCare

Posted 6 months ago

“Delivery was very speedy which was great however the product didn’t work for us. Our baby still caught her fingers in the drawer twice (once between the clip and drawer) and then once when the clip pinged off.”

Helpful Report

Posted 6 months ago

Hi Nikki, I’m really sorry to hear the drawer pinch guards didn’t work for you. If you’d like, please contacted our team at info@oliversbabycare.co.uk, and we’ll investigate promptly. Thank you for bringing this to our attention. Kind regards, Team OliversBabyCare

Posted 6 months ago

“Easy to use website. The delivery information from the delivery company stated a time of possible delivery. It went over the time stated by about an hour. I found this frustrating as I thought I would be able to go out, and had to wait not knowing when it would be delivered on that day. The gate is ok but it takes a bit of a knack to open and close it, making sure it clicks closed is a must.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave your review and for your feedback. We’re really pleased to hear you found the website easy to use. However, we’re sorry that the delivery arrived later than the time window provided. Unfortunately the delivery slots are estimated by the courier, and delays can occasionally happen during the day, but we completely understand how frustrating that can be when you’re waiting in and planning your time. We really appreciate your feedback and hope the gate continues to work well for you. If you ever need any help or have any questions, please don’t hesitate to get in touch. Kind regards, OliversBabyCare

Posted 6 months ago

“My item was delivered quickly I was really happy with that, but unfortunatly it was too small to fit my doorframe.”

Helpful Report

Posted 7 months ago

Thank you for your review, Collette. We’re glad the delivery was quick, though we’re sorry the item was too small for your doorframe. If you’d like to arrange an exchange or return, or need sizing help, we’re here to assist. Kind regards, Team OliversBabyCare

Posted 7 months ago

“Great dpeedy delivery item packed well only problem one of the bars came away have pushed it back into position for now .”

Helpful Report

Posted 8 months ago

Thanks so much for taking the time to leave a review – we’re really pleased to hear your order arrived quickly and was well packed. We’re sorry to hear about the bar coming away. Please do reach out to us at info@oliversbabycare.co.uk with a few details (and a photo if possible), and our team will be more than happy to help get this sorted for you as quickly as possible. Kind regards, Team OliversBabyCare

Posted 8 months ago

“Good fit, our door was 73cm wide and it fits perfectly.”

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Posted 8 months ago

Thank you, Glenn, for your wonderful review. We’re glad it fits perfectly and that you’re happy with the fit. If you need anything else, just let us know. Kind regards, Team OliversBabyCare

Posted 8 months ago

“Thank you”

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Posted 9 months ago

Thank you, Donna, for your kind words. We’re glad you enjoyed your experience. If there’s anything else you need, just let us know. Kind regards, Team OliversBabyCare

Posted 9 months ago

“good service”

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Posted 9 months ago

“Item good quality. Paid for next day delivery but it took 2 days to come”

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Posted 9 months ago

Thank you so much for your order and for taking the time to leave a review. I’m really pleased to hear you’re happy with the quality of the item, but I’m very sorry your delivery took longer than expected – especially as you paid for next day delivery. I can see your order was placed at 11:35am and was ready for collection by FedEx at 11:57am, so it should definitely have arrived sooner. We’re very sorry for the delay with your order and will raise this with the courier to help prevent it happening again. Thank you again for your feedback and for shopping with us. Kind regards, Team OliversBabyCare

Posted 9 months ago

“Good, website easy to navigate and delivery was prompt.”

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Posted 10 months ago

Thank you so much for your wonderful review! We're glad the website was easy to navigate and that the delivery was prompt. Kind regards, Team OliversBabyCare

Posted 9 months ago

“All around we had a great experience. I only gave 4 stars because of the limited information in the instruction manual but to be fair that’s the brands fault, not OliversBaby are, however, knowing this they could have added an additional insert to the packaging. Once I alerted OliverBabyCare to this issue there customer service and problem solving was second to none and I would gladly give a full 5 stars if it were simply for customer service. They really went out of their way and provided a tailored solution.”

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Posted 1 year ago

Thank you for your thoughtful review, Stephen! We truly appreciate your feedback and understand the importance of clear instructions. We're glad to hear that our customer service exceeded your expectations and provided a tailored solution. We're always here to help! Warm regards, Team OliversBabyCare

Posted 1 year ago

“Good product”

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Posted 1 year ago

Thank you for your positive review. Warm regards, Team OliversBabyCare

Posted 1 year ago

“Good quality product, happy with my purchase would recommend”

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Posted 1 year ago

Thank you for your kind review, Hatidzhe! We're so glad to hear that you're happy with your purchase and would recommend us. Warm regards, Team OliversBabyCare

Posted 1 year ago

“My experience was good.”

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Posted 1 year ago

Hello, Thank you for your lovely 4-star review, Imogen! We're glad to hear that your experience was good. Your feedback is important to us, and we’re always striving to make it even better. Warm regards, Team OliversBabyCare

Posted 1 year ago

OliversBabyCare is rated 4.7 based on 2,819 reviews